Atour Hotel, Wanke College Road, Huanglong, Hangzhou

Atour Hotel, Wanke College Road, Huanglong, Hangzhou Reviews

Atour Hotel, Wanke College Road, Huanglong, Hangzhou

5-8 / F, building 1, No.50 Xueyuan Road, Xihu District, Hangzhou City, Zhejiang Province, Hangzhou, ChinaView Hotel Details
Atour Hotel, Wanke College Road, Huanglong, Hangzhou
Atour Hotel, Wanke College Road, Huanglong, HangzhouAtour Hotel, Wanke College Road, Huanglong, HangzhouAtour Hotel, Wanke College Road, Huanglong, Hangzhou
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Atour Hotel, Wanke College Road, Huanglong, Hangzhou Guest Reviews

4.8/5
Excellent
1675 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All Reviews(1675)
Positive reviews(1649)
Reviews with photos/video(91)
Delicious breakfast(145)
Classy environment(137)
Friendly front desk staff(123)
Quiet & comfortable(69)
Convenient parking(40)
Perfect for business trips(30)
Nice toiletries(23)
Close to metro(16)
Negative reviews(26)
Superior Double Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 26, 2024
Excellent stay. Convenient, clean, and friendly place.
Response from Property: Hello distinguished guests: the basic concept of hotel service, think about what the guests think, empathize with their own considerations, and have this mentality to warm up with every guest, how can you not get recognition and encouragement ^_^ Thank you very much
Guest User
Superior Double Room
Stayed in May 2024
Booked for others
15 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The hotel booked by the reception leader is quiet in a bustling city, right next to the Yuquan Campus of Zhejiang University, very convenient and in the center of Hangzhou. The quality of Atour is as good as always, and it has five-star praise!
Original TextTranslated by Google
Response from Property: Dear guests, hello: Duoer's basic concept of hotel service is to think about what the guests think and put themselves in their shoes. With this mentality, we are committed to warming every guest, so we will surely be recognized and encouraged. ^_^ Thank you very much for your comment. If you are satisfied next time, I hope you will give Duoer a five-star praise!
Guest User
Jimu Twin Room
Stayed in May 2024
Family
25 review
5.0/5
Outstanding
Posted on May 11, 2024
Very good experience, upgraded to a parent-child room, large space, powerful air conditioning, free parking, and smart Xiaodu assistant. I will book here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and consider themselves. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^ Thank you very much
Guest User
Superior Double Room
Stayed in Apr 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Very satisfied. I choose Atour in many cities. The rooms are elegant, and the shampoo, conditioner, and shower gel are of good quality. Another important point is that when I am tired from shopping, I return to the hotel and enjoy brewing a pot of black tea with Atour's exquisite tea set. I drink it slowly and feel very satisfied.
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and consider themselves. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^ Thank you very much
Guest User
Superior Double Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Very good, always trust Atour. Service, facilities, intelligence, the same standards across the country. Became an Atour member, free buffet. The buffet is small but delicious 😋
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and consider themselves. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^ Thank you very much
Guest User
Suite - City-View
Stayed in Nov 2023
Friends
2 review
5.0/5
Outstanding
Posted on Nov 30, 2023
The room is very clean and fresh. Facilities: Complete. Xiaodu sang for me. Especially the bed and pillow of Atour are super comfortable. I slept peacefully.
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and put themselves in their shoes. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2023
Other
3 review
5.0/5
Outstanding
Posted on Nov 25, 2023
The service is very good, the environment is very quiet, I stayed on the sixth floor and the eighth floor for one night and there was no overall difference, the room was also very clean.
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and put themselves in their shoes. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^
Guest User
Superior Double Room
Stayed in May 2024
Family
1 review
1.0/5
Posted on May 19, 2024
1. There is no formal entrance. It is troublesome to find the entrance of the hotel. The simple entrance not only faces the road, but also the real entrance service desk is on the fifth floor of the building. There is no guide on the first floor. If you find this hotel alone at night, you will still be panicked. There is a road that is completely dark! Fortunately, there were many of us at that time. 2. Push to apply for a card. When checking in, you will be pushed a 99 yuan season card. It is recommended not to apply for it first and experience the effect of checking in first. 3. Poor sound insulation. My family lived there and was woken up by the sound of tidying up and moving at 4 o'clock in the morning. 4. Poor cost performance. The double bed room is small. Except for the electric curtains, which feel a little new, the rest is not worth the price. It is more than 200 yuan more expensive than the surrounding hotels of the same room type or even near the subway entrance, and breakfast is not included, so the cost performance is poor. 5. Inconvenient to enter and exit. There is only one elevator, and many rooms are far away from the elevator. 6. Poor after-sales service. Although the staff tried to communicate, they were more official, lacked execution and warmth.