Welcomhotel by ITC Hotels, Guntur

Mind blowing

Wonderful stay, it has excellent rooms and services. The food was good including the breakfast and i visit this property frequently and stay here

Property and ambience was perfect staff was good had a pleasant stay loved it #itc welcome hotels thank you

The property is clean and the staff are very courteous. Enjoyed the stay there. Morning buffet breakfast is very nice.

Best hotel in guntur

The food and ambiance especially the staff awesome we came for breakfast in welcomcafe and ms Haritha she's very good at taking care of guests and she's very friendly with my kids and she suggested me pancakes with sugar powder and my kid like that very much overall nice need to improve the food quality

While on our road trip, we initially aimed to find accommodation in Vijayawada. However, faced with unavailability, we pivoted to Guntur and stumbled upon Welcomehotel Guntur. Booking our stay through the ITC website was a seamless process. Upon check-in, we were pleased to find that the process was efficient, and our room was spacious, clean, and equipped with all the necessary amenities. We decided to dine at the hotel as well, and we were thoroughly impressed by the excellent quality of the food, which we enjoyed immensely. However, a minor hiccup occurred when we were asked to pay again for our meal, despite having already settled the bill during the booking process. It took the staff about 10 minutes to rectify the error and confirm that we had indeed prepaid. The breakfast experience the following morning was slightly disappointing in terms of service, with several of our orders missing. This left us somewhat disheartened, and we began to question our decision to book at Welcomehotels. To our pleasant surprise, we received a feedback request email, and I took the opportunity to express our experiences in detail. While my expectations for feedback responses are typically low, I was pleasantly surprised to receive a call from the Food & Beverage ***ager, Mr. Uday Prakash. Mr. Prakash assured us that our concerns would be addressed, and true to his word, our subsequent dinner experience at Peshawri exceeded all expectations. The food was exceptional, and the service was truly top-notch. The Dal Bukhara, in particular, evoked fond memories of similar culinary experiences at the esteemed ITC Maratha. The following morning, our breakfast experience was also excellent, showcasing a marked improvement in service quality. I was particularly impressed by the hotel's proactive approach to soliciting feedback and their commitment to enhancing the overall customer experience. Both Mr. Rajesh Nath and Mr. Uday Prakash deserve commendation for their positive response to our feedback and their diligent efforts to turn around our service experience. Our stay at Welcomehotel Guntur was thoroughly enjoyable, and we look forward to visiting again in the future.

This is a brand new place, opened just in Jan. So rooms were all spanking new, and that felt nice. They're located in the best part of the city - wide roads, lot of eating options nearby. Naresh at Front Office made sure our stay was well taken care of, and all staff members made sure we were comfortable. Breakfast spread was excellent, and service was quick. If you drive in, like you did, the valet takes a bit of time as all parking for the hotel seems to be in the cellar. Will certainly visit again 👍🏼

Fresh and perfect ! The hotel is new and welcoming ! true to its name. Good rooms and service. Breakfast spread is good. Over all the best place to stay at Guntur. I would like to appreciate the efforts of Front office - Sovick, Peshwari - Prathiksha Restaurants - ***cy, ***oj, Sandeep Housekeeping - Yadav and Pradeep. Guest relations - Sofia and GM Mr. Rajesh Nath