No.34 National Highway (South Third Ring Road) Phoenix New Town Laiyi Commercial Building, Haifeng, ChinaView Hotel Details
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Lavande Hotel (Haifeng Phoenix New City) Guest Reviews
4.8/5
Amazing
1002 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1002)
Positive reviews(992)
Reviews with photos/video(125)
Classy environment(95)
Delicious breakfast(46)
Friendly front desk staff(45)
Convenient parking(37)
Quiet & comfortable(30)
Perfect for business trips(16)
Stayed multiple times(11)
Quality towels(6)
Negative reviews(10)
Brian_034
Elegant Double Room
Stayed in Jun 2023
Solo travelers
3 review
4.0/5
Very Good
Posted on Jun 11, 2023
I stayed here for one night while visiting my wife's hometown. When I arrived to check in, the front desk staff seemed shy and intimidated. I'm a foreigner, and I think their English was very limited. They only spoke to my wife and never really looked at me. The room was very modern, in fact, a bit too modern. Everything was automated, even the curtains. I spent 10 to 15 minutes trying to figure out how everything worked. Unfortunately, the section of the city where the hotel is located experienced several power failures while I was there. Whenever the power went out and came back on, my automated room would reset to the default settings. I also found several hairs and what appeared to be a spot of blood on one of my pillows. Finding that made me question the cleanliness of my room. Ultimately, I decided to check out a day early and relocate to another hotel down the road, where I had a much better experience. (Please see the photos for the funny English spellings!)
Response from Property: Sorry for the inconvenience caused to your stay. The temporary power outage in the area did not inform the hotel in time, which caused the power outage for half an hour. I am so sorry.The staff is not very good at English, and they lack English learning at ordinary times. The equipment in the room is intelligent, if you do not understand, you can also communicate by SMS. Hygiene problems will be emphasized that the staff should pay attention to inspection. thanks for your suggestion, we will also strengthen training. wish you have a good time.
Michael Lau CM
Elegant Double Room
Stayed in Apr 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 10, 2023
Good Room and So quiet room. Next time I must take this hotel
Guest User
Deluxe Double Room
Stayed in Jan 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 5, 2024
very good 👍
lujiayan2004
Elegant Twin Room
Stayed in Aug 2023
Family
8 review
5.0/5
Outstanding
Posted on Aug 3, 2023
Overall, I was very satisfied. When I got off the bus, there were service staff to help with my luggage. The front desk lady was also very enthusiastic. She served tea and handed towels. Later, I brought my ID card to the front desk and even asked a robot to bring it to me. The room is clean and tidy, full of design, very new and very clean. I highly recommend it to everyone, and it is very cost-effective. There is also breakfast, which is quite rich and very cost-effective👍👍👍
Original TextTranslated by Google
Response from Property: [Intelligent control + high-speed WIFI] Dear guest: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Xiaoli will continue to work hard to create a warm and comfortable living environment for guests, and meet the requirements of different guests with the highest cost performance. welcome next time!
Guest User
Elegant Double Room
Stayed in Sep 2021
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 17, 2021
First choice for business trips, safety and health, convenient transportation, and enthusiastic service!
Original TextTranslated by Google
Response from Property: Dear guest officer, it is Xiaoli's supreme honor to receive such warm praise from you. Your satisfaction is our service goal. Xiaoli will not disappoint your praise and will continue to work hard. Looking forward to your next visit, Give you better service! wish you a happy life!
Guest User
Elegant Double Room
Stayed in Jul 2021
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 24, 2021
Previously lived in Jinpeng International and Wanrui. Jinpeng is very quiet, this house is very clean, and the facilities are new, but the windows are not soundproof, and the roaring of cars on the road all night affects sleep. Others are fine, that is, the glass is not soundproof, and the glass is too thin. The quality of sleep next time is more important, so choose Jinpeng. Because it is too noisy, so the environment and facilities give three points.
Original TextTranslated by Google
Response from Property: Dear customer, hello. We are deeply sorry for the situation you encountered while at the store. The hotel attaches great importance to the issues you mentioned. We have reported your comments to the relevant departments and will follow up the investigation and coordination to find out the deficiencies and make improvements. We sincerely invite you to visit us again!