UrCove by HYATT Hangzhou Riverside CBD Reviews

Response from Property: Dear Guest: Hello! Your satisfaction is the driving force of our work. See this warm heart evaluation, I think our efforts and serious are worth it, we will continue the accommodation environment and more perfect service as always, I hope you will stay next time to give us full five-star praise ~ I wish you a happy life! - General Manager Cathy Shentu

Response from Property: Dear guest , Thank you for your support and trust UrCove By HYATT Hangzhou Riverside CBD, your encouragement is our motivation, we will pay more attention to improve the quality of service, hope will bring you more surprises for your next stay, We are pleased that you enjoyed the stay in our hotel.UrCove By HYATT Hangzhou Riverside CBD always hope to provide a pleasant experience beyond your expectation. We sincerely look forward to your visit again!

Response from Property: Dear Guest: Hello! Thank you very much for staying at Yifei Hotel, Binjiang Tianjie, Hangzhou, and giving us 5 points of praise. We are honored to receive your recognition! Your recognition of us will also inspire us to work harder and strive to bring surprise and emotion to more and more guests. We will continue to provide you with high-quality services and provide you and more personalized services for you and more guests. I wish you a pleasant journey in Hangzhou and look forward to your next visit~

Response from Property: Dear guest, Thanks for stay with us and share your comment, we are sorry to hear that your stay experience was not meeting your expectation, please allow me