Lavande Hotel (Haifeng Phoenix New City)

Lavande Hotel (Haifeng Phoenix New City) Reviews

Lavande Hotel (Haifeng Phoenix New City)

No.34 National Highway (South Third Ring Road) Phoenix New Town Laiyi Commercial Building, Haifeng, ChinaView Hotel Details
Lavande Hotel (Haifeng Phoenix New City)
Lavande Hotel (Haifeng Phoenix New City)Lavande Hotel (Haifeng Phoenix New City)Lavande Hotel (Haifeng Phoenix New City)
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Lavande Hotel (Haifeng Phoenix New City) Guest Reviews

4.8/5
Amazing
1002 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1002)
Positive reviews(992)
Reviews with photos/video(125)
Classy environment(95)
Delicious breakfast(46)
Friendly front desk staff(45)
Convenient parking(37)
Quiet & comfortable(30)
Perfect for business trips(16)
Stayed multiple times(11)
Quality towels(6)
Negative reviews(10)
Brian_034
Elegant Double Room
Stayed in Jun 2023
Solo travelers
3 review
4.0/5
Very Good
Posted on Jun 11, 2023
I stayed here for one night while visiting my wife's hometown. When I arrived to check in, the front desk staff seemed shy and intimidated. I'm a foreigner, and I think their English was very limited. They only spoke to my wife and never really looked at me. The room was very modern, in fact, a bit too modern. Everything was automated, even the curtains. I spent 10 to 15 minutes trying to figure out how everything worked. Unfortunately, the section of the city where the hotel is located experienced several power failures while I was there. Whenever the power went out and came back on, my automated room would reset to the default settings. I also found several hairs and what appeared to be a spot of blood on one of my pillows. Finding that made me question the cleanliness of my room. Ultimately, I decided to check out a day early and relocate to another hotel down the road, where I had a much better experience. (Please see the photos for the funny English spellings!)
Response from Property: Sorry for the inconvenience caused to your stay. The temporary power outage in the area did not inform the hotel in time, which caused the power outage for half an hour. I am so sorry.The staff is not very good at English, and they lack English learning at ordinary times. The equipment in the room is intelligent, if you do not understand, you can also communicate by SMS. Hygiene problems will be emphasized that the staff should pay attention to inspection. thanks for your suggestion, we will also strengthen training. wish you have a good time.
Michael Lau CM
Elegant Double Room
Stayed in Apr 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 10, 2023
Good Room and So quiet room. Next time I must take this hotel
Guest User
Deluxe Double Room
Stayed in Jan 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 5, 2024
very good 👍
lujiayan2004
Elegant Twin Room
Stayed in Aug 2023
Family
8 review
5.0/5
Outstanding
Posted on Aug 3, 2023
Overall, I was very satisfied. When I got off the bus, there were service staff to help with my luggage. The front desk lady was also very enthusiastic. She served tea and handed towels. Later, I brought my ID card to the front desk and even asked a robot to bring it to me. The room is clean and tidy, full of design, very new and very clean. I highly recommend it to everyone, and it is very cost-effective. There is also breakfast, which is quite rich and very cost-effective👍👍👍
Original TextTranslated by Google
Response from Property: [Intelligent control + high-speed WIFI] Dear guest: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Xiaoli will continue to work hard to create a warm and comfortable living environment for guests, and meet the requirements of different guests with the highest cost performance. welcome next time!
