Hakuba Tokyu Hotel Reviews

Early check in before 2pm. Service is prompt and friendly. We drove and free parking. Plenty of space for parking. A quiet place with ski rental. It’s more convenient to have a car so that you can drive around for food and sightseeing. The onsen has 2 pools, indoor n outdoor. Not very big and usually not crowded. Hotel room is big and we had a balcony facing the snow mountains very cool. Wish the hotel provides some food options like more vending machines. The ski gondola is a few minutes drive away from hotel.

Never ever met such a terrible hotel! Dont go pls! They clean our room at unreasonable time slot - when we just finished breakfast and return to our room to change. We found all our bedsheets and pajamas on the floor, and they asked us to just wait outside of the room for their cleaning. The breakfast time slot was provided by hotel. We asked them to help call and book a restaurant for us, the hotel said because we check out tomorrow, they cannot book it. We visited japan every month and stayed in many cities and regions in japan but this is by far the worst one. No service and disrespectful. I dont understand where the good reviews come from. It must be fake.

Nice location, all the snow resort are within 20mins drive. Liking the onsen most!

Should book a car or else you have to walk 13 min from bus terminal since shuttle bus catered only at specific timing only

Breakfast spread was awesome and we enjoyed our best breakfast during our stay. Room was spacious with seat at the sink that doubled up as dressing table too and beds comfortable for our good night sleep. The front desk was helpful to book our yakiniku dinner. Highly recommend the hotel.

Very good. The room faces the snow-capped mountains. You can see the snow-capped mountains while lying on the bed.

The hardware is Tokyu, but the content is just a lodging facility. The staff are all in training and can't speak Japanese, it's awful. I'll never go there again. The clientele was also awful.

Very satisfactory, very convenient, old hotel that focuses on quality.

The location is on the hill, a bit far. The shuttle bus only has a few time slots, which is inconvenient. But the environment is relatively quiet. There is no sauna in the women's bath but the men's do. There is a free self-inquiry service. Breakfast options are not many, but acceptable. Overall, it feels good.

Very good hotel, although the price is a bit high, and the Chinese New Year is the peak tourist season in Japan. The breakfast is very rich, the hot springs are available indoors and outdoors, and the balcony has a beautiful view. I will consider staying again.

The hotel has a shuttle bus, one hotel, two meals.

The staff was kind. It was French that I wasn't used to at the restaurant, but it was delicious. I used the beauty treatment salon, but it is very good.

Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.

I love this hotel! The customer service was excellent from using the shuttle buses, bringing our luggage to our rooms, making three dinner reservations, forwarding our luggage to Haneda airport and our next hotel, etc. The staff was warm, friendly, and helpful. One female staff person (I forgot her name) was exceptional). I appreciate their hard work and great customer service. The hotel has a separate area on the first floor for your snowboard gear (locked closets) which was very convenient. The shuttle bus was helpful taking us to the bus terminal and other ski resorts. The rooms were clean and comfortable. I would definitely stay here again without hesitation. Thank you for such a pleasant stay.