Cheermay Hotel

Cheermay Hotel Reviews

Cheermay Hotel

No.46-1 Lihua Street, North of Nanzhou Road, Guangzhou, ChinaView Hotel Details
Cheermay Hotel
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Cheermay Hotel Guest Reviews

4.5/5
Good
1024 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(1024)
Positive reviews(975)
Reviews with photos/video(134)
Easy to get around(115)
Friendly front desk staff(90)
Many amenities(60)
Tasty coffee(43)
Close to metro(36)
Average sound insulation(35)
Good Internet(19)
Amazing natural light(12)
Negative reviews(49)
Andrei
Guestroom (Double bed)
Stayed in Oct 2023
Business travelers
10 review
4.5/5
Great
Posted on Dec 22, 2023
The room was big enough, the location far from subway. For that price I think it’s good option. Especially if you are going to choose double room
ABDU RAZAK
Guestroom
Stayed in Mar 2023
Solo travelers
5 review
3.0/5
Posted on Mar 14, 2023
Location not very easy access, wifi service was not working, room size was good and it is clean.
Response from Property: Dear guests.i am very sorry for the inconwenience i have caused to you.The hotel is a three minutes· walk form the subway entrance .Each room has a separate network.You can ask the for any questions during the check-in period.Thank for your affirmation of the room hygiene.I wish you a happy life.
Sandagjav Hayan
Guestroom (Double bed)
Stayed in Apr 2024
Friends
26 review
4.0/5
Very Good
Posted on May 6, 2024
Some bad smells, easy to go around
Response from Property: Hello thank you for your busy schedule personally for the Ramer review, see your evaluation failed to bring you a comfortable stay experience, you can dial "9" during your stay to contact us at the front desk, failed to make you very satisfied, we will continue to work hard to do better for all the friends who stay to bring a satisfactory experience! Wish you success in your work! Have a good life!
Mahmoud
Guestroom
Stayed in Apr 2023
Business travelers
1 review
2.0/5
Posted on Apr 19, 2023
Room is never properly cleaned. A dead cockroach was there for on checkin, and still there at checkout after 4 nights! Very poor amenities. Staff are helpful, yet a very bad experience.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. If you have any questions during your stay, you can dial '9' to the front desk, and we will help you as soon as possible. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Guestroom (Double bed)
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 31, 2024
The room is very clean, the facilities are complete, the front desk lady is nice and the service is great, the hotel's free freshly ground coffee is good, and you can refill it for free [Rose]
Original TextTranslated by Google
Guest User
Guestroom (Double bed)
Stayed in May 2024
Friends
2 review
5.0/5
Outstanding
Posted on May 10, 2024
The staff service is good, there is free self-service coffee, the room is clean and hygienic, the ventilation is good, the bathroom exhaust fan is quiet when it is turned on, and we thought there is no exhaust fan. Only when the housekeeping manager came to tell us did we know that the exhaust fans installed in the hotel are relatively expensive, so there is no noise, and we took a comfortable hot bath.
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Response from Property: Dear guest: Hello! Thank you very much for your recognition and support of the hotel. Our goal is to bring you a comfortable experience like home. We are really moved to see your satisfaction and affirmation. We will continue to work hard and are ready for you to come back at any time. I wish you all the best!
Guest User
Guestroom (Double bed)
Stayed in May 2024
Other
1 review
1.0/5
Posted on May 4, 2024
I really don't want to give a single point. I have never stayed in such a bad chain hotel. I checked in at 12:30 at night. They kept changing the sheets and changing the room until 2 o'clock. When I checked in, I asked the front desk to arrange a quieter room. The front desk said that I booked a room close to the road and it was noisy. Then they said that I would upgrade to a round bed for free. I was very grateful. After entering the room, I was greeted by the sheets and quilt covers that were constantly changed. Figures 1.2.3 are the sheets and quilt covers I saw in the first room. I asked the front desk to change the sheets and quilt covers and said to change another room. The one I showed had an external window, but the toilet was next to the bed, so we didn't want to change it. I wanted to ask her to change the sheets and quilt covers directly, but she still didn't change it. I took her to see another room. I just looked at it casually. After checking the sheets, we found nothing dirty. After the front desk left, my friend carefully checked the sheets again and found yellow stains and black spots (Figure 4.5). She asked the front desk to change the sheets, and they said they would change them. Later, they told my friend that they were changing the sheets of the first room they booked for us and asked us not to mess up the room. We just lifted the quilt to check and didn't move anything. Then we went to the first room. When we thought we could finally rest, another hair fell out of the quilt. The front desk said that it was dropped by another receptionist when they were changing the sheets. They said they were changing the sheets. : They had already checked it when we checked. Even if it was dropped by the front desk, can't you see such a long hair on the quilt? They didn't take a photo of the hair, and the front desk took it away and lost it. It can be seen that the front desk didn't want to change the sheets at this time, and told us that if we were not satisfied, their hotel would refund our room fee. There is a Yimi Hotel next door, and they said that they showed us all the rooms in their hotel, and we were not