Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center)

Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center) Reviews

Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center)

No.13 Yiyuan South Road, Xingang Middle Road, Guangzhou, ChinaView Hotel Details
Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center)
Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center)Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center)Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center)
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Xana HOTELLE (Kecun Metro Station Pazhou Exhibition Center) Guest Reviews

4.4/5
1207 review
Verified reviews
Location4.3
Amenities4.3
Service4.5
Cleanliness4.5
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All Reviews(1207)
Positive reviews(1106)
Reviews with photos/video(112)
Easy to get around(132)
Classy environment(117)
Average sound insulation(86)
Friendly front desk staff(84)
Many dining options(80)
Close to metro(68)
Convenient for shopping(29)
Perfect for business trips(23)
Negative reviews(101)
Guest User
Xi'An Twin Room
Stayed in Apr 2024
Family
5 review
3.7/5
Posted on Apr 13, 2024
Near the subway station, close to the Guangzhou Tower, there is a snack street in front of the door, there are many delicious foods, especially the clay pot rice downstairs, economical and cost-effective, I went there to eat twice. The room is clean and hygienic, the disadvantage is: the room is small and very noisy at night, you can hear the conversation in the next room!
Original TextTranslated by Google
Response from Property: Dear male/female guest: After reading your comments, we are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Guest User
Linglong Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The front desk service is very good, the room is very clean, the transportation is very convenient near the subway station, and there is a food street around it, which is easy to get in and out.
Original TextTranslated by Google
Response from Property: Dear male god and female god, hello! I am your beloved angel Coco. The warm message is filled with happy expectations, the beautiful aftertaste is the condensation of the unfading color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiaoxi will grow better because of guests like you. Thank you for your praise. I wish you happiness every day. Remember to come back to "home" when you are free!
Guest User
Xi'An Deluxe Twin Room
Stayed in Apr 2024
Friends
2 review
2.5/5
Posted on Apr 6, 2024
Environment: The hotel is clean, the lobby smells too pungent, the hotel is located in a moderate distance from the subway station, but the street in front of the hotel is too messy. Facilities: The room is not soundproofed, I can hear the people in the next room and the corridor talking clearly in the room, the phone in the room seems to be broken, and the window of the room is just a wall. ‼ ️Service: Bad! Super bad! ! First, when I checked in, I booked a twin room, but the front desk gave me a single bed, and the room was very small. I went to the front desk to explain the situation and asked them to change my room, but they didn't apologize and just changed my room (the door of the new room was not locked when I went upstairs. I asked the cleaning lady and she said it was for ventilation, but I think this situation should be explained in advance, otherwise I would not dare to go in) Secondly, the next day when we came back from playing, we found that the door card could not open the door, so we went to the front desk, and they didn't give me any explanation, but just remade it for me (during the period, they asked me if it was x22, but I was 32, I was replying to the message and just said casually, then he gave me the permission of another room, I went upstairs again and still couldn't open it, then I realized that he gave me the permission of another room, so I ask, where does the safety of the guests come from? Does it mean that if I have bad intentions, I can enter other people's rooms?) What's even more ridiculous is that when I went downstairs again, the front desk asked me in a questioning tone: Are you sure it's x22? I was already angry at the time, and I directly said, isn't it written x32 on the back of your card? Then they just rebuilt it for me and told me it was open now. In summary: This hotel is moderately close to the subway station, but the soundproofing is not good, and the service attitude is even worse! I stayed for two days, and I never saw them smile, nor did they say polite words. There was no explanation or apology for some of the situations that happened during the period. What? Did I spend nearly a thousand dollars to stay in a hotel during the holidays just to be bullied?
