The Oberoi Gurgaon

The Oberoi Gurgaon Reviews

The Oberoi Gurgaon

443, Shankar Chowk Rd, opposite Metro Station, Phase V, Udyog Vihar, Gurugram, Haryana, 122016, IndiaView Hotel Details
The Oberoi Gurgaon
The Oberoi GurgaonThe Oberoi GurgaonThe Oberoi Gurgaon
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The Oberoi Gurgaon Guest Reviews

4.7/5
Amazing
49 review
Verified reviews
Location4.6
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(49)
Positive reviews(48)
Reviews with photos/video(8)
Awesome stay(5)
Great service(3)
Great location(1)
Negative reviews(1)
Guest User
Luxury Room Non smoking
Stayed in May 2024
Business travelers
5 review
4.7/5
Amazing
Posted on May 17, 2024
Service is exceptional, the breakfast is one of a kind, location maybe bit far off the centre but it depends where you plan to go. Definitely will come back when I travel to Delhi.
Sunny on the Road
Deluxe Suite Non smoking
Stayed in Sep 2022
Business travelers
22 review
5.0/5
Outstanding
Posted on Oct 1, 2022
Super service! The staffs are really helpful and friendly. This is a landmark hotel in India!
Guest User
Luxury Room Non smoking
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Excellent stay!
Guest User
Deluxe King Room Non smoking
Stayed in Aug 2023
Business travelers
25 review
5.0/5
Outstanding
Posted on Sep 21, 2023
Friendly staff and great breakfast.
RichardD
Deluxe Room
Stayed in Sep 2022
Business travelers
22 review
4.7/5
Amazing
Posted on Oct 1, 2022
An excellent place to stay while on business in Gurgaon. Clean, safe hotel. Great fitness facility. Wonderful breakfast. Staff was super helpful and accommodating. Clientele was very international. Delhi airport reasonably close (15-25 mins). Road right in front of hotel is crazy busy, but not different from most of Delhi. Would stay here again on a future trip!
Ram N Kumar
Deluxe Room
Stayed in Aug 2022
Business travelers
11 review
5.0/5
Outstanding
Posted on Aug 14, 2022
Wonderful property, nice staff, amazing location.
현석
Deluxe King Room Non smoking
Stayed in Jun 2023
Business travelers
6 review
4.0/5
Very Good
Posted on Jul 11, 2023
The staff are friendly and the hotel is good. Some parts are a little too much ^^ I just don't know much about food. Will stay again next time I go to India One more thought is needed.
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Anjali R
Stayed in Aug 2024
Solo travelers
4.0/5
Very Good
Posted on Aug 28, 2024
My last stay was wonderful which was I think 22nd July 2023 but this time it was little bit bad because I ordered Indian Masala Tea from room service around 5am and it was terrible . Can’t explain I think the milk was expired or something it was horrible. But Threesixtyone staff always rocked their behavior towards the guests are incredible they are so professional. And Divyanshu, Nitin and Karan they are the backbone of the Threesixtyone Restaurant. And the most amazing part is I really don’t have to ask anything because they knows my preferences very well which really make me feel so special. So thank you guys & See You Next Year again!!! Keep Rocking My 3 Rockstars
6/13
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. I have noted your feedback regarding the quality of the tea which was served to you through in-room dining. Please accept my sincere apologies for the same. May I assure you that your feedback has been discussed with the concerned department head. It’s heartening to know that Divyanshu, Nitin, and Karan made such a positive impact on your stay. We’re proud to have them as part of our team, and your kind words will be shared with them—they truly are a key part of what makes Threesixtyone special. If I can be of any further assistance please feel free to contact me at ankush.mahajan@oberoihotels.com. We look forward to welcoming you back next year and hope to exceed your expectations on your next visit. Best regards, Ankush Mahajan Vice President & General Manager The Oberoi, Gurgaon
Namankr
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 20, 2024
Stay in an Oberoi is always an great experience. From the smooth check-in experience till the check-out they make sure the guest is completely satisfied with the service. We were their for a birthday celebration and they did a fabulous job in decorating the room. There were numerous pilow options/ butler service in facilities too. The only thing they can world upon is the restaurant threesixtyone. I hated every bit of it from hair in the butter during breakfast to the undercooked meat and when I complained about it to the chef, they reheated the same one and served again. Service was damn slow. Stay is not doubt one of the best but do not go to threesixtyone
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a great experience with our service and that our team made your birthday celebration special. It’s wonderful to know that the decorations and facilities contributed positively to your stay. However, we are truly sorry to hear about the issues you encountered at threesixtyone°. This is certainly not the level of service we aim to provide. Your comments about the food quality and service are concerning, and we will be addressing these with our team to ensure that such issues are resolved promptly. Please accept our sincerest apologies for any inconvenience you faced. We value your feedback as it helps us improve and provide a better experience for all our guests. If there is anything specific you’d like to discuss further please feel free to contact me at ankush.mahajan@oberoihotels.com. We hope to have the opportunity to welcome you back in the future and offer you the seamless experience that you deserve. Best regards, Ankush Mahajan Vice President & General Manager The Oberoi, Gurgaon
dron_chauhan
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 15, 2024
