Crown Plaza

Crown Plaza Reviews

Crown Plaza

88 Tiancheng Road (Tiancheng Lu), Shangcheng District, Hangzhou, Zhejiang, 310020, ChinaView Hotel Details
Crown Plaza
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Crown Plaza Guest Reviews

3.6/5
116 review
Verified reviews
Location3.7
Amenities3.5
Service3.7
Cleanliness3.6
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All reviews(116)
Positive reviews(85)
Reviews with photos/video(9)
Awesome stay(20)
Friendly owner(13)
Easy to get around(12)
Convenient location(11)
Great value for money(10)
Toiletries were average(7)
Close to train station(4)
Many dining options(3)
Negative reviews(31)
Anonymous User
Superior Twin Room
Stayed in Apr 2023
Solo travelers
79 review
1.7/5
Posted on May 7, 2023
1. i stayed in a room where it is connected with the other room and you can hear everything. i was disturbed and didnt enjoy my stay. 2. the hotel is so old but its ok for me. 3. the hotel looks dirty. 4. so dusty so i got a pimple during my stay. 5. i also got insect bites. 6. i dont recomment it unless you have no more options
Response from Property: Dear guests: Hello, thank you for choosing Crown Hotel. I'm sorry to make your stay unhappy. Although we are an old hotel, in order to provide guests with a better and more comfortable check-in experience, we basically have different degrees of decoration every year, and the supplies in the room will be replaced in time (such as bedding, towels, furniture, etc.) to ensure the check-in quality of guests. The hygiene of the hotel is up to the standard. One guest and one change have been disinfected. Please rest assured to stay. If you feel that there are any areas where hygiene does not meet your requirements, you can contact the housekeeping center and we will solve them for you as soon as possible.Sincerely look forward to your coming again and wish you a happy life!
MOHAMMAD ALZATIMEH
Superior Twin Room
Stayed in Oct 2022
Business travelers
22 review
3.2/5
Posted on Nov 10, 2022
It’s normally nothing special, good place for cheap price 👍
Response from Property: Dear guests, thank you for staying in the Crown Hotel. The hotel is located in the East Railway Station, and the transportation is very convenient. It is about 300 meters away from Metro Line 1. It only takes about 10 minutes to get to the city center. There are shopping malls, supermarkets and banks around it, which are very convenient for shopping, leisure sightseeing and business trips. Compared with the surrounding hotels, our hotel is more affordable and cost-effective. In the future, we will continue to make efforts to improve, so that you have a more comfortable living environment. Thank you again for your stay and look forward to your next visit!
David0130
Superior Queen Room
Stayed in Feb 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 25, 2023
Close to Hangzhou East Railway Station, the traffic is more convenient. Since I missed the high-speed train that day, I booked a hotel near the East Railway Station on Ctrip. After screening, I booked the Crown Hotel. An older hotel, but the environment, sanitation, and service are quite orthodox. There is indeed no wrong choice.
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Response from Property: Dear guest, thank you for staying in Crown Hotel and giving five-star praise. I am very glad to see that you are satisfied with the cost-effective stay experience and high-quality service provided by the hotel. Your recognition is our driving force. We look forward to meeting you again in the near future and providing you with better service! I wish you and your family happiness and good health!
Guest User
Superior Queen Room
Stayed in Jan 2023
Couples
10 review
1.0/5
Posted on Jan 29, 2023
It's really bad, the toothbrush costs a few cents, and the things are sold for 2 yuan each. I don't want to move the place and stay for another day without changing anything. I just clean it up
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Response from Property: Dear guests: Hello, thank you for choosing Crown Hotel. In response to the promotion of environmental protection, create a green city. The Standing Committee of the Provincial People's Congress clearly stipulates that from May 1, 2021, all hotels and guesthouses are not allowed to provide disposable items. They are provided on the table in the hotel room. If necessary, you can scan the code to buy it yourself (or bring your own). You can understand and cooperate, and we are sorry for the inconvenience caused to you. Secondly, please understand if the service is not thoughtful. The hotel will inform the relevant departments to strengthen management and training, improve the overall service quality of the hotel, and bring a better check-in experience to guests. welcome next time!
Dongxiansheng~~~
Deluxe Queen Room
Stayed in May 2023
Business travelers
84 review
4.0/5
Very Good
Posted on May 14, 2023
An old hotel in Hangzhou, the location is excellent, just a few steps away from the high-speed rail station. However, due to the age, it is time for the hotel to be refurbished. This is the reason why I didn't give 5 points. make persistent efforts.
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Anonymous User
Deluxe Queen Room
Stayed in Apr 2023
Other
7 review
5.0/5
Outstanding
Posted on May 2, 2023
The room is old, the environment is OK, the location is good, very close to Hangzhou East Railway Station. The price/performance ratio is very high. After all, it should be the cheapest four-star nearby
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Yujunping
Executive Queen Room
Stayed in Apr 2023
Business travelers
11 review
1.0/5
Posted on Apr 22, 2023
The room has a strong smell of smoke. The waiter said it is a non-smoking room. The breakfast is very simple. Friends, don't go there next time
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Response from Property: Dear guest, thank you for staying at the Crown Hotel, we are sorry for your unpleasant stay. We immediately ventilated the corresponding room smell. We are very sorry to bring you a bad check-in experience. The hotel decided to suspend the sale of this room and ventilate it again, in order to ensure the check-in experience of more guests until it is completely Only when there is no peculiar smell can it be opened for sale. Apologies again for the inconvenience caused. In addition, during your stay, if you have any questions, please contact us at any time, and we will solve them for you as soon as possible. Looking forward to your visit again, I wish you a happy life!
Guest User
Superior Twin Room
