Fly Zoo Hotel

Fly Zoo Hotel Reviews

Fly Zoo Hotel

Building 8, letao City, No. 969, Wenyi West Road, Hangzhou, ChinaView Hotel Details
Fly Zoo Hotel
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1 night

Fly Zoo Hotel Guest Reviews

4.8/5
Excellent
863 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(863)
Positive reviews(849)
Reviews with photos/video(242)
Delicious breakfast(67)
Perfect for kids(64)
Near shopping area(23)
Friendly front desk staff(20)
Well designed(17)
Tasty restaurant(16)
Delicious buffet(16)
Convenient for shopping(12)
Negative reviews(14)
Guest User
Superior Room
Stayed in Mei 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on 24 Mei 2024
Very futuristic! Very futuristic! Very futuristic! Very futuristic!
Response from Property: Thank you for choosing to stay at FZB Hotel and for your affirmation of us. FZB Hotel is the first future hotel under Alibaba. With intelligent experience, it brings guests a more comfortable and convenient stay. On the way to the hotel, you can check in by scanning your face through the Alipay applet. After arriving at the hotel, scan your face directly to take the elevator to the room and scan your face to open the door. Tmall Genie Voice Butler can voice control the curtains, lights, air conditioners, and TVs in the room. The cute robot will deliver the items to your door~ Every employee of FZB Hotel is dedicated to serving you. I wish you a happy life and look forward to your next stay.
Guest User
Executive Queen Room
Stayed in Nov 2023
Business travelers
6 review
3.5/5
Posted on 9 Nov 2023
No coffee or tea cups No teaspoons There are 4 packets of sugar, but there is are no coffee and creamer, we had to use our own coffee No box of facial tissue in the bathroom The room is very clean, towels are clean The sofa and throw pillows are perfect. Beddings are clean as well Bathroom amenities are complete except for the facial tissue, however, there is no enough hair Conditioner It looks like there was no room inspection done before it was made available for Occupancy
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Room
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on 5 Nov 2023
Great experience stay in flyzoo, very big & comfortable bed , with voice commanding feature on electrical , TV , music ,lighting , curtains. Keyless entry by recognition of face as key.
AlexV123
Superior Room
Stayed in Jan 2024
Couples
10 review
4.7/5
Amazing
Posted on 29 Jan 2024
Had a fantastic stay at this futuristic hotel. All the technological quirks are fun to use and the staff is also very friendly. Location is a bit far from the center, however, there are still many shops and restaurants in the area close to the hotel. Overall had a great stay at FlyZoo Hotel.
Response from Property: Thank you for choosing to stay at the Fyzoo Hotel. We attach great importance to your valuable opinions. Feizhu Buthirst Hotel is the first future hotel under Alibaba. With intelligent experience, it brings guests more comfortable and convenient stay experience. Your feedback and suggestions will help us continue to optimize the guest experience, and we will continue to work to improve our services and facilities to ensure that every guest has a wonderful stay. Every employee in Feimbu is eager to serve youwholeheartedly. I wish you a happy life and look forward to your next stay.
Anonymous User
Superior Room
Stayed in Nov 2023
Business travelers
2 review
3.5/5
Posted on 6 Jan 2024
Good to stay here
Guest User
Superior Room
Stayed in Mei 2024
Family
6 review
4.7/5
Amazing
Posted on 7 Jun 2024
Good experience with high tech hotel, enjoy the stay
Guest User
Superior Room
Stayed in Dis 2023
Business travelers
2 review
4.0/5
Very Good
Posted on 10 Dis 2023
Smart hotel and good experience
Shuyu
Superior Room
Stayed in Dis 2023
Friends
2 review
5.0/5
Outstanding
Posted on 21 Dis 2023
Good hotel service and clean
Guest User
Hollywood Deluxe King Room
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on 7 Apr 2024
nice dine
Paul Allen
Superior Room
Stayed in Ogo 2021
Business travelers
25 review
2.7/5
Posted on 30 Ogo 2021
