To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(97)
Positive reviews(91)
Reviews with photos/video(35)
Awesome stay(33)
Awesome rooms(21)
Relaxing hot springs(21)
Friendly staff(19)
Clean and tidy(15)
Large rooms(9)
Delicious breakfast(6)
Negative reviews(6)
Neo Chye
Upper Floor Japanese Western Style Room - Non-Smoking
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Great service provided by hotel okada , staffs was friendly and helpful , provided useful information of hotel hot springs bath facilities and restaurants for customer , transport service provided for traveling between hakone Yumoto train station and hotel for customer accessible to day tour around the region , highly recommended for a great holidays experience.
6/11
Tan Astley
Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Nov 26, 2024
Reception counter staffs are responsive and helpful when I check in on 25/11/24 as this is my family first trip to Japan Tokyo and hakone .Nice view and nice Osen on the room
Anonymous User
Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡
Stayed in Nov 2024
Family
5 review
2.5/5
Posted on Nov 16, 2024
Overpriced for what’s included. The images show a Japanese kiseki dinner sent to your room, but it’s actually a buffet dinner.
The hotel is also quite inflexible with check in timings, and they do not assist with calling a taxi from the nearest station, so be prepared to wait or avoid booking if you have large baggages as the hotel is quite inaccessible.
Guest User
Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Fantastic hotel with amazing amenities. Breakfast and dinner buffets had great varieties and were delicious. Onsens, private room and public, were clean and well kept. Staff were friendly and extremely professional and helpful. Will definitely stay here again in future visits to Hakone
C C
Standard Japanese Style -Non smoking
Stayed in Jul 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jul 25, 2024
We had a great and comfortable stay at the accommodation, thank you very much for the hospitality!
JohnX
Japanese Style Room with Hot Spring Bath - SENYU - Non-Smoking 36㎡
Stayed in Jun 2024
Family
8 review
4.2/5
Very Good
Posted on Jun 19, 2024
Fantastic service at this beautiful resort right at the foot of the mountain. We got the in room bath and it was well worth the cost.
Guest User
Upper Floor Japanese Western Style Room - Non-Smoking
Stayed in Dec 2024
Family
2 review
4.0/5
Very Good
Posted on Dec 6, 2024
Hotel Okada is clean and staff are extremely polite and helpful. Although It is near to Hakone Yumoto station, I would advise that you take a taxi and the most is about 900-1000 yen as it’s a meandering walk through narrow roads.
Sam
Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 9, 2024
Before I thought the hotel has been operated for so many years and the facilities may be old, I was totally wrong, the hotel room was newly refurbished and the room is clean. My family loved to stay there as the location is good and the staff are friendly and helpful. The services are good.
tomomi
Standard Japanese Style -Non smoking
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Little far from train station, but hotel offer free shuttle bus if you request or certain time. From hotel, they offer shuttle bus to go to hakone Yumoto train station. I had problem to book to add children to stay at website. But hotel staffs helped me to fix this issue. We enjoyed staying this hotel.
Michal
Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡
Stayed in Nov 2024
Couples
31 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Fantastic stay and lovely upgraded rooms finally.
Zhang
Standard Japanese Style -Non smoking
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Big room and nice in-house hot spring
Guest User
Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡
Stayed in Oct 2024
Family
4 review
4.0/5
Very Good
Posted on Dec 28, 2024
Room is comfortable and buffet dinner is good.
CJY2023
Upper Floor Japanese Western Style Room - Non-Smoking
Stayed in Nov 2024
Couples
28 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Old but clean, food is excellent
HHL8198
Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡
Stayed in Dec 2023
Family
12 review
4.7/5
Amazing
Posted on Dec 29, 2023
Booked the Suisai room with open air bath for my family of 4. Very spacious and clean room. Liked the open air bath very much, which allowed private onsen usage with outside scenery view. My package included buffet dinner and breakfast. The buffet dinner had plenty of variety, with good quality and taste. Liked the grilled beef steak, tempura, oyster with cheese, Japanese style stew pork, stew beef, nabe etc. The hotel has 2 onsen, the one in the main building has a big indoor pool, whereas the other in a separate building 3 mins away has a well landscaped outdoor onsen. Staff are very courteous and helpful. Feel free to ask and they will help. The hotel is a distance away from Yumoto station. There is a shuttle bus A10 from/to Yumoto station, do check out hotel website for the shuttle bus timing. Overall, I would recommend this hotel to those visiting Hakone.
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Anonymous User
Upper Floor Japanese Western Style Room - Non-Smoking