Shanshanguilaila
June 27, 2021
It was really a speechless incident. I changed my means of transportation two days in advance. I planned to take a plane to Xining first, and then take a train home, so I had to check out. The house was not refunded two days in advance. Ctrip officials also communicated many times and agreed to check out. The boss refused to refund and said that I would only accept itinerary changes if I wanted to refund. He asked me to submit an itinerary, and he only refunded half of the room fee. I wanted to say, as a merchant, what qualifications do you have to ask for the customer's itinerary? This is privacy, you know? The room is not a normal hotel. The boss has a property there and changed the house into a room. I should live in a three-bedroom and one-living room room, and then let the customer book it, a bit like a homestay. And the room is poorly soundproofed. If someone talks in the living room, you can hear it in the room. The location is not good either. It is very close to the airport, and you can ask the master to take you to the airport, but if you go to the train station, you can't get a taxi at all. Despair. In short, this experience is very bad, and I will not recommend friends to stay here.
But the airport pick-up service is still very good. No matter how late it is, the store will send a brother to pick up at the airport. It's really hard.
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