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you for your stay and comments. Although the main entrance of the hotel is not on the main road, the sign on the first floor is clear, the street lights are always on at night, and other businesses on the first floor are open 24 hours a day, and the lights are always on. The room you stayed in is a company upstairs, and there is no one in the early morning. The three floors downstairs are all guest rooms. The hotel has verified the surveillance. Other guests near your room did not make any unusual noises or make loud noises that night. Everyone was resting and no one was walking around. Because you booked a room type that does not include meals, it is recommended that you upgrade your membership card to include meals. At the same time, you can also book the same room type with breakfast on Ctrip. If you need breakfast, you can add it directly next time~ We also have two elevators, maybe you didn’t notice it, because you actually stayed in the hotel, the room fee is indeed non-refundable, I am really sorry. Welcome to stay next time, I wish you a happy life~
Guest User
Jimu Twin Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 19, 2024
The front desk served hot tea as soon as I checked in. The delivery was very timely. The hotel's aromatherapy smelled good, the room had no odor, the soundproofing was good, quiet and comfortable, the air conditioning was powerful, especially the front desk lady's warm hospitality. Thank you very much
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and consider themselves. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^ Thank you very much
Guest User
Superior Double Room
Stayed in Nov 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Nov 2, 2023
1. The location is very good, more than 20 minutes' drive from the high-speed rail station and 3 subway stops 2. The service is very good: the front desk lady helped to upgrade the family suite on the sunny side 3: Room environment: very clean, very considerate service
Original TextTranslated by Google
Response from Property: We are very happy to see your comments. We are honored that our service has received such a high evaluation from you. We will continue to maintain this enthusiasm and sincere service for you. I hope that when you hear my name, you will smile and your care will never be cut off, turning into a soft touch.
Guest User
Executive Room (2 beds)
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 20, 2024
The external environment is a bit poor, because of the other business buildings next to it, but after entering Atour, the taste and comfortable environment are the same as always. This hotel is quite new and very intelligent. The room is equipped with Xiaodu, and the takeaway robot delivers it, which is very good. However, if the need for changing coins can be met, it will be better to solve the difficulties of guests. As for the surrounding transportation, it is only a 200-300-meter walk from Line 19. It is next to Huanglong Vanke, which is very convenient. It is also very convenient to walk to Huanglong Sports Center. It is close to West Lake and Lingyin. Overall, I will choose it again in the future.
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and consider themselves. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^ Thank you very much
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Friends
3 review
5.0/5
Outstanding
Posted on Dec 6, 2023
Facilities: Good Sanitation: Clean Environment: Good Service: Better
Original TextTranslated by Google
Response from Property: Dear Duo friends, your praise makes Duo happy all day. Duo will continue to work hard to live up to your expectations. I look forward to your next visit. I wish you all the best.
Guest User
Superior Double Room
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Complete toiletries, Annie's service attitude is good👍
Original TextTranslated by Google
Response from Property: Thank you dear guest for your affirmation. Our Annie will continue to work hard to do better and hope that you will choose us again. Looking forward to meeting you again! ~~~
一片叶心
Jimu Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The room is clean and bright, and the air conditioner and lights can be controlled by smart voice. Daily necessities are provided, and the cleaning lady is also very kind. I would like to praise the front desk sister Zining, who is considerate and friendly. She can help us arrange a quieter and adjacent room, and also help communicate with the driver to call a taxi. She is very dedicated and familiar with the business. Overall, it is a very good stay experience!
Original TextTranslated by Google
Response from Property: Dear guests, hello: The basic concept of Duoer's hotel service is to think about what the guests think and consider themselves. With this mentality, we are committed to warming every guest, so why not get recognition and encouragement^_^ Thank you very much
Guest User
Executive Room (2 beds)
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Atour's hardware and supplies are quite considerate and thoughtful. It may be more worth staying than some five-star hotels with older facilities. However, when checking in, I was suddenly asked for the mobile phone number of my travel companion and a verification code. It seemed that I had secretly opened the membership, which was a bit unpleasant.
Original TextTranslated by Google
Response from Property: Hello distinguished guests: Duoer’s basic philosophy of hotel service is to think about what guests think and put yourself in their shoes. With this mentality, we are committed to providing warmth and warmth to every guest. How can we not get recognition and encouragement? ^_^ Thank you very much you