Hilton Guangzhou Tianhe Reviews

Response from Property: Thank you for choosing Hilton Guangzhou Tianhe and sharing your comments on your recent stay with us. We are glad to know that you enjoyed our convenient location, big rooms with comfortable bathroom as well as great gym and excellent spa facility. We appreciate your compliment and hope to have the opportunity to welcome you back for your future stays.

Response from Property: Thank you for choosing Hilton Guangzhou Tianhe and sharing your comments on your recent stay with us. We are glad to know that you found our room service satisfactory and enjoyed our convenient location, as well as our breakfast buffet in particular. All of our Team Members look forward to welcoming you back in the near future.

Response from Property: Thank you for choosing to stay at Hilton Guangzhou Tianhe. We are glad to read that you are satisfied with our overall facilities and service, with your arrival experience in particular. Yes our hotel is conveniently located in Tianhe CBD in Guangzhou, near Guangzhou Metro Lines 1 and 3. We hope that you had a joyful and successful trip to Guangzhou this time and we are very much looking forward to welcoming you back in the near future.

Response from Property: Thanks for choosing Hilton Guangzhou Tianhe and sharing your compliments on your recent stay with us. We all look forward to welcoming you back in the near future.

Response from Property: Thank you for taking the time to provide us with your feedback. We are glad to hear that you found our room facilities to be satisfactory and enjoyed our convenient location. We shall definitely share your recognition of Guest Service Manager Alan Zhou to encourage him and the team to continue their efforts of providing excellent guest service. All of our Team Members look forward to welcoming you back again soon.

Response from Property: Thank you for choosing to stay at Hilton Guangzhou Tianhe and are satisfied with the hotel's overall service and facilities. Your satisfaction with the breakfast will be shared with the catering kitchen team. We look forward to welcoming you again in the near future.

Response from Property: Thank you for choosing Hilton Guangzhou Tianhe and sharing your compliment on your recent stay with us. Yes our hotel is conveniently located in Tianhe CBD in Guangzhou, near Guangzhou Metro Line 1 and Line 3. We shall definitely share your recognition of Tania to encourage her continuous efforts of providing excellent guest service. All of our Team Members look forward to welcoming you back in near future.

Response from Property: Thank you for choosing to stay at Hilton Guangzhou Tianhe Hotel and you are satisfied with the hotel's service facilities. Meanwhile, we have communicated with the relevant departments about your individual service questions and will further enhance the service level of our staff in order to provide guests with a perfect service experience. We look forward to welcoming you again in the near future.

Response from Property: We are most concerned to read your feedback on your recent experience with us. We sincerely apologize for the less than perfect experience during your stay. We will look into the stain issue you mentioned and strengthen spot cleaning and carpet maintenance with the housekeeping team to make the required changes so as to avoid such issue in the future. We truly hope to have the opportunity to welcome you back for an improved stay that meets - or better yet, exceeds - your expectations in your next visit.

Response from Property: Thank you for choosing to stay at Hilton Guangzhou Tianhe. Glad to read that you had a great experience. We shall definitely share your recognition of Alin to encourage her continuous efforts of providing excellent guest service. All of our Team Members look forward to welcoming you back in near future.

Response from Property: Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay. Your comment about dining options has been taken up with the relevant department for improvement. All of our Team Members look forward to welcoming you back in near future.

Response from Property: We are sorry to read your feedback on your recent experience with us. We have shared your comments with our reservations and front office colleagues and will strive to improve in the future. To ensure avoiding negative impact on your staying experience, we strongly suggest to ensure comments are included requesting the connecting rooms, since these are in most hotels as it is in ours in scarce supply. On the night in question, we fortunately or in this case unfortunately, were enjoying a very high occupancy percentage, severely limiting the availability and the flexibility of our team members to re-assign your accommodations. Let me reassure you, however, that this has nothing to do with booking through Ctrip or other booking channels, but rather with availability constraints at the time of your arrival. We truly hope to have the opportunity to welcome you back for an improved stay that meets - or better yet, exceeds - your expectations in your next visit.