Hangzhou Platinum Hanjue Hotel

Hangzhou Platinum Hanjue Hotel Reviews

Hangzhou Platinum Hanjue Hotel

No.9, Coral Sha East Road, Hangzhou, ChinaView Hotel Details
Hangzhou Platinum Hanjue Hotel
Hangzhou Platinum Hanjue HotelHangzhou Platinum Hanjue HotelHangzhou Platinum Hanjue Hotel
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Hangzhou Platinum Hanjue Hotel Guest Reviews

4.7/5
Amazing
1828 review
Verified reviews
Location4.7
Amenities4.7
Service4.5
Cleanliness4.7
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All Reviews(1828)
Positive reviews(1743)
Reviews with photos/video(364)
Great value for money(200)
Classy environment(182)
Luxurious(167)
Well decorated(102)
Large rooms(72)
Friendly front desk staff(60)
Strange smell in room(43)
Nice bathtub(34)
Negative reviews(85)
Anonymous User
Guestroom (Double bed)G
Stayed in Oct 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 7, 2023
It was an amazing experience staying in this hotel. Although this was my first time booking hotel in china, turned out it was more than what i expected to be. Booked one room range in floor 1-7 (ps. Be careful don’t choose the basement one if you like to have a great view). Definitely will come back! 10/10 谢谢!
Response from Property: Dear guest, Thanks for your staying with us during your journey in Hangzhou,this comment really encourage us to develop our hotel management.We also look forward to having you for more returning.
CotterallDebay
Student Room - Double Occupancy (King bed)
Stayed in Nov 2023
Solo travelers
3 review
3.7/5
Posted on Nov 25, 2023
The room was luxuriously appointed. But what about the 20 yuan "deposit fee"? In China, it is standard practice to pay a deposit when you arrive, normally 500 yuan. The hotel gives this back to you when you leave, minus anything you might have taken from the mini-bar etc. I used to pay this in cash back in the pre-e-money days... It was always repaid in full. Now of course cash is a rarity in China's big cities. At the HZ Platinum Hanjue, I paid a 500 yuan deposit using my WeChat account. When I checked out, they said the money would be credited back to my WeChat account in the afternoon. It was, but not 500, just 480. There is no charge when you transfer money between wechat accounts so I was surprised by this commission. This is a luxurious-looking hotel but it has a cold heart. Try to find something smaller and friendlier with more of a human touch.
Response from Property: Thank you very much for choosing Hangzhou Buckingham Grand Hotel and providing us with timely feedback on your stay experience. For the convenience of guests, a small bar has been equipped in your room, with clear pricing and on-demand charges. We have checked your room bill and found that you used a box of 20 yuan Longjing tea during your stay. The cost of using Longjing tea was deducted from your 500 yuan deposit. If you have any questions about your bill, please contact the hotel switchboard to explain your problem, and we will handle it for you as soon as possible. It is our pride to ensure that you are satisfied during your stay, and it is also our greatest motivation to continuously improve service quality. We sincerely appreciate your trust and support in the hotel and look forward to your next visit. Thank you!
夏默 xiamo
Guestroom (2 beds)J
Stayed in Jan 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jan 19, 2024
Best hotel in this area . Every time i come to Hangzhou i choose . New and so clean
Deguy
Guestroom (2 beds) EF
Stayed in Jan 2024
Solo travelers
26 review
4.7/5
Amazing
Posted on Jan 2, 2024
Beautiful hotel with very spacious rooms. The rooms are very clean and comfortable.
Response from Property: Thanks for your comment. It is a great honour to get your feedback. We will try to do it better to let our customers have great experience. Thank you again and we still look forward to you come to again.
Guest User
Student Room - Double Occupancy (King bed)
Stayed in Oct 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 22, 2023
The hotel is good and nice environment. Also quite and nice location.
Response from Property: Dear Guest,thanks for choosing Hanjue Hotel Hangzhou.We’re glad to see you leaving good comments here and we wish you have a nice trip in Hangzhou.
Guest User
Guestroom (Double bed) EF
Stayed in Dec 2023
Other
1 review
5.0/5
Outstanding
Posted on Dec 24, 2023
nice 。
Response from Property: Thanks for your comment. We will keeping trying to do it better. We are still looking for forward to you and your friends selects to our hotel. Thanks again. Have a nice day!
Milin
Guestroom - River-View (2 beds)E
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 12, 2024
The Platinum Hanjue Hotel is the first choice for travel and business accommodation in the Yangtze River Delta and the Pearl River Delta. It is absolutely luxurious, especially the one in Hangzhou. I heard from locals that it has only been open for two months. The internal facilities are indeed luxurious, and the accommodation services are very high-quality. There are three banquet halls in the hotel. Apart from other things, there is a 24-hour restaurant, which is absolutely great. No matter when you go, there are meals, and you can also order meals in the room and someone will deliver them to you. The river view room is absolutely worth it, and you can see the Qiantang River directly from the window.
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Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Arongrong
Guestroom (Double bed) EF
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 12, 2024
I came to Songcheng with my girlfriend. I saw that this hotel had a high rating on Ctrip. The experience did not disappoint me. The hotel is very high-end and the service attitude is also very good. It was a very good travel experience. I will stay in this hotel next time I go to Hangzhou.
