X-Hotel (Hangzhou Wulin Square) Reviews
X-Hotel (Hangzhou Wulin Square)
No. 365 Tiyuchang Road, Hangzhou, ChinaView Hotel Details
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1 night
X-Hotel (Hangzhou Wulin Square) Guest Reviews
3.5/5
129 Reviews
Verified reviewsLocation3.6
Amenities3.3
Service3.7
Cleanliness3.4
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All Reviews(129)
Positive reviews(96)
Reviews with photos/video(22)
Easy to get around(13)
Great value for money(9)
Shower difficult to use(6)
Many dining options(3)
Friendly front desk staff(3)
Close to metro(2)
Convenient for shopping(2)
Would stay again(1)
Negative reviews(33)
Teik Khor
Concept Suite
Stayed in Apr 2023
Business travelers
34 Reviews
Posted on Apr 23, 2023
Renovation is on going and work start from 7 am while people still on bed. And in front of my room like storage😡😡
Bedroom not cleaned and bedsheets didn't changed the second day.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Concept Double Room
Stayed in Jul 2023
Business travelers
5 Reviews
Posted on Jul 20, 2023
Affordable. A little run down. Booked here because it was stated with washing machine, but it was spoiled during the 2 nights of stay.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
MYZ
Comfy Family Room
Stayed in Dec 2023
Family
6 Reviews
Posted on Dec 9, 2023
No comments, never for a family.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in Feb 2023
Business travelers
78 Reviews
Posted on Feb 10, 2023
Near to the best spots in the city, there are a lots of restaurants just around it.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Selected Room (2 beds)
Stayed in Oct 2022
Couples
1 Reviews
Amazing
Posted on Oct 12, 2022
Nice clean hotel. Big spacious room. Fast excellent service. Overall a great experience
Response from Property: Thank you very much
Coach Janine
Guestroom (Double bed) (Special promotion)
Stayed in Jul 2023
Business travelers
34 Reviews
Outstanding
Posted on Aug 28, 2023
Happy to go there again.
Ewan
Guestroom (Double bed) (Special promotion)
Stayed in May 2022
Solo travelers
2 Reviews
Great
Posted on May 27, 2022
Decent budget hotel in a great location and helpful staff. My only gripe is with the carpets, they need a good clean…
Response from Property: Thank you very much. I wish you a happy life and smooth work.We'll replace the carpet with a better one.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in Aug 2021
Solo travelers
25 Reviews
Posted on Sep 9, 2021
Booked this hotel for one night as it was close by the the airport city terminal, which was across the road from hotel, this hotel is not as pretty as the picture, not as clean as one can be, see my pictures.
6/9
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Comfy Family Room
Stayed in Jan 2022
Friends
7 Reviews
Posted on Mar 3, 2022
Room was OK. Lighting was terrible. No hot water in the shower. Location fantastic. Service at the front desk took almost an hour to get us checked in.
Response from Property: Thank you very much for your review, I wish you and your family a happy life!
Mohamed Ali 81
Concept Double Room
Stayed in Aug 2022
Business travelers
12 Reviews
Outstanding
Posted on Aug 20, 2022
Nice hotel and good for save money
Response from Property: Thank you very much. I wish you a happy life and smooth work.
ნაზი ახალბედაშვილი
Guestroom (Double bed) (Special promotion)
Stayed in Jan 2023
Solo travelers
16 Reviews
Posted on Jan 15, 2023
Not bad.
Guest User
Comfy Family Room
Stayed in Sep 2023
Family
3 Reviews
Outstanding
Posted on Sep 5, 2023
The stay is very comfortable and the transportation is convenient, so I have never changed hotels. It takes only ten or twenty minutes to walk to the West Lake. There are shopping malls and squares near the hotel. It is also very convenient to take a walk or shop after dinner
Original TextTranslated by Google
Guest User
Concept Double Room
Stayed in Aug 2023
Family
2 Reviews
Posted on Aug 13, 2023
The hotel lobby is very interesting, unique, and the traffic is relatively convenient. The room is average, the bathroom is not too clean, contact to clean the cobwebs, but this price is very good in the center of Hangzhou!
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for staying in our hotel. We attach great importance to your comments. There may be some small details that our cleaning lady did not notice. We will strengthen the inspection. All colleagues look forward to your visit again , and finally wish you a happy life!
JessyLou
Featured Room (Double bed)
Stayed in Aug 2023
Couples
3 Reviews
Very Good
Posted on Aug 11, 2023
The service attitude at the front desk is very good, and luggage can be stored for free. I stayed for 4 days, and the next door was being renovated for two days in the middle, the smell was very pungent, and I didn't have a good rest. The rest of the infrastructure is fine.
Original TextTranslated by Google
Tuotuodeailvxingya
Concept Double Room
Stayed in Dec 2023
Family
6 Reviews
Great
Posted on Dec 29, 2023
The room is clean, but a bit old. But the boss is very nice. It was quite nice to give us a free room upgrade. There are many places to eat around, very affordable and convenient. Really experience local life.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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