newpretty
February 25, 2024
The environment I originally booked for the suite I booked was indescribably bad. The smell of cigarette smoke filled the whole room. I turned the air conditioner to the highest setting but it still couldn't go away. There were dental floss picks under the sink. There was also an electric mahjong table and a wardrobe in the living room of the suite. The tape also fell off, this is basically a warehouse.
After responding to the customer service, I communicated with the front desk and changed the bedroom. The environment was much more comfortable, there was no smoke smell, and everything was clean.
I wanted to say that I finally had a safe stay. When I returned to the hotel the next day, all the towels were not replaced and the toilet paper was not replenished. After telling the front desk, a man came and only took toilet paper and asked me to go to the storage room next door to get towels. He also "raised his head" and "scanned" my room, looking at my luggage, my whole body, and what I put on my desk. It was super rude.
Finally, contact Ctrip to change hotels.
I will never stay in this hotel again
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