Liz Hotel (Hangzhou Xihu Wulin Plaza)

酒店周圍環境不錯，購物中心去哪都方便，酒店自帶下午茶午餐夜宵整體挺不錯的，酒店服務特別好，蓉蓉小姐姐提前打電話安排好房間，入住發送用餐時間，房間衞生乾淨整潔設施智能，距離那邊都特別方便，推薦入住

交通便捷！

房間裏面有智能馬桶，功能很多，超喜歡，還帶坐墊加熱，設施設備配套全，服務超貼心，入住後小馮管家添加微信提供服務，入住之前有打電話幫忙安排房間，到店之後房間有問題及時幫我調整房間，提供的服務熱情，以後有機會會再來

還ok，市中心。

去杭州一直選擇住這

The service was very good. I didn't buy breakfast at first, but the lady at the front desk took the initiative to add breakfast. The quality of the breakfast was also good. The afternoon tea and late-night bowl of noodles were not that interesting. Cleanliness in the house is a problem. First of all, it is written as a non-smoking room, but there is a smell of smoke in the house and the ash on the floor has not been cleaned... The unlimited purified water is also great. There is something like a small refrigerator in the room, but it is not cooling. We thought it was broken, so we called the guest room. But the guest room sent an uncle to come and take a look and said that this was not a refrigerator but a fresh box. I asked him what about you? What should I put in this fresh-keeping box? It’s so hot inside that I can’t even answer it😅 Another problem is that there are too few and too small elevators. One of the three elevators was broken on the second day of my stay. I had to wait for five or six minutes to arrive and still couldn’t get in. All the taxis I called were waiting downstairs, so I could only rush. The location is really good. It's right next to Wulin Square. You can watch the fountain show as soon as you go out. It's very convenient to go anywhere. If they could pay more attention to hygiene and cleaning, the rating would be higher. Overall it's ok, not bad

Overall, I had a good stay at the hotel. The customer service manager Xinyi was very enthusiastic. She helped upgrade the room for free and took the initiative to add WeChat. You can contact her if you have any needs during your stay. The hotel is hygienic and clean, but there are a few suggestions that need to be made. First: There is a fee for the TV in the hotel room, and you cannot cast the screen. This is very unfriendly. You can only watch live broadcasts. Secondly: I suggest that the waiter who clears the plates at breakfast can increase the number of people. Many empty seats have been eaten, but no one has come to take charge. There is only one waiter. No matter how busy it is, we just put it aside ourselves, which affects the image of the hotel a bit, but otherwise we are quite satisfied.

The hotel is a 20-minute walk from the West Lake. There are Intime and National University nearby. You don’t have to worry about eating or shopping. The transportation is also convenient. The location is very good. The service attitude is enthusiastic. The customer service Xiao Feng has a good attitude. After checking in, he sent a text message to explain the hotel’s services. , the room facilities are well-equipped, the environment is very good, and the meals provided on the eighth floor are sumptuous. I will come again in the future😊

The hotel has a good location and is convenient for travel. The room has complete toiletries and a lot of daily necessities are provided free of charge in the lobby. It is super considerate. The butler Xiao Feng is enthusiastic and helpful. He added WeChat during the stay to facilitate the provision of services. The service attitude is good. I will come back in the future.