Marvellous stay . Thanks to the Gm Ankush Mahajan for love and care . The impeccable service and hospitality of your staff made my stay memorable. And my favourite Sumegha. Your love and warmth is the reason I ever called the Oberoi ^ home ^ thank your for all that you do . And Kevin he is always available for all requests and looks after my all preferences so well and very efficient. The front office team is most warmth and loving ( hanumant, Prerna, Sachin ) Excellent housekeeping staff who goes above and beyond to make my stay memorable by placing lovely flower decorations and the best amenities always. The best chef team thanks to all for always delivering excellent exquisite dining experience. Chef robin is superb Cher Parakh and chef yash are my favourite they ensures personally that I must have best experience always the dishes they prepare and the platting is just beyond words . It’s just pure love can’t thank them enough for everything they do . Chef eshna is just outstanding and best baker the deserts she prepares are truely unmatchable. Chef Sahil is excellent and very warmth and sweet . 361 is best restaurant in Delhi and Gurgaon it’s indeed my favourite and the people there make it more lovely . Neelakshi is just amazing and Arjun chanana they both look after me so well every time I dine . The best service my Ayush Tyagi he is best . If he is around then I’m always confident that nothing can go wrong. Also mentioning Shomi, hemraj, Sayali the best people and thanks for you love and for always being efficient . God bless all keep doing great work . G
Response from Property: Dear Guest, Thank you so much for your heartwarming and detailed review! We’re thrilled to hear that your stay with us was truly marvellous and that our team’s efforts made such a memorable impact on your experience. I will be sure to share your kind words with our wonderful team. Your recognition of their dedication and warmth is greatly appreciated. They will be delighted to know that their efforts contributed so positively to your stay. If I can be of any further assistance please feel free to contact me at ankush.mahajan@oberoihotels.com. We look forward to welcoming you back and ensuring your next stay is just as special. Thank you once again for your generous feedback and for being such a valued guest! Best regards, Ankush Mahajan Vice President & General Manager The Oberoi, Gurgaon
aggarwald24
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 22, 2024
It's a wonderful stay experience. Ms Pranjali had made my check-in hasselfree as well as fast. Mr Lalit had drop me to the meeting location as I was late. Ms Ching and riya had selected a very comfort table for me in the 361 restaurant. Ms widi had welcome with her gorgeous smile. Chef Parakh Verma, Rishabh, Rajesh had made my Breakfast experience delicious. In Inroom dining Ms Karrtik, Nitin Pandey had made my dinner experience delicious. Mr. Sohan Sharma had made my stream bath session experience awesome. I had requested for late checkout to Mr Hanumant Singh the same was accepted by him. Mr Iqbal had made my checkout experience hasselfree. Mr Vikas & Hanumant Singh had gifted me a beautiful gift box is beautiful I like it. Mr Sumit had handled my bags very well. Overall it's a wonderful & memorable stay experience.
Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful feedback with us! We're delighted to hear that you had such a memorable stay experience with us. I have shared your compliments with everyone at the Hotel, especially with Pranjali, Lalit, Ching, Riya, Widi, Parakh, Rishabh, Rajesh, Karrtik, Nitin, Sohan, Hanumant, Iqbal, Vikas and Sumit are all thrilled to hear your kind words. Your appreciation motivates them to continue providing exceptional service to all our guests. We look forward to welcoming you back for another fantastic stay soon! Best regards, Abhishek Panshikar Vice President & General Manager The Oberoi, Gurgaon
Rameshmpallakad
Stayed in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 19, 2024
Very good service esp the staff all in the oberai. Obreai staff in gurugram very nice peaple Room r very nice Food also very good Hotels atmosphere is also very good Laundry is good I am strongly recommend this hotel for family staying I whood like to come again this hotel My booking is business plus travel the hotel was given air port drop luxry sedan BMw car Thangs for all teams in oberai gurugram
Response from Property: Dear Guest, Thank you so much for choosing to stay with us at The Oberoi, Gurgaon, and for taking the time to share your experience! We are thrilled to hear that you had a wonderful stay and that you found our service, especially our team, to be very good. Providing exceptional hospitality and ensuring our guests feel well taken care of is what we strive for, and we are delighted that our team made a positive impression on you. We're glad you enjoyed our well-appointed rooms, the delicious food options, and the overall atmosphere of our hotel. Your satisfaction is our priority, and we are pleased that we could meet your expectations. It's great to hear that our laundry services and the Hotel car provided for your airport drop-off added to the comfort of your stay. Your comfort and convenience are important to us, and we're happy that you had a pleasant experience with us. Thank you once again for your kind recommendation. We look forward to welcoming you back to The Oberoi, Gurgaon, for another enjoyable stay! Best regards, Abhishek Panshikar Vice President & General Manager The Oberoi, Gurgaon
Guest User
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 1, 2024
Vishesh & Alisha from Sales and Chef Shailendra and Mrinesh from Banquets tailord our event with so much personal Care that each celebration went flawless and all guest loved the warm Oberoi hospitality and great food quality . Thanks Oberoi team
Guest User
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 1, 2024
The hotel is excellent, the staff is very attentive and very professional . The hotel is spotless constantly getting cleaned with every attention to detail taken care of. After a long trip, the spa is open until midnight so you can book a service any time when you arrive and anytime in the evening. That was a plus for me coming off of a long extended trip.
Guest User
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 1, 2024
Staff, Pool, Food, Service - All EXCELLENT. Put in the request to the staff, you get it. You might forget the request made, but staff wont.