Original TextTranslated by Google
Response from Property: Dear male/female guest: After reading your comments, we are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Tom9425
Xi'An Deluxe Twin Room
Stayed in Mar 2024
Family
15 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The hotel is very close to the subway station, the transportation is super convenient, and it is also close to the Guangzhou Tower. There are many food around. I will come again next time
Original TextTranslated by Google
Response from Property: Dear male and female gods, hello! I am your beloved angel Coco. Thank you for choosing Xi'an and trusting Xi'an. At Xi'an, we strive to do our best in both hardware and software. The high-quality quality is only to give you a comfortable guarantee on your journey. Xi'an is not just a hotel, but also a comprehensive private space for you when you are traveling. Xiaoxi will definitely work harder, and I wish you a happy life!
Guest User
Linglong Queen Room
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The hotel is conveniently located. The front desk lady is warm and thoughtful. There is a snack street downstairs, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear male god and female god, hello! I am your beloved angel Coco. The warm message is filled with happy expectations, the beautiful aftertaste is the condensation of the unfading color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiaoxi will grow better because of guests like you. Thank you for your praise. I wish you happiness every day. Remember to come back to "home" when you are free!
Guest User
Linglong Queen Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The hotel has convenient transportation. It is just a few hundred meters away from Exit D of Tianhe Metro Station. The hotel room is very clean. The lady at the front desk also upgraded our room for free. The hotel room has no peculiar smell and has disposable slippers and toiletries. It is just downstairs. It is a snack street with a lot of food. There are shopping malls and cinemas nearby. It is one stop away from the Canton Tower subway. It is a very good location.
Original TextTranslated by Google
Response from Property: Dear gods and goddesses, hello! I am your beloved angel coco. The warm messages are filled with happy expectations, the beautiful aftertaste is condensed with unfading colors, the happy mood is only because of your existence, and the affectionate concern conveys unchanging feelings. Xiaoxi will grow better because of customers like you. Thank you for your praise. I wish you happiness every day. Remember to go back "home" when you have time!
Guest User
Xi'An Superior Double Bed Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
It is very convenient for a family to travel with children. It is also close to the Guangzhou Tower and there are delicious food around.
Original TextTranslated by Google
Response from Property: Dear male god and female god, hello! I am your beloved angel Coco. The warm message is filled with happy expectations, the beautiful aftertaste is the condensation of the unfading color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiaoxi will grow better because of guests like you. Thank you for your praise. I wish you happiness every day. Remember to come back to "home" when you are free!
visonzhu
Xi'An Deluxe Twin Room
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 17, 2024
It's convenient to get out of the subway. The box downstairs of the hotel can directly take pictures of the waist. Overall it's pretty good
Original TextTranslated by Google
Response from Property: Dear male god and female god, hello! I am your beloved angel Coco. The warm message is filled with happy expectations, the beautiful aftertaste is the condensation of the unfading color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiaoxi will grow better because of guests like you. Thank you for your praise. I wish you happiness every day. Remember to come back to "home" when you are free!
Guest User
Xi'An Superior Double Bed Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 14, 2024
There is a commercial street downstairs, but the day I stayed was the night of the third day of the ***** New Year, and 80% of the shops were closed. Fortunately, there is Liying Plaza 200 meters away in a straight line, with many food options. The room was upgraded to a room with a window and an outdoor balcony, and half of the Canton Tower can be seen indoors. The breakfast in the hotel is relatively simple, and it is very convenient to call a taxi downstairs. Below Building B of Liying Plaza is a Wal-Mart supermarket and the Kecun entrance of Line 3. One stop away is Canton Tower Station, where you can transfer to the APM Line.
Original TextTranslated by Google
Response from Property: Dear gods and goddesses, hello! I am your beloved angel Coco. Thank you for choosing Xi'an and trusting Xi'an. At Xi'an, we strive to be the best in both hardware and software. The high quality is just to give you a comfortable guarantee during your journey. Xi'an is not only a hotel, but also a comprehensive private space for you when you are traveling. Xiao Xi will definitely work harder and wish you a happy life!
