Hotels Near Bumper Boats in Gulf Shores

When we went to check in the told me room wasn’t ready so we decided to go do some things with kids and I called clerk and told them it would be later before we come back and checked in he said that was fine. Well we got back at 11:00 pm and he gave us our room when we went in I couldn’t believe what I saw. Beds were *****ped with all dirty linen laying in floor and on couch . Clean linens laying on counter , garbage cans over flowing with garbage, garbage all over floors and in sinks and table room hadn’t been touched. When we told clerk he said he didn’t have any other rooms the. He said he could do a room with a king bed there was 6 of us then he said he could do a room with 2 queen again there was 6 of us I told him that wasn’t big enough for us that’s why I reserved the room I did. So I asked him could he do two rooms and he said no so my kids were fussy cause they was so tired I told him if he give us sheets we would make beds up and clean room up and he said ok and offered to come help but when I requested a refund cause of what we had to go through they refused and said they will give me a refund of 46.00 but that’s it. Then they start calling me arguing with me telling me they offered to cancel the room with no penalties and I refused and that was a straight up lie. Never again will I stay here and I hope they get better housekeeping and breakfast was horrible they didn’t even have milk for the cereal.

The hotel is right next to the beach and has free parking. There is a refrigerator and utensils in the room to cook. Ctrip booked very quickly, but the hotel front desk said that they did not receive the money, and recorded my credit card again. I don't know if I will deduct the money.

First and foremost, every single person we encountered at this location was just phenomenal, especially the gentlemen at the desk. The housekeeping team came by every single day to grab our used towels and trash & give us anything we needed from coffee to towels. They were so sweet. The beach access was fantastic as well. The only “complaints” we had weren’t bothersome enough to us to task the staff with. While they should be considered basic maintenance, we understand that this hotel is still undergoing repair from a hurricane, and they seem to be training new team members all while staying very busy. But here they are: The location of the pool is actually really neat, but we didn’t really care for the he fact that it drains on all of the vehicles parked on either side of the covered entrance. There are definitely not enough elevators for the traffic. Thankfully, we were on the 2nd floor, so it didn’t kill our bad knees to climb the stairs, and we needed the exercise anyway. The bathroom door in our room didn’t latch or lock, but it closed and we lived. The lights in the pool never came on. That kind of sucked at night. The phone in our room didn’t work. Not even a dial tone. Now, this part was pretty worrisome as there were heavy storms, and the he office wouldn’t have been able to contact us if we needed to evacuate. There was no dial tone, but it seemed to be plugged in somewhere. We just weren’t able to trace the cord. The fridge light didn’t work. But it was an actual fridge, which was very much welcomed. We had expected a mini. Not our worst trip ever. It blows my mind that people get on here fussing about a hotel near the beach having tile flooring…… and some sand….. It’s like glitter. No matter how much you clean, you’ll never get rid of all of it. Also, to the young lady at the desk who kept her cool and showed grace to the D-Bag YELLING (my daughter got video) about a refund, you’re the real MVP and definitely a better person than me. 😉