Top 5-Star Hotels in Guarulhos

I ended up at the São Paulo Airport Marriott at 3:30am after first of my three flights home to Sydney, Australia was stopped from taking off. I was having trouble getting answers from the airline about my forward connecting flights, given that I would be flying across 2 different airlines, and was getting contradictory, confusing and harsh responses from the airline I booked with. So, let's say I was a little stressed... However the service here was beyond impeccable! They really made me feel calm and at home during a difficult time. Special shout out to Muriel who checked me in and William on the front desk during the day, who were both cheerful and professional. Breakfast and lunch service was delicious, full of options and the servers were also incredibly helpful, polite and friendly. The room was comfortable with blackout curtains, and the pool was a nice addition. Hope those reading this don't find themselves feeling as stressed as I was when I checked in here, but let me tell you, you'll be in very good hands if you do find yourself in this hotel!

This is a great hotel just 10 minutes by shuttle from GRU international airport. I spent one night in a Suite before an early morning flight and absolutely loved the hotel and my room. Staff were extremely friendly, the suite was very large and beautiful, with a very nice granite bathroom, lovely L'Occitane Agua de Coco amenities, very comfortable beds, and I will stay there again without hesitation. The hotel has a small lounge for suites (and executive floor I believe) offering breakfast (which I could not try due to my early departure) and small happy hour (gin, whisky, wine beers, soft drinks, nibbles, etc). It has a swimming pool (again could not try due to my timings), a fitness centre with sauna and hammam (note that they do not provide towels for the sauna/hammam so you need to bring one from your room. The hammam is also extremely hot). I also tried room service which was good without being excellent. I really really wanted to give that hotel 5*. The only reason why I didn't is that I got repeatedly woken up due to the room service people not being able to locate my credit card details. I gave my passport at check in (both when I did online check in and in person in the lounge) and my passport details and the next morning, reception confirmed to me that it was on file, but for some reason room service could not find it, and so they ended up calling my room repeatedly, knocking at my door etc whilst I was fast asleep (my alarm was for 5 the next morning before 27 hours of flying, so I really wanted a good early night), even after I explained repeatedly that 1) I had given my cc details and 2) in any case, if they could not locate them, they could absolutely leave the bill at reception and I would pay the next morning (I was asleep and really didn't want to wake up and dress just to resolve a bureaucratic failure on the hotel's side). This felt frankly unpleasant, and whilst I do not want to blame the person who did it personally as I am sure that they were just following their procedures, this made me feel unwelcome (unlike everything else I experienced in that precisely very welcoming hotel) and I had precisely chosen that hotel to be able to sleep so being woken up several times really killed the point. I really think that this should have been handled better (I am also a frequent guest with that chain and they have all my details so it's not as though I was going to run away like a criminal to not pay a BRL120 bill!) But again, apart from that slightly sour experience, everything else was 5* and I am hoping that this was a one off and that next time, I won't experience similar incidents again.

Close to the airport with shuttle service. However, you need to walk to international terminal as they only drop off at domestic terminal. Rooms can be cleaner.

Nice hotel with great location and shuttle bus services. Highly recommend for layover travelers at Sao Paulo. The buffet at the hotel is also great!

During my stay at Sleep in Guarulhos in São Paulo, Brazil, booked through Trip.com, I encountered exceptional service from start to finish. The reception staff demonstrated impeccable customer service, promptly addressing a small issue with my booking without any hassle on my part. Their efficiency and professionalism ensured that my stay got off to a smooth start, allowing me to relax and enjoy my time at the hotel. As a parent travelling with my 4-month-old, I was particularly impressed by the thoughtful amenities provided by the hotel. They provided a cot for my baby, which was not only of excellent size but also incredibly comfortable. It's always a relief to find accommodations that cater to the needs of families and Sleep in Guarulhos exceeded my expectations in this regard. Of course, one of the highlights of my stay was the breakfast buffet, which offered an impressive array of options to suit every palate. From continental favourites to hearty breakfast dishes, there was something for everyone, and the quality of the food was outstanding. Overall, my experience at Sleep in Guarulhos booked through Trip.com was nothing short of excellent. From the exemplary customer service at the reception to the comfortable accommodations and delicious breakfast options, every aspect of my stay was memorable and enjoyable. I wouldn't hesitate to recommend this hotel to fellow travellers looking for a wonderful experience in São Paulo.

Very good hotel, with a super careful team, mainly those working for the morning shift,all I needed to resolve without difficulties,have transfer to the airport and a great breakfast, is close to everything, mainly from the center to buy something and visit the church ⛪ our Lady of Conception.

I had to stay close to the airport for 1 night due to my last minute change of flight. This hotel is just 15min away from Guarulhos and there is a free shuttle from and to the airport, operating throughout the day and night. Hotel is quite busy so at some time the check-in might take some time. But rooms are quite big, clean, with perfect aircon and wifi. The bed matress is somewhat hard but ok. Breakfast is buffet with lots of choices. The thing I didn't like is that this hotel doesn't offer luggage storage. After 2 months of travelling around Brazil, this was the only hotel not offering this service! For me it is a minus. You have to check out by 12:00 noon, at the latest 14:00, and if you have a late flight you are stuck with your luggage. When I first asked the receptionist about the luggage storage, she wouldn't help at all. Even after I said that I have 3-4 hours left and would like to go for a walk, shopping and lunch. She just offered to wait for the shuttle with my luggage in the lobby. Thank God that later I run into another receptionist and he was superfriendly and kind to take my luggage to the backroom so at the end I was able to go for a walk, shopping and lunch! Hotel Monreale is in the centre of Guarulhos and there are plenty of bars, restaurants, shops nearby.

The hotel is very confortable and perfect for a fast transit, they car that they have is very confortable and brough us from airport to hotel and back to airport for free with a perfect service.

Very comfortable, new, clean hotel and transfer to the airport is excellent and punctual. Some details disappointed me: I took this hotel with breakfast because of my flight time, and I had few options, not repair the missing options, even though only half an hour after the start. Another thing, staff of different appointments appear to be not talking. I left the car parked in the hotel during my trip, and the car official said it was possible to hit the car around, while they made me pay for the checkout.

The Panamby used to be a Great Western where you could stay one night and park for free up to 14 days with a free shuttle bus to the airport 15 minutes away. Then it became the Panamby and they withdrew the free parking and charged 15 reais a night. Last time it was 30 reais a night. Note the room rate does not include parking so always add another 30 reais to your costs. Year by year the prices have gone up but not the quality or the amenities. Last time we stayed, little things had disappeared like free iced water in reception, a pen and paper and glasses in the rooms. The soap has halved, the towels have longevity, being as old as the hotel, a great advert for the towels but not the hotel. The free breakfast is a comprehensive buffet of hot and cold but do not expect quality, just quantity. The food is average at best, so you eat rather than dine. Staff can vary from being friendly to abrupt. Unfortunate;ly this year the prices have suffered yet another large increase so we will look elsewhere to stay.