The Leela Ambience Gurugram Hotel Reviews

One word, excellent service and location. Staff with heart whenever you need assistance.

Good location, excellent restaurants in the hotel, good stuff and perfect cleanness plus mall in the next door

Good breakfast the team is really good Jyoti from housekeeping would ensure room is perfect. 2 staff who could not speak gave good service the hotel Concierge was very supportive

It was great stay.

Disappointing Experience with Poor Service and Noise Issues I was charged for laundry services despite being told at check-in that two pieces would be complimentary. This felt deceptive. I stayed for four nights, and every night until 2 AM, there was loud music from weddings or ceremonies. The hotel seemed to disregard the fact that other guests were staying there, and the noise was so intense that it made the glass bottles clink. I had a midnight flight and had confirmed that I wanted to extend my stay. However, on the day of checkout, they told me the hotel was fully booked. They had initially agreed to a half-rate extension but then demanded the full amount, even though I was checking out by 6 PM. The only positive aspect of my stay was the breakfast buffet, though the constant greetings from staff at every corner became irritating after a while.

M.A.G.N.I.F.I.Q.U.E. 100%

My stay at the Leela Hotel was exceptionally comfortable, marked by a warm welcome and a cozy room that felt like a home away from home. The service was outstanding, with attentive staff who went above and beyond to ensure a memorable experience. It’s clear that guest satisfaction is their top priority, making it a hotel I highly recommend.

We were 2 couples travelling together and we had an excellent stay at this hotel. We were pleasantly greeted by Sanjeev Suri (Airport Supervisor) in the airport itself, while waiting for our luggage! Our welcome and transfer to the hotel was super comfortable in spite of having to walk a long way to get to the transfer vehicles. This was due to the airport having to handle G20 meeting participants. Excellent service was provided to us always at the club lounge by Rohit Singh Bisht (Butler) and your other staff. At breakfast, your Sous Chef Regan Barua Chowdhury went the extra mile to prepare vegan pastries and other delicacies for our vegan sister. Server Dhaiaya was at her best in looking after our every need.

The Hotel is amazing, they accommodate my late check out request. Breakfast at the spectra restaurant was awesome. I will go back to this hotel and recommend everyone who is looking to stay. Keep it up 👍

Best hotel and service in India.

Excellent services and hospitality. Forgot my charger and got it back with no hastle.

The hotel is classy, loved the breakfast spread

The hotel is clean and the staff are friendly. I enjoyed a comfortable vacation with my family.

Good Place