i was disappointed in my stay here. The hotel had gotten a lot of exposure when it opened but it hasn't been maintained well at all. The concept of the robots is a complete gimmick and not worth the extra money. The food was undercooked and made me sick, the rooms were dirty and small, the carpets need to be restretched. The biggest disappointment was gym.. it was pathetically small and not nearly what was is advertised (the yoga room is a meeting room). this actually made me very upset. if you're doing business at the Alibaba campus, it might be worth a look but other than that it feels like you're staying in a dirty, white-walled hospital, not a hotel. I did a video review of this property which you can watch hrere. https://youtu.be/gIAC2qhDP1Q
Response from Property: Dear guest, thank you for choosing to stay in Fly Zoo Hotel. We attach great importance to your valuable opinions. Fly Zoo hotel is the first future hotel under Alibaba. It brings guests a more comfortable and convenient stay with intelligent experience. Your feedback and suggestions will help us continuously optimize the guest experience. We will continue to improve services and facilities. Wish you a happy life and sincerely look forward to your stay again.
Alice Yih An
Superior Room
Stayed in Jan 2021
Business travelers
6 review
3.5/5
Posted on 12 Jul 2021
Convenient if you want to be close to Alibaba, but the robots are overhyped
Response from Property: Thank you for choosing FlyZoo Hotel, we value your constructive advice.FlyZoo Hotel is the first future hotel under Alibaba Group. With amazing intelligent service, FlyZoo Hotel brings guests a more comfortable and convenient stay experience.Your feedback will help us to optimize our services and facilities continuously , which will ensure all the guests will enjoy a wonderful stay experience. Every staff at Flyzoo Hotel is at your service. Wish you a happy life and look forward to your next stay.
Guest User
Superior Room
Stayed in Jun 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 2 Jul 2024
Self-check-in is fast and convenient. The robot leads you directly to the elevator. You can take the elevator and enter the room by face recognition. It is very convenient. The room has been upgraded. The space is very large and the bed is also very large. It is completely suitable for a family of three traveling. The bathroom is separated into dry and wet areas. It is generally recommended.
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Guest User
Hollywood Deluxe Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on 29 Jun 2024
The room service at the Feizhubuge Hotel in Hangzhou is very good. The robots are very cute and each room is very smart. Children especially like it. It is worth visiting.
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Mingming_TOKYO
Hollywood Deluxe Twin Room
Stayed in Mei 2024
Friends
18 review
4.5/5
Great
Posted on 9 Mei 2024
It may have been state-of-the-art when it first opened in 2018, but it's now normal in 2024. The voice recognition for the robot, opening and closing the curtains, music, etc. is the same as Siri and Google Assistant, but it only responds in Chinese, so it's not so good for foreigners. The facial recognition room key is good, but it's just unusual. The breakfast buffet served local dishes and was very good at 68 RMB.
Original TextTranslated by Google
6/16
Response from Property: Thank you for choosing to stay at Feizhu Hotel and for your recognition of us. Feizhu Hotel is the first future hotel under Alibaba. It uses intelligent experience to bring guests a more comfortable and convenient stay. On the way to the hotel, you can check in by scanning your face through the Alipay applet. After arriving at the hotel, just scan your face and take the elevator to your room, scan your face and open the door. The Tmall Genie Voice Butler can control the curtains, lights, air conditioners, and TVs in your room with your voice. The cute robot will deliver items to your door. Every employee at Feizhubuqie is dedicated to serving you and I wish you a happy life. , and look forward to your next stay.
Guest User
Superior Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on 10 Jun 2024
I booked a superior king-size bed room. The hotel upgraded it to a deluxe king-size bed room for free because I brought two children with me. The staff in the lobby were very friendly and enthusiastic. The children were particularly interested in the robot. They didn't want to go out for dinner just to let the robot deliver meals. The experience was great!
Original TextTranslated by Google