Top rated hotels in Guaruja

Hotel Jequitimar Guarujá Resort & Spa by Accor (ex Sofitel)
4.3/559 Reviews
Pernambuco
I went for lunch with my kids, I read some reviews and decided to give it a shot. The buffet was good , nothing horrible but nothing outstanding either. After lunch, we wanted to go to the beach, so we asked the waitress and she pointed us to the Beach exit. When we got there, the gentleman at the exit stopped us and yelled at us stating that the exit was reserved for guests only. I explained to him that I had just finished my lunch and intended to leave to go to the beach. He proceeded to call the lifeguard, security (have pictures of all them harassing my family) . These people have never been trained on how to treat a guest, let alone a human being. I was second guessed and treated like a criminal for trying to use an exit that I was directed to in the first place. I chose to go back inside and have a word with the manager, she did apologize, but she had no control of the situation. I have visited many SOFITELS around the world, I use Trip Advisor as a reference with all my traveling plans and never felt so infuriated for being treated so poorly . Shame on the awful costumer service this Hotel offers, it is not even worthy of a ONE STAR.

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Hotel Information for Traveller

Number of Hotels3,461
Number of Reviews1,510
Lowest PriceNZD 53
Highest PriceNZD 1,117
Average Price (Weekdays)NZD 174
Average Price (Weekends)NZD 226