The guy who greeted us at the front desk was a Chinese-speaking guy. He was very enthusiastic and smiling when he greeted other people in Japanese. When he saw our Chinese passports, he put away his smile. He was very impatient during the whole process of handling the formalities, and felt that he was in a hurry to send us away. As a frequent traveler in Japan, although I know that the Japanese are only polite on the surface, I can only say that I can't tolerate such staff who are not polite on the surface. The first thing I did when I got to the room was to call the duty manager to complain. The duty manager said that he would accept it humbly and strengthen management, but there was no expression or apology afterwards, and this hotel officially came to an end in my heart. The room is not bad. As a room of nearly 5,000 per night, it can only be said to be unsatisfactory. The room is not big, and it has neither Japanese characteristics nor complete Westernization. There is no first-round mini bar. There are only two bottles of water in the room. I called to ask for water, and the hotel said that I could go to the vending machine on the sixth floor to buy it. The two meals of the hotel are OK, better than the hotels I stayed in Hokkaido and Jozankei before, which is a plus. You can eat unlimited ice cream, just ask for a token at the front desk. Overall, the hardware is OK but the service is not good.
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