Mercure Hai Phong

gool stay, clean room, best service i will comeback next trip

Have you heard that in a five-star rated hotel room and as a ustomer cannot change the AC temperature inside the room because it was controlled by the central unit? My room temperature was set at 21° c all day all night. And outside temperature was 28 or 29°. It was hot outside and very cold in my room. I ended up having a cold after two nights staying in this horrible room temperature hotel. The hotel engineer said the temperature was centrally controlled and he could not help me. Also, this five-star hotel does not even have a frontage. It is inside a small alley. The air flow inside the hotel is terrible.. the whole building is in a funny structural space. Overall I had a bad experience. I caught a cold after staying two nights in this centrally controlled room temperature at 21°, all day and all night. Spare me I will never go back.

Friendly and helpful staff, the rooms were well decorated and ambient

Overall, if there are any issues encountered, the hotel manager will respond quickly and take appropriate action. For example, when I mentioned that the WiFi signal was weak and unstable during check-in, the hotel manager arranged for a room change. Upon inquiry, I discovered that the room allocation and distance would affect WiFi reception. The hotel staff then suggested that for future stays, I could make a note requesting a room with better WiFi reception. This stay from October 3rd to October 9th was also quite good. Unfortunately, my wife and I only learned about the hotel's structural issues on October 7th, and since my wife had too much luggage, we didn't want to change rooms again. We will be staying again soon in the future.