satisfied. Are we not satisfied? I also want to be satisfied. Why don't you see what the sheets in your own hotel are like? They kept changing the sheets in the middle of the night, which makes you annoyed. When I stay in a hotel, I just ask for clean sheets and quilt covers. Is this too much? They said we were not satisfied with their hotel, thank you very much. We wanted to check out in the middle of the night and they wanted me to find a new hotel. We didn't want to run around anymore, so we didn't check out. It's speechless. The front desk also said that it was sent to a washing company for washing. Would it be so dirty if it was really washed, or were we just unlucky? In the end, they changed it again. It was already two in the morning. They spent so much time on the issue of the sheets in the middle of the night, and they urged us to check out at 1:30 this afternoon. Avoid it, and will never stay here again.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very sorry for giving you a bad stay experience! Our rooms are changed and disinfected for each guest. After our room service cleans the room, the management needs to confirm whether the room meets the requirements before selling and opening the room to the guest. Maner will continue to work hard to maintain hygiene. Thank you very much for your supervision and reminder. Because the room is tight and there are not many rooms left, you are really dissatisfied with our room, so it is recommended that you change the hotel to make you comfortable and spend a pleasant night. It is not excessive for you to ask to change the bed sheets and quilt covers. It is our hotel's fault. All employees apologize to you here. I am very sorry! Our guest room supplies are uniformly sent to the washing company for unified cleaning and disinfection. You reported that the washing was not clean. Our store manager immediately contacted the washing company to implement and check for stains before delivering it to the hotel for use. You checked in late. Recently, it was the May Day holiday and the Canton Fair. The room was tight. We have tried our best to help you upgrade to a quieter room type according to your requirements. Our front desk partner has helped you change the bed sheets and quilt covers twice for the problem you reported. Take you to see the room and remind you that if you are not satisfied with the room, don't mess up the items in the room first because we need to replace them before we can sell them again. We are very sorry that our front desk clerk accidentally put a hair on the quilt, which brought you a bad experience. Regarding the check-out you mentioned, our front desk clerk confirmed with you half an hour in advance whether to extend your stay and kindly reminded you of the check-out time to avoid system skipping fees. We did not ask you to check out immediately, so we are very sorry to make you angry. Wish you a happy life!
Buerjinhelin
Guestroom
Stayed in May 2024
Other
15 review
1.0/5
Posted on May 6, 2024
The room is rubbish and I have allergies after staying here. It's no different from a hotel worth tens of dollars. Be careful
Original TextTranslated by Google
Response from Property: Hello, I am very happy that you chose us among many hotels. It is an honor for us. From your comments, I can see that you are not very satisfied with us. I would like to ask if you have any misunderstandings about us? Our room bedding is changed and disinfected for each guest. After our room attendants clean the room, the room manager needs to check the room to confirm whether the room hygiene meets the requirements before selling it to the outside. Our hotel is a mid-range chain, with strict requirements for hygiene cleanliness and front desk service. There are free self-service coffee, fruit tea, macaron cookies, etc. in the lobby, which is not the same as what you said with the guests who pay dozens of dollars. I am sorry for giving you a bad stay. If you have any questions during your stay, you can press "9" on the room landline to contact us, and we will solve it for you. I wish you good health, a healthy life, and a healthy mentality!
Guest User
Business Room (2 beds)
Stayed in Apr 2024
Business travelers
5 review
4.2/5
Very Good
Posted on May 12, 2024
The best hotel I have ever stayed in Dongxiaonan area, the service is great, there are free snacks every day, and fruits are occasionally given away. The surrounding transportation is well developed and convenient, there are subways and bus stations, and there are many restaurants, which is very convenient for tasting delicious food. However, the carpet in the hotel room is old and stained and looks unhygienic. It is recommended to replace it.
Original TextTranslated by Google
Response from Property: Hello, I'm very happy that you chose us among many hotels. It's an honor for us. Maner's friends are very moved to see your satisfaction and affirmation of our service. We will continue to work hard to do better! It's a pity that I couldn't bring you a very satisfactory experience. Seeing your suggestions, we attach great importance to them and have reported them to our superiors. Our room bedding is changed and disinfected for each guest. After our room attendants clean the room, the room manager needs to check the room to confirm whether the room hygiene meets the requirements before selling it to the outside. There is free self-service coffee, fruit tea, macaron cookies, etc. in the lobby. You can pick them up at the front desk if you need them! If you have any questions during your stay, you can contact us by pressing "9" on the room landline! You can take a taxi on the roadside at the entrance of the hotel. The subway station is about 7 minutes away from the hotel at normal speed. The transportation is convenient and worry-free! Sincerely invite you to visit next time. Maner wishes you a happy life!
