Vienna International Hotel

Vienna International Hotel Reviews

Vienna International Hotel

No.86 Shisha Road, Shijing Avenue, Guangzhou, ChinaView Hotel Details
Vienna International Hotel
Vienna International HotelVienna International HotelVienna International Hotel
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Vienna International Hotel Guest Reviews

4.5/5
Good
813 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(813)
Positive reviews(779)
Reviews with photos/video(54)
Easy to get around(75)
Friendly front desk staff(55)
Close to metro(38)
Delicious breakfast(24)
Perfect for business trips(15)
Average sound insulation(15)
Comfortable bed(10)
Luxurious(4)
Negative reviews(34)
Arshad Maqsood
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
10 review
2.7/5
Posted on May 8, 2024
This hotel is location is very ideal (Literally outside the subway station). Room was of a good size although it needs an upgrade. Reception Staff was very unprofessional upon check in. We were asked to give them a picture of our suitcase which we never come across before at any hotel in the world. They also wanted a picture of our air ticket which was unnecessary. Would avoid staying at this hotel in future
Response from Property: Hello, dear guest, thank you for your comments. We are very sorry for the bad experience you had. Regarding the luggage inspection photos and the photos of the air tickets you reported, the hotel also required to take photos and keep them on file and report to the group according to the regulations of the Baiyun Lake Police Station. We hope you can understand this and hope to have more opportunities to serve you!
Jo.alo
Superior 2-bed Room
Stayed in Apr 2024
Business travelers
2 review
4.0/5
Very Good
Posted on May 5, 2024
Fair prices, good location. The elevators a little bit slow.
Response from Property: Sorry, sir, Xiaowei is late! We will continue to work hard to get your good comments on the font. I hope you can light up 5 little stars next time. See you next time
Guest User
Superior Single Room (Without window)
Stayed in Sep 2022
Business travelers
23 review
5.0/5
Outstanding
Posted on Sep 24, 2022
Very good. The beds here are comfortable
Collapsed
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Apr 26, 2023
good!!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 3, 2024
As soon as I entered the hotel lobby, I felt it was very classy and the decoration was very exquisite. The front desk lady was very enthusiastic. The room looked very fresh, clean and tidy. The hotel is just off Exit A of Metro Line 8. It is very convenient and fast to travel. The nearby comprehensive commercial complex is very convenient for eating and shopping. I will stay here again next time I come. Recommended! Recommended!
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 23, 2024
I stay here every time I come to Guangzhou. It is clean and tidy. There is a subway station at the door and a shopping mall next door. It is very convenient
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and support for Xiaojin. Jinjiang people love life and are willing to use our service enthusiasm to relieve you of the fatigue of the journey. Your affirmation and recognition are our biggest wishes. In Jinjiang, we will bring you a steady stream of Touched and surprised, I hope Jinjiang will accompany you all the way!
racyny
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
8 review
4.7/5
Amazing
Posted on Apr 6, 2024
Convenient for travel. There is a subway next to the hotel. There is a shopping mall next to the hotel. Turn right after the traffic light and you will reach Hengli Plaza. The roads around Hengli Plaza are places for midnight snacks at night. Opposite Hengli Plaza is Wanmin Plaza, which has a lot of places to eat.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and support for Xiaojin. Jinjiang people love life and are willing to use our service enthusiasm to relieve you of the fatigue of the journey. Your affirmation and recognition are our biggest wishes. In Jinjiang, we will bring you a steady stream of Touched and surprised, I hope Jinjiang will accompany you all the way!
Anonymous User
Deluxe Family Suite
Stayed in Mar 2024
Family
76 review
1.0/5
Posted on Mar 31, 2024
① The promised check-in time is 2 p.m. We arrived at the store on time and were asked by the front desk to wait in the lobby for half an hour or store our luggage; ②Before going to bed at night, there suddenly appeared the sound of electric drills and banging in the building. I communicated with the front desk many times. At first, I said I didn’t know the source of the noise, but later I blamed it and said that the noise came from the building next door (the authenticity needs to be verified). I called Ctrip customer service after 11 o’clock and asked the platform to help communicate. The landline in our room couldn't make calls (it must have been set up). I went downstairs and asked the front desk for help. I contacted the manager on duty and was forced to stand in the lobby for about 20 minutes before the manager showed up and refused to acknowledge the existence of the noise. The proposed solution was to change floors, but the sound of an electric drill was heard. Strong penetration cannot be solved by changing floors. My parents, who are nearly 70 years old and have underlying diseases, usually go to bed after ten o'clock. Finally, I took sleeping pills at one or two o'clock in the morning. I slept for a total of several hours. In the morning, there was another noise of decoration in the hotel yesterday. Wan was lying when he claimed he was unaware of the noise. The hotel manager and front desk lied throughout the entire communication process with the platform; ③The room is unhygienic. There are food residues on the chair. The bedding is not clean. Skin itching symptoms started in the middle of the night (Picture ①) ④The bed will slide forward by itself, which is very dangerous. Please look at the position of the bed when you wake up in the morning (Picture ②) In short, people who need a safe, quiet and hygienic environment should avoid this hotel!