Guest User
Xi'An Deluxe Double Bed Room
Stayed in Feb 2024
Family
6 review
1.0/5
Posted on Feb 19, 2024
The room costing 700 a night was extremely small, and the dust in the room could be seen. I happened to meet the lady from the guest room, and she told me that there was dust on the bedside table. She also argued that it was due to the material and it looked like dust. On the first day of check-in, a man at the front desk The sour smell emanating from the reception is very uncomfortable. I have stayed at Xi'an in Beijing before and it was very good. This Xi'an has completely lost my favor. It really can't be a worse hotel.
Original TextTranslated by Google
Response from Property: Hello God/Goddess: After reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the hotel's We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Guest User
Xi'An Superior Double Bed Room
Stayed in Feb 2024
Friends
2 review
5.0/5
Outstanding
Posted on Feb 10, 2024
The room is clean and tidy. The first thing that catches the eye is the tiffany blue, simple and luxurious fairy style. I have booked Xi'an in three cities in a row. I love it so much. You know 🥰The service attitude is also very good, and by the way, there is breakfast It’s also very rich! ! ! The most important thing is that it is very close to Chengdu East Station on foot, which saves a lot of taxi fare🤪
Original TextTranslated by Google
Response from Property: Dear gods and goddesses, hello! I am your doting angel Coco, and your affirmation is the biggest motivation for Xiaoxi’s growth. Xiaoxi is really happy to see your comments. Xiaoxi adheres to the pampering culture and cares for every guest. Your satisfaction is the motivation for Xiaoxi's efforts. Xiaoxi looks forward to meeting you again.
SAISAIQL
Xi'An Deluxe Twin Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2024
The hotel is about 5 minutes away from the subway station. There is a snack street downstairs, which is also very lively at night. After putting away the luggage, I went downstairs to buy beef offal and herbal tea for midnight snacks. They were delicious😋 Facilities: The room is relatively new and it can be seen that it has just been renovated. The front desk sent breakfast. There are not many varieties, but it is enough to eat, so I don’t have to go out to find it.
Original TextTranslated by Google
Response from Property: Dear male god and female god, hello! I am your beloved angel Coco. The warm message is filled with happy expectations, the beautiful aftertaste is the condensation of the unfading color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiaoxi will grow better because of guests like you. Thank you for your praise. I wish you happiness every day. Remember to come back to "home" when you are free!
Guest User
Xi'An Superior Double Bed Room
Stayed in Jan 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 2, 2024
The service is very good, clean and hygienic, buffet breakfast, suitable for traveling with children. There are many snack bars around, which is convenient.
Original TextTranslated by Google
Response from Property: Dear male god and female god, hello! I am your beloved angel Coco. The warm message is filled with happy expectations, the beautiful aftertaste is the condensation of the unfading color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiaoxi will grow better because of guests like you. Thank you for your praise. I wish you happiness every day. Remember to come back to "home" when you are free!
Guest User
Xi'An Deluxe Twin Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 19, 2024
We traveled with two adults and two children and chose this hotel for the last two nights. The location is great, in the commercial street in the central area, with everything to eat and shop, and it is also very close to the subway station. The only downside is that the room is a little small, but it is very good for the price.
Original TextTranslated by Google
Response from Property: Dear male and female gods, hello! I am your pet angel Coco. Your affirmation is the biggest motivation for Xiaoxi's growth. Xiaoxi is really happy to see your comments. Xiaoxi adheres to the culture of petting and cares for every guest. Your satisfaction is the driving force of Xiaoxi's efforts. Xiaoxi looks forward to meeting you again.
Guest User
Xi'An Superior Double Bed Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 27, 2024
It's pretty good, close to the subway station, convenient to go everywhere, there are food downstairs, there is heating, the facilities are complete, the environment is ok, very safe, you can see the Guangzhou Tower downstairs
Original TextTranslated by Google
Response from Property: Dear male god and female god, hello! I am your beloved angel Coco. The warm message is filled with happy expectations, the beautiful aftertaste is the condensation of the unfading color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Xiaoxi will grow better because of guests like you. Thank you for your praise. I wish you happiness every day. Remember to come back to "home" when you are free!