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 4, 2024
The front desk service at this hotel is warm and patient. When you enter the store, you will be given a cup of hot tea, and there is also self-service coffee and lemonade [strong] [strong] [strong] The room is cleaned and two pieces of fruit are given very considerately [strong] [strong]
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. Your coming is an honor for us. Thank you for having you. Maner is really happy to receive such praise from you! Maner will continue to work hard to do better and live up to your evaluation of us! I wish you a happy life and smooth work! We will continue to work hard and live up to your good comments. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guangzhouxingzhelvtuguan
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
4 review
1.0/5
Posted on Apr 25, 2024
The walls are moldy, the hygiene is worrying, there are hair on the floor, and the facilities are dilapidated. Electronic ID cards are not allowed to check in, and the sewer in the room is very noisy. Very bad experience, not recommended
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry to bring you a bad stay experience. Our management team pays more attention to your comments and understands the situation. Thank you for choosing Maner among many hotels. Recently, the police station requires guests staying or visiting to register with their original ID cards before they can check in. We are very sorry that you may be angry because the front desk requires registration before going upstairs! Our rooms are changed and disinfected for each guest. After our room service cleans the room, the management team needs to confirm whether the room meets the requirements before selling and opening the room for guests. Maner will continue to work hard to maintain hygiene. Thank you very much for your supervision and reminder. [Warm Tips] We have prepared raincoats on the front desk. There are more rainy days in the rainy season recently. You can go to the front desk to pick them up if you need them! If you have any questions during your stay, you can dial "9" on the landline to the front desk. There are people on duty at the front desk 24 hours a day to serve you. Thank you for your stay and wish you a happy life! Good work!
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Came to Guangzhou to attend an exhibition and chose this Chaoman. I found it pretty good. There are many places to eat around it. It is less than ten minutes away from the subway entrance, which is quite convenient. It takes less than 30 minutes to take a taxi to Pazhou. The room is not very big, but the hygiene is very good. If there is a problem, it will be solved quickly after reporting it to the front desk. I will stay here next time. Recommended!!
Original TextTranslated by Google
Response from Property: Hello, it is Xiaoman's honor that you are here, and Xiaoman is proud of your comments. Thank you for your support of Xiaoman. Our different room types have different experiences. You are welcome to stay in our king-size bed room with a view of the swimming pool next time. All our rooms are intelligent and systematic. During your stay, you can use the room's Bluetooth speakers to play your favorite music. Relieve the fatigue of the day. I wish you a happy life and smooth work, and welcome to visit next time
Anonymous User
Business Room (2 beds)
Stayed in Mar 2024
Friends
28 review
5.0/5
Outstanding
Posted on Mar 4, 2024
It's okay. It's within ten minutes' walk from the subway entrance. The front desk and other staff are very good at service. The room is also very clean. What I like most about the hotel is that the toiletries are in small packages. They are clean and hygienic and can be used with peace of mind.
Original TextTranslated by Google
Response from Property: Wow, I’m so happy to read my review. Your compliments made our front desk guys happy. Thank you very much! It only takes about 7 minutes to walk from our hotel to Exit B of Dongxiaonan Subway Station. The food nearby is quite popular. After our rooms are ready, they need to be inspected personally by the manager before they can be released for guests to use! Your satisfaction is our biggest motivation, we will continue to work hard to do better! All the staff at Maner wish you a happy life and smooth work, and look forward to your next visit!
Guest User
Guestroom (Double bed)
Stayed in Dec 2023
Other
1 review
5.0/5
Outstanding
Posted on Dec 6, 2023
The price/performance ratio is quite high. The front desk has a strong sense of service. They greet you when you enter the door. The front desk also gives you a cup of freshly ground coffee when you rest in the lobby. It is very mellow. The room is clean and spacious.
Original TextTranslated by Google
Response from Property: Hello, it is Xiaoman's honor that you are here, and Xiaoman is proud of your comments. Thank you for your support of Xiaoman. Our different room types have different experiences. You are welcome to stay in our king-size bed room with a view of the swimming pool next time. All our rooms are intelligent and systematic. During your stay, you can use the room's Bluetooth speakers to play your favorite music. Relieve the fatigue of the day. I wish you a happy life and smooth work, and welcome to visit next time
Guest User
Guestroom (Double bed)
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 29, 2023
I have stayed here several times and I like the biscuits, snacks and coffee at the front desk. The waiters are polite and the rooms are clean. The hotel is very close to Sun Yat-sen, which is very convenient.
Original TextTranslated by Google
Response from Property: Hello, it is Xiaoman's honor that you are here, and Xiaoman is proud of your comments. Thank you for your support of Xiaoman. Our different room types have different experiences. You are welcome to stay in our king-size bed room with a view of the swimming pool next time. All our rooms are intelligent and systematic. During your stay, you can use the room's Bluetooth speakers to play your favorite music. Relieve the fatigue of the day. I wish you a happy life and smooth work, and welcome to visit next time