Stayed in Apr 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 17, 2023
It is close to the train station, there is a gym, the room is wide, and there is no hand shower in the shower.
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Response from Property: Dear guest, thank you for staying in the Crown Hotel and giving a good review, and also thank you for your support and affirmation. Your encouragement is our greatest motivation. We will work harder to provide a more comfortable living environment for each guest , we sincerely look forward to your coming again, and wish you good health and happiness every day!
Anonymous User
Deluxe Queen Room
Stayed in Apr 2023
Family
4 review
5.0/5
Outstanding
Posted on Apr 6, 2023
The location of the hotel is 15-20 minutes walk from the East Railway Station. The hotel is an old hotel with old decoration, but the appearance is grand and the rooms are large. Overall, it is very cost-effective.
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Response from Property: Dear guest, thank you for staying in the Crown Hotel and giving a good review, and also thank you for your support and affirmation. Your encouragement is our greatest motivation. We will work harder to provide a more comfortable living environment for each guest , we sincerely look forward to your coming again, and wish you good health and happiness every day!
laiaikk
Superior Queen Room
Stayed in Mar 2023
Business travelers
76 review
5.0/5
Outstanding
Posted on Apr 6, 2023
The transportation is convenient, there is almost everything around, the room is clean and tidy, the facilities are complete, and the room is also very large, a very good accommodation experience!
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Response from Property: Dear guest, thank you for staying at the Crown Hotel. We are very happy to receive your full marks. Your recognition and encouragement are the motivation for each of our employees to work hard. Hope to see you again soon, I wish you a smooth journey and a happy life!
Heminquan
Deluxe Queen Room
Stayed in Mar 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 4, 2023
The hotel is better, the breakfast is richer, I will definitely come back next time! Convenient transportation, large parking lot, convenient parking!
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Guest User
Deluxe Queen Room
Stayed in Feb 2023
Family
1 review
5.0/5
Outstanding
Posted on Feb 22, 2023
High cost performance, good service attitude, very close to the train station and subway station, good location.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying in the Crown Hotel and giving a good review, and also thank you for your support and affirmation. Your encouragement is our greatest motivation. We will work harder to provide a more comfortable living environment for each guest , we sincerely look forward to your coming again, and wish you good health and happiness every day!
Anonymous User
Superior Queen Room
Stayed in Feb 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 21, 2023
The location is good, near Lidong Railway Station, the subway is also very convenient, the attitude of the waiters is also very good, the price is good, I will choose it next time
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Response from Property: Dear guest, thank you for staying in Crown Hotel and giving five-star praise. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. We hope to meet you again in the near future. I wish you a smooth journey and a happy life!
Anonymous User
Deluxe Queen Room
Stayed in Feb 2023
Business travelers
2 review
1.0/5
Posted on Feb 12, 2023
The hotel was many years ago, the sound insulation was not good, the room was small, please bring your own toothpaste and toothbrush, you have to scan the QR code to pay, the screen windows are all yellow. The bathroom is very poor, and the exhaust fan is whistling.
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Response from Property: Dear guests: Hello, thank you for choosing Crown Hotel. In response to the promotion of environmental protection, create a green city. The Standing Committee of the Provincial People's Congress clearly stipulates that from May 1, 2021, all hotels and guesthouses are not allowed to provide disposable items. They are provided on the table in the hotel room. If necessary, you can scan the code to buy it yourself (or bring your own). You can understand and cooperate, and we are sorry for the inconvenience caused to you. If you encounter any problems during your stay, you can contact the room service center at any time. The hotel is on duty 24 hours a day, and we will solve it for you as soon as possible. The sanitation of the hotel is in line with hotel standards. Every guest and every change has been disinfected. If you feel that there is something that does not meet your requirements, you can call the front desk, and the hotel will contact the waiter to handle it for you. Looking forward to your visit again, I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jul 2022
Business travelers
1 review
2.2/5
Posted on Aug 3, 2022
To be honest, I read a lot of bad reviews on the Internet before staying here. When I checked in, the experience was really so-so. After checking in, there was a smell of rotten wood in the room, and there was no tissue in the tissue box! My room seems to be a second bedroom of the suite, and there is a door to the next door! Is it the case that the booking on Ctrip is treated like this? I really won't stay here for the second time!
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Response from Property: Dear guest, thank you for staying at the Crown Hotel Hangzhou. I am sorry that your stay did not meet your expectations. Regardless of whether you are a door-to-door individual visitor or an online reservation, you are all guests of the hotel, and we will treat you in the same way, so please rest assured. Secondly, the room you mentioned has a smell. The guests staying recently are basically full. The weather is hot in summer. All the guests staying in the room close the windows and turn on the air conditioner, which leads to poor ventilation. We will also ventilate frequently when there are no guests to ensure that everyone Guests stay at ease. You said that there is no tissue in the tissue box, it is because our work is not in place, I am sorry to cause you trouble. If you encounter any problems during your stay, you can call the front desk. The hotel is on duty 24 hours a day, and we will help you solve the problem as soon as possible. Looking forward to meeting you again, I wish you a pleasant journey!