Guest User
Elegant Double Room
Stayed in Sep 2021
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 17, 2021
First choice for business trips, safety and health, convenient transportation, and enthusiastic service!
Original TextTranslated by Google
Response from Property: Dear guest officer, it is Xiaoli's supreme honor to receive such warm praise from you. Your satisfaction is our service goal. Xiaoli will not disappoint your praise and will continue to work hard. Looking forward to your next visit, Give you better service! wish you a happy life!
Guest User
Elegant Double Room
Stayed in Jul 2021
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 24, 2021
Previously lived in Jinpeng International and Wanrui. Jinpeng is very quiet, this house is very clean, and the facilities are new, but the windows are not soundproof, and the roaring of cars on the road all night affects sleep. Others are fine, that is, the glass is not soundproof, and the glass is too thin. The quality of sleep next time is more important, so choose Jinpeng. Because it is too noisy, so the environment and facilities give three points.
Original TextTranslated by Google
Response from Property: Dear customer, hello. We are deeply sorry for the situation you encountered while at the store. The hotel attaches great importance to the issues you mentioned. We have reported your comments to the relevant departments and will follow up the investigation and coordination to find out the deficiencies and make improvements. We sincerely invite you to visit us again!
Guest User
Elegant Double Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 17, 2024
第一:服務好,有需求基本上都會滿足 第二:環境舒適,房間有股淡淡的薰衣草香味,沒有異味 ,比較安靜 第三:前台很熱心 借了髮膠和指甲刀, 第四:16樓有洗衣機和烘乾機 第五:地理位置很好,出行方便 第六:早餐也不錯,簡單營養 值得推薦!
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Hillary Cheng
Elegant Twin Room
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 26, 2024
這次回鄉掃墓共訂了三間雙床房 到達時未到check in 時間 客服都讓其中一間已準備好的房間給我們先放行李 房間包含早餐 早餐款式不算多但尚可 去天虹打車5分鐘 酒店旁有個小便利店
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6/10
Guest User
Elegant Twin Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 19, 2024
好幾次和家人回海豐都是訂的這家店。大堂大氣,店員非常有禮貌,房間很大,酒店贈送了自助早餐,裝修挺新的,衞生特別乾淨。偶然發現電梯口和酒店門口的城市風景很美,在這裏一起分享給大家。這個價位這樣的服務和品質體驗真的非常滿意。前台還推薦了當地的大排檔,點了一點小海鮮、家鄉煲、水蟹湯之類的,味道確實很不錯,正宗的廣東味道。吃完散散步,對海豐的回憶優多了一絲愜意 … …
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BallRaymond
Deluxe Double Room
Stayed in May 2024
Couples
24 review
5.0/5
Outstanding
Posted on May 13, 2024
再一次入住麗楓酒店,汕尾我最喜歡的酒店。 前台服務員態度和藹,賓至如歸的感覺。 客房景觀開揚,遠離城市的煩惱。
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Guest User
Elegant Twin Room
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on Apr 21, 2024
我經常住酒店,各式各樣的都住過,但是海豐確實沒有寵物友好酒店,麗楓非常友好地接納了狗狗,衹要不吠就行。酒店施捨全,空調給力,安靜舒適,每次有免費雪糕和飲料。今天離店的時候大暴雨,工作人員撐傘給我上車真的感謝🙏有被感動到。唯一的問題就是冬天住的時候那個方形馬桶確實有點礙事兒
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Guest User
Elegant Double Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 7, 2024
汕尾站過來有接車服務,對沒出差的人來説比較方便。入住給了毛巾擦手還有花茶,旁邊還有羅漢果和薑茶選擇真的很貼心,可惜雪糕要等到夏天才有供應,酒店還是很不錯的,服務到位,衞生乾淨!
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Guest User
Elegant Double Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 17, 2024
前台贈送了飲料還給免費升級了房型 !窗簾燈具空調都很智能化。有免費的充電線,房間香香的很乾凈 真的很棒!下次來汕尾還會訂這家!
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Guest User
Elegant Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 11, 2024
之前出差如果附近有麗楓都會選擇原因是性價比不錯 並且海豐這家麗楓給我印象很好 服務好 訂的是小窗房 前台無條件給升級了豪華房型 還貼心的送了紅糖薑茶 衞生也乾淨
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Guest User
Elegant Double Room
Stayed in Feb 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 3, 2024
過完年才回來海豐玩,趕上房價低的時候,現在的海豐有點冷清,天氣也有點冷,還好酒店暖氣夠,服務人員好,給我倒了羅漢果茶,總體説不錯交通挺方便的,加錢升級的商務房,落地窗,很舒適。
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