Guest User
June 25, 2024
It is a state guesthouse, with first-class environment and service. It is very friendly to those who travel with the elderly. Every staff member is very polite. Special thanks to Miss Emily at the front desk. I traveled with my parents, and my mother was in a wheelchair. It happened to be the rainy season in Hangzhou, and the temperature dropped. The clothes were easily wet and never dried. The lady helped me get the drying service. The staff in the laundry room were very serious. I was worried that it would be too much of a burden for them. Under the premise that I repeatedly expressed that I only needed to dry and did not need to iron, the staff in the laundry room still took the trouble to not only help us dry but also ironed, helping us solve the big problem. It was very heartwarming. Manager Xia of the concierge department and a driver (sorry, I forgot to ask your name, it was the driver who had a college entrance examination candidate at home this year) were also very good. Seeing that my mother was inconvenient to move, they sent us back and forth, which was very warm and attentive. During my stay at the hotel, I would take the initiative to say hello and offer help when I met the staff on the road. When I checked out, I met Xiao Yang, who was efficient and gave me a commemorative pen. By the way, a lady gave me a small set of L'Occitane, which was a surprise. The only regret is that I didn't take part in the guided tour at 4 o'clock. I hope there will be two opportunities a day. You know, for the elderly, sometimes missing out is a lifetime. I experienced travel photography. Teacher Asen was very patient and helped guide the little girl to take pictures, leaving a good memory for the trip.
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