Holiday Inn Hotels in Hamburg

All in all the hotel is quite good, unfortunately some shortcomings put it to average for us. Upon check in, was asked at the reception whether we were Covid vaccinated 2 or 3 times. The certificate itself was barely looked at and no QR code scan was done. During our 3 nights stay, this was correctly done when entering Restaurant for breakfast, so why not at first contact point Reception? Upon entering our room (336), immediately noticed that it was rather cold inside. Normal if a window is open and aircon set at lowest level… Noticed as well that some empty shopping paper bags and some used brochures had most probably been forgotten during cleaning. In fact the bags were rather big and could not be overseen… Worse however were 2 used plastic cups in the bathroom, once again impossible to oversee them! The room itself was quite ok if you do not consider some stains on carpet and chair, however the very small wardrobe is kind of bad joke. ONE small storage compartment for a double room and no other storage possibilities in the room is far from standard! Breakfast on Sunday morning was rather chaotic with a completely full restaurant. Why not attribute time slots in order to avoid such a situation? This is done in some hotels and is rather helpful. On the day of our departure, somebody knocked at our room door at 08.45 am. Quite astonished that it was the cleaning lady who asked at what time we would leave... Had never experienced such acting in any other hotel also considering the check-out time of 11.00 am

I booked this lovely property with miles, but cash rates are typically very reasonable. I enjoyed my stay greatly. The atmosphere felt fresh and new (as if the hotel had been recently constructed), the location is within walking distance to the subway station and Miniatur Wunderland, and the service is very kind and helpful. Thinking back on it, I hope I didn’t sound too entitled when I was asking every two hours if there was a room available for early check-in (I hadn’t slept the night before!). The staff were so patient and accommodating. I loved them. The rooms were everything I needed for a one-night stay, and then some. My request for a courtyard-facing room was granted, and I slept with the utmost bliss. Cleanliness was apparent throughout the room and lobby areas. The space I was given was large, comfy, and workable for someone in an electric wheelchair. I shall leave by mentioning one thing I wasn’t aware of—the holiday of Pentecost is apparently a huge thing in Germany. While this brought awesome advantages like zero traffic and a feeling as if Hamburg was a ghost town I had to myself for a day, it also meant the on-site restaurant was closed (and most other restaurants). Not complaining—just FYI if you’re visiting in early June! Thanks for the best stay I could ever ask for!

We did one night stop on our way from Berlin to Billund, the hotel is far from the city center but that´s not our goal this time so the location was good for us. The room was clean and a note was left on the bedtable saying ”Welcome enjoy your stay” which was nice. Breakfast was crowded ( in elevators you can find rush hours of breakfast ) and the staff barely had control at some point. Breakfast had good variations for all of us. The parking lot was located in the basement and you could walk straight from there into an elevator. All in all, clean hotel with great staff and fine locationif you are not planning on spending alot of time in city center.

Don't book this hotel if you are traveling for business purposes. When I booked the hotel, it said that the breakfast was inclusive and there was a price per night. However, in the receipt, the breakfast was listed separately, and the room price differed from day to day. The hotel refused to revise the receipt and even blocked my email address while I have only politely raised this request!

Was here for three nights this past weekend. The ‘superior’ room was looking very tired indeed, with a fair few carpet stains. The small corner shower had a shower curtain so it keeps touching you as you’re moving about. All of this was kinda forgivable as it was a drinking weekend and I just needed somewhere to rest my head. However, the service was really odd. I’ve stayed at the hotel a few times before and never had an issue but this time there were a couple of new guys who act like doing the very basics of their jobs is an absolute burden to them. It was vaguely comical dealing with adult men who were acting like sulky teenagers. On Sunday night I went to the bar to grab a drink before my friend came down and stood in front of one man (the only one there) who ignored me, reclined and texted on his phone. When I asked if I could get a drink he looked like I’d asked for a kidney. He asked what I wanted and I said a glass of wine before he said no (there was a bottle open about a foot away from him) but that I could choose a small soft drink. I did and he gave it to me unopened and without a bottle opener. Bizarre. The experience at check it was similarly odd.

I stayed there two nights during the weekend of Hamburg's marathon and the stey was very fine. Clean room, very calm hotel (or good insonorisation) good looking decoration. Friendly staff. The location is ideal: close to many shops, easy to reach from the city center/main station and very calm street. I did not have breakfast on site, but it looked very nice for the price (eggs, different breads, pastries, fruits, yoghurt,... it had everything). The only negative thing would be that the room I had was a bit tiny -but perfect for one person. And it had no table, which made working in my room complicated. I would definitely recommend it.