Holiday Inn Express Hangzhou Qianjiang Century City Reviews

The hotel location is quite convenient, it's just a 6-10mins walking distance to the nearest metro station (subway), 16-20mins driving distance to Xiaoshan airport. There are restaurants, convenience stores, supermarket, and pharmacies within walking distance. It contains complete facilities with a restaurant for breakfast, a self-serve laundry, and a fitness room. The double room is spacious, clean and hygienic, with all the necessary items in the room like a hair dryer, a kettle, a fridge, cups, free mineral waters and coffee. The staffs at the front desk are nice, friendly and helpful, very good in service. The only problem is that on the last day of my stay, there was a sudden problem with the light in the room. It would automatically go out every 10 mins+, and it would go out completely until the room is completely dark. I would either turn it on manually or call Xiaodu to turn on the light. But this is not only inconvenient but also scary, especially when I'm in the bathroom and suddenly the light went totally off. At first I thought I would check out in a few hours and just bear with it, but then it was too terrifying so I asked the front desk to change my room. Later on, I was told that the entire 9th and 10th floors had this problem and the rooms on these 2 floors were not rented out. (Does that mean I was the only one "communicating" with the light in the room at the end of the corridor on the 10th floor alone that night? Why didn't you tell me earlier!) Hopefully, it's fixed before renting out the room again, and please make some arrangements for your customers if the similar issue happens again, especially I reported the issue in the afternoon and your engineer came and inspected the problem, you should have known that the issue couldn't be fixed, you can't imagine how scary it was. Anyway, the staffs were still acting quite fast when I finally changed my mind to request to change the room, a guy came and moved my luggage to the 8th floor as per my request. 酒店位置便利，步行6-10分钟可到最近的地铁站，16-20分钟车程可到萧山机场。 小吃店、餐馆、便利店、超市和药店都是在步行距离内。 酒店设施齐全，设有餐厅（只提供早餐）、自助洗衣房和健身房。 我住的双人房舒适宽敞、干净卫生，房间内所有必需品一应俱全，如吹风机、电水壶、冰箱、杯子，还有免费矿泉水和咖啡。 前台的小哥哥和小姐姐们都很亲切友善，服务态度很好。 美中不足的是，在我入住的最后一天，房间的灯突然出了问题，每隔10几分钟就会自动熄灭一次，而且是整个熄灭导致房内漆黑一片。我要嘛就手动打开，或是呼叫小度把灯打开。但这样不仅不方便而且也很可怕，尤其是我在卫生间的时候，突然之间就伸手不见五指。我原本想说还有几个小时就退房就忍一忍，但后来实在可怕还是让前台给我换了房。后来才知道原来9楼10楼都有这样的问题，已经不外租了。（那就是说当晚只有我一个人在10楼？还是在走廊尾部的房间里独自跟灯光在“沟通”？怎么不提早说啊！真把我吓得够呛……）希望问题解决之后才把房间租出去。而且以后如果有类似的事情发生请立即为你们的房客作出安排，尤其我下午已经提出问题，工程师师傅下午就来修理你们就已经知道修不好的情况下，你们无法想象当时的情况有多可怕。不过还好当我改变主意要换房的时候，前台还是行动蛮快的，也按我的要求帮我把行李搬运下8楼。

New, everything runs very well, has a spacious room, and is modern and minimalist design.

The front desk service is warm and thoughtful. The room is very satisfactory. The room is clean and tidy. There is free coffee in the lobby. It is very convenient to travel. Free parking.

Very good. The front desk is very nice. The decoration is new. The room is clean and tidy. One thing is particularly good. There is a storage box on the cabinet at the elevator entrance. The storage box contains sanitary napkins and disposable face washcloths. It is a very considerate hotel! Must like.

Booked here to watch Zhou Shen's concert. Clean and sanitary. Breakfast was also good. It was very convenient to take the subway back to the hotel

The location is OK. For watching the concert. The breakfast is…………………………………the best breakfast among all the hotels I have stayed in……… ...

The location is very good, and parking is convenient. The front desk service is attentive and thoughtful, the room is clean and tidy, and the breakfast is rich. The first choice hotel for my next visit to Hangzhou

I give two room cards a thumbs up. It's very comfortable to return to the room in the summer. The room type is also very good, clean and tidy. It's very comfortable to live in. The standard room is very suitable for business trips. There are many good restaurants downstairs.

The hotel front desk service is warm and thoughtful. The overall environment is warm and quiet. The room is clean and tidy. It is close to the subway entrance and has convenient transportation. I will choose it next time

The location of the hotel is very good, just next to the subway station and less than five minutes' walk. The hotel also helped me upgrade the room type. The service was friendly and the breakfast was very rich. I couldn't get enough of it. It was well worth the effort.

The hotel is located at the intersection, which is very convenient. The front desk service is also very good. It is clean and hygienic. The room is very comfortable to live in. The breakfast is also nice. I am satisfied

The service is very good, the breakfast is also good, and the parking is very convenient. Parking is free at the door.

Service: The receptionist is friendly and enthusiastic, and answers questions patiently and thoughtfully. Facilities: The room is spacious and bright, and the decoration is luxurious and exquisite, giving people a feeling of being at home, which is great! Environment: The public areas of the hotel are clean and tidy

Summary written at the beginning: As a well-known chain hotel, the service ability is very poor! Those who watch concerts (several concerts in a row) should avoid it, you may not be able to check in when the concert starts! 1. As the first recommended chain hotel near Da Lianhua, it should be very experienced. It is understandable that Jay Chou’s concerts are full and the service is busy, but is it unreasonable that there is no room at 4:30 in the afternoon? What’s more, it is clearly written on the software that [a room has been reserved for you]! When asked when to check in, I don’t know, and I am evasive and hesitant about everything I ask, just let you wait, and say that they are "urgently checking the room and cleaning". I asked where the manager was, wanted an explanation, and wanted to know when I could check in. The answer I got was that the manager went to check the room (there were three people standing at the front desk at this time. As an employee, they would not answer our questions directly, nor would they give any effective explanation. Instead of checking the room, the manager went to check the room. Is this the service of a well-known hotel chain? I asked dozens of times and repeatedly questioned them before they confessed that such a large hotel chain only had four cleaners!!! I checked out late after watching the concert the day before, and there was no time to clean. Back to the beginning, knowing that the room was full and in great demand, they still expected four cleaners to clean and prepare the room. What a capitalist! 2. The shower door was obviously installed upside down, making it inconvenient to enter and exit 3. I don’t know if it was an emergency prepared room, and the cleaning was not so thorough or something, the quilt and pillow had a smell, which deducted a lot of points! 4. The "method" I finally used to check in: move a chair and wait in line at the front desk, don't sit in the lounge area next to it, just wait at the front desk, you are the first in line, and then keep asking/asking! 5. No words/actions of apology, the customer obviously did nothing wrong, it was purely the hotel's inaction, but he didn't get any explanation or apology!