I chose a hotel with a swimming pool, but it turned out that it didn’t work, at the reception they casually gave me a key and a toothbrush, no one showed me to my room, and didn’t take my suitcase. When I wrote to Trip support, they ignored me. I wanted to cancel the reservation, but since the payment had gone through, I was waiting for my five-day stay to end. Leaving the hotel, I asked to take my suitcase to the taxi, since it was hard to carry up the steps, they tried to ignore me, but on the third attempt I forced the staff to do it! I do not recommend this hotel, choose the Best and Positive! I just threw my money away and was disappointed in Trip customer service!
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