Arrived later than a normal ride day at 3.30 pm. The site stated that rooms were available from 1.30 pm, so we thought, to our surprise that rooms would be ready. They were not, still being cleaned. I went to my room which was first available and the Cleaner was still inside. This was now close to 4 pm. Others in the group still waiting for rooms after 4. Reception and cleaner were giggling as if this not a concern from what was a thriving business mast visit over 12 months ago. Pitiful servi e, the grassed areas were barren, no life, unlike previous visit. No care it appears now. Then the room. Not an executive room as booked, but an apar**ent with a second room, which was messy, with stuff lying around. Lights did not work, flouro in bathroom flickering, door knobs missing, air con unit damaged, stains on bedding, the list goes on. Owner needs to be made aware of poor service by staff.. Very disappointing