Original TextTranslated by Google
Response from Property: Hello, because the hotel was fully booked the night before, the check-out time was 2 pm. When you arrived at 2 pm, the room you booked had just checked out. At that time, you were arranged to go to other rooms to rest first, and you were not asked to stay in the lobby. After waiting for half an hour, the hotel staff came to check on the noise problem you mentioned. It was you who opened the window and caused the noise. In fact, the hotel was not renovated and no noise was produced. You were making noise at the front desk and insulting the front desk staff and The security guard broke the sign at our front desk. At that time, we also informed you that you could cancel the order for free after check-out. You did not accept this and asked to continue to stay and get a full refund. Afterwards, we negotiated and refunded you 100 yuan. The video has been provided in the attachment. , because you did not meet your demand for a full refund and free stay, you maliciously left a negative review and damaged the room items: (empty the trash can on the bed, soak the pillows in the bathroom, and put the slippers in the toilet, the hotel The alarm has been handled, and the picture of the damaged room and the alarm receipt have been uploaded to the attachment) The behavior is bad, please leave this review at the bottom.
Guest User
Deluxe Suite
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is clean and the big bed is comfortable to sleep on
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am your personal butler "Xiao Wei". Thank you for your support and love for Xiao Wei. As long as you like it, Vienna will always be your home. At the same time, thank you very much for taking the time to comment on our store! Welcome to come home often.
Guest User
Superior Single Room (Without window)
Stayed in Mar 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 1, 2024
I stay here every time I come here. It is convenient for travel. There is a shopping mall next to it, which is convenient for eating. There is also a place to have morning tea. The environment is also good and the service attitude is very good!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 24, 2024
The service is very good, the facilities are complete and the hygiene is very good
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and support of Xiaojin. Jinjiang people love life and are willing to use our service enthusiasm to drive away your fatigue on the journey. Your affirmation and recognition are Xiaojin’s greatest wish. In Jinjiang, we will bring you endless touching and surprises. May Jinjiang accompany you all the way!
Guest User
Superior Single Room (Without window)
Stayed in Feb 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Good environment! Convenient transportation! Lots of food! Good service attitude! Clean and hygienic!
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Deluxe Queen Room
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The room is clean and tidy, the front desk is polite and gives breakfast coupons. It has five-star praise and is highly recommended. The sanitary conditions are very good. It is suitable for both individual and family travel. It is just outside the subway station exit.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Anonymous User
Guestroom (Double bed)
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The room is big, the bed is big and comfortable. The front desk lady Pan*Lin is enthusiastic, professional and patient in reception service. She has a positive attitude and actively cooperates with check-in. There are many types of breakfast and the quality is good, suitable for people with different tastes.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Anonymous User
Executive Double Room
Stayed in Nov 2023
Business travelers
4 review
1.0/5
Posted on Nov 28, 2023
Very bad. There are leaves on the ground. It looks like it has not been cleaned. There is a lot of hair when you come to clean it later. There is also a peculiar smell in the bathroom. The room phone also has no response. Checked in after 8 o'clock. The bathroom floor is still wet. It seems like an hourly room that has not been cleaned. Very poor. Very poor.
Original TextTranslated by Google
Response from Property: Sorry, sir, Xiao Wei is late! We are very sorry for the bad experience you had during your stay. Your valuable opinions are our driving force for continuous progress, and we will notify the relevant departments to follow up and improve! I hope you will be generous and give Xiao Wei another chance. We will miss you all the time.