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Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Beimo。
Guestroom (2 beds)F
Stayed in May 2024
Booked for others
6 review
5.0/5
Outstanding
Posted on May 6, 2024
The location is not bad, very close to the Jiuxi scenic spot, and only seven or eight kilometers away from the West Lake. Songcheng is within walking distance and close to the Qiantang River. The Intangible Cultural Museum, Hangzhou Museum, Art Museum, and Library are only 1.7 kilometers away. Choose this hotel. It is really a five-star brand at a three-star price. The hotel is super big, the room is super big, the double bed is 1.5m, super big, really there are several super to describe it. The food is also very cheap. Nezha Naohai Hotpot can also go in and eat buffet, which I didn't expect, it's too cheap. The hotel also prepares a charger for you. Anyway, I think this is one of the very good hotels I have stayed in. I like the super big bathtub. I like it very much, I like it very much, and I will go again next time.
Original TextTranslated by Google
Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Anonymous User
Guestroom (Double bed) EF
Stayed in Apr 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on May 6, 2024
As soon as we got in the car, the driver said that this hotel was really grand. When we saw the hotel, it was just as the driver said. The hotel lobby design was very grand, the room facilities were complete, the sanitary conditions were good, and the service was also very good. The key is that the price-performance ratio is super high.
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Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Yanduhantanshui
Guestroom - River-View (2 beds)
Stayed in Apr 2024
Couples
16 review
5.0/5
Outstanding
Posted on May 3, 2024
This hotel should have been designed before construction. The door of the room is in the patio. The entire patio has a large ventilation device, which has the advantage of reducing noise and pollution sources, and is also convenient for hotel management and cleaning. There is a large bathtub in the room, so it is not crowded even if two people take a bath together. The overall design is exquisite and magnificent. I am a light sleeper, but this hotel is really a pleasant surprise. When I close the window, I can't hear the sound outside the window. Please see the last picture, which is what I recommend the most. There is a separation door designed between the closet bathroom and the bedroom, so even if there are noisy people passing by outside my door, it can't affect my sleep. In addition, I forgot one thing my wife told me, that is, what is the price of your store's bedding? Or recommend a place to buy it, she likes it very much.
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Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Danding
Guestroom (2 beds) ED
Stayed in Apr 2024
Friends
33 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Environment: The hardware environment is pretty good. The place is a bit remote, 2-30 minutes away from the center of Hangzhou. The service is quite considerate, but it feels like there are too many things charged.
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Guest User
Guestroom (2 beds) EF
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Facilities: Very new, comprehensive, high-end. This price is beyond my expectation. I will choose this hotel next time I come to Hangzhou! ! Hygiene: The main colors are white and orange. The overall hygiene is good. The room is large and it feels very difficult to clean 😂😂 Environment: A hotel that can be described as high-end. I saw many hotels on this temporary trip and they all had holiday price increases. None of the beds, environment, prices, and space can compare to this hotel! My family likes the hotel we stayed in this time very much. The bedding is very comfortable! I sincerely recommend everyone to stay here
Original TextTranslated by Google
Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Yameilaoshi
Guestroom (Double bed) EF
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel environment is very good, the rooms are high-end and classy, ​​and there is also a huge double-breasted bath. It is good. I will stay at Buckingham Palace again if I have the chance. Facilities: Complete supporting facilities
Original TextTranslated by Google
Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Chuxinwa
Guestroom (Double bed) EF
Stayed in Mar 2024
Solo travelers
14 review
2.7/5
Posted on Mar 17, 2024
If you go out to renew your room at 7 o'clock in the morning, ask the waiter to help clean up. The room was still in a mess when I arrived at 1:00 noon. I made three phone calls and they said they would be there soon. After climbing the mountain, I was waiting to take a shower and rest. Now it is 3:30 and there is no phone or service.
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Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Platinum Hanjue and leaving us a review! From your review, we are very sorry that this stay did not bring you a perfect stay experience, and we sincerely apologize. We will report this problem to the person in charge of the floor, and based on your feedback, we will further understand the situation, strengthen our business capabilities, improve service quality, and avoid such problems. If you have any questions about services and hardware during your stay at the hotel again, you can contact the hotel lobby assistant manager [or call the housekeeping center from within], and we will handle it for you as soon as possible. welcome next time