Terrible time table for the staff, from 9 am till 7 pm and before and after that the computer apps are supposed to take over. There's no reception after 7 pm, so if you leave your luggage because you are too early (you can only check in after 3 pm !! to check in, be sure to be on time, otherways no luggage. The speaker - system on the front door is no help, it's a helpdesk far away. And every door opens only with a computer signal , provided in a mail you receive somewhere in the afternoon, and not immediately visible in the mail message. No keys or cards, this is another digital step which helps no one, but eliminates the staff after 7 pm. I definitely prefer somebody in the reception area, like I found in all the other hotels i visited this year (Paris, Luxemburg, Corfu, ...). These annoyances ruined a perfectly good experience in The Hague. Philip Gyssels Belgium