To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(46)
Positive reviews(14)
Reviews with photos/video(1)
Negative reviews(1)
Guest User
Standard Queen Room
Stayed in Nov 2023
Business travelers
63 review
5.0/5
Outstanding
Posted on Nov 9, 2023
This is my second stay. The guy at the front desk is very friendly and efficient. The room has a large floor-to-ceiling window, which is very nice.
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Guest User
Standard Room with 2 Single Beds
Stayed in Jan 2024
Business travelers
129 review
3.0/5
Posted on Jan 9, 2024
It can only be said that it is in line with the price
I found the service staff at the hotel to be very helpful and friendly. The room was clean and well-maintained. There were little things that could’ve been better—there was no suitcase stand, nor room safe. The breakfast was decent, but it could be nicer by providing a couple of warm dishes like oatmeal or scrambled eggs. All in all, it’s a good hotel for a one or two night stay, close to the center of Gütersloh.
Guest User
Stayed in Feb 2022
Solo travelers
4.0/5
Very Good
Posted on Feb 13, 2022
Well located, good quality 4 star hotel. Modern, clean rooms. Helpful staff. Parking available at the hotel premises. Rooms are spacious, well equipped. Instant coffee available at the room. A bit overpriced. Overall had a good and quiet stay.
OnAir17269148914
Stayed in Feb 2024
Business travelers
1.0/5
Posted on Feb 10, 2024
Unfortunately, we were not served at the bar as officially described. They do not stick to the opening times. We were served badly on Fridays and not at all on Saturdays. Leaky windows also cause loud noises from outside. The cars and flocks of birds in the trees in front of the hotel are unmistakable. There is a video about it on Google...
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GolfUMK
Stayed in Feb 2024
Business travelers
3.0/5
Posted on Feb 7, 2024
Centrally located and just 5 minutes from Gütersloh's pedestrian zone. This is where the hotel scores points. The rooms are simple but practical. Everything works! Breakfast is OK, nothing special but functional. One real drawback, however, is the parking situation. There are only 30 parking spaces available, which is significantly less than the number of rooms. Reservations are not possible. If you arrive late, you have to pay to park in the area. The friendly staff at check-in cannot argue this away. I will still come back because the advantages outweigh the disadvantages.
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cdsdssd
Stayed in Aug 2023
Business travelers
3.0/5
Posted on Aug 25, 2023
Centrally located Practical, sensibly furnished Small desk and reading chair Good shower and toilet Everything clean and of a good standard Parking space limited and cannot be reserved! Closed from the afternoon on arrival because there is no more parking space! Unfortunately, despite informing us that we were arriving by car, there was no indication of the limitation! Unfortunately, the receptionist's reaction was only partially friendly. In the surrounding area there are only parking spaces with 30 or 60 minutes parking time until 8 p.m.! Some parking spaces are also available for 120 minutes! There is also a large park within walking distance for a reasonable rate! Ask at reception for the location! Thank goodness there is the top restaurant La Trattoria, Berliner Str 126, just a few steps away! Ambience and cuisine 1A Photos of the hotel are realistic!
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Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on May 21, 2023
The hotel is super clean & the food is excellent! The hotel is in a great location & it's easy to find. The breakfast buffet is amazing! The room was beautiful & all the staff were very friendly.
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Guest User
Stayed in Mar 2023
Business travelers
3.0/5
Posted on Mar 15, 2023
The rooms are functionally furnished. The bathroom could be a bit cleaner. Unfortunately, the room was not cleaned once during my entire 4-night stay. The service at the bar is great. Many thanks to Rolf.
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Response from Property: Dear Mr. fremde-erleben_de, Thank you for choosing the Holiday Inn Express Gütersloh and sharing your experience with us. I would like to apologize for the inconvenience caused by the cleaning and comfort of our room. We will investigate this further with our team. It is very important to us that all of our guests have a very comfortable and pleasant stay as we always strive to ensure a high standard of quality. I will use your comments to improve our guests' experience and hope to welcome you back in the future. Kind regards, Ben W. Case Manager IHGService