Guest User
May 21, 2024
The hotel failed to provide accurate information on the shuttle bus to the city before check-in, and multiple inquiries during the check-in process were not answered accurately. On the day of departure, I had to call at least three times to ask for a shuttle bus from my residence to the shuttle bus. Finally, I had to call the dispatcher directly before a car came to pick me up. It was delayed for more than an hour. After I arrived at the shuttle bus location five minutes early, I found that the shuttle bus could only seat 15 people and it was already full, leaving me and a large number of tourists stranded. The hotel neither informed me of the specific time of the next bus nor made proper arrangements for stranded passengers asking about their itinerary, causing me to miss the train back to Shanghai. It was the peak time for return trips during the May Day holiday, and train tickets were almost impossible to buy. I was alone with a child. After many twists and turns, I returned home to Shanghai at around two o'clock in the night. The original plan was to arrive home at dinner time.
After that, I called the hotel to complain. I called at least four times. Each time a different person answered the phone. Each time the answer was to contact me later, but no one has contacted me until now.
During my stay, the food I ordered was delivered to the wrong building. I contacted the front desk to get it back, but I couldn't get it back in time.
In short, the hotel's management, especially the front desk service, is very problematic. It also lacks the ability and experience to deal with large passenger flows.
Original TextTranslation provided by Google