Shenghao Yueju Hotel (Guilin Liangjiang Sihu Xiangshan Park)

We stayed one night in Guilin and chose this hotel as it is mentioned on Trip.com that they have an airport shuttle service. The room was clean but smelled strongly of cigarettes, though I specifically chose a non-smoking one. The room itself was spacious, with a great bathroom and bed. The real disappointment and reason we do not recommend this place as foreigner-friendly (maybe great for non-foreigners) was in the hotel and infrastructure services: 1. No airport shuttle service even though mentioned in the description: We asked about the airport shuttle service to a first desk agent, who told us it was possible. A second one told us there is no shuttle service. Lastly when asking the following day, we understood there's no shuttle, but some sort of partnership with drivers to go to the airport. A shame as we selected this hotel on this specific service. 2. Personnel was overall very unfriendly and undisposed to help or make an effort in understanding or communicating with us. We've lived and travelled in China for years, and this is the only time we felt bad and unwelcome. I might add it doesn't help that the SPA personnel of the 3F downright blocked us off and refused to communicate altogether with us even before we sai hi. Overall my worst hotel experience in China :( I hope it was only bad luck in a series of interactions and events, but overall a very unpleasant interpersonal experience for us.

-no toilet paper -there were garbages from previous guests -I booked non smoking room but I could smell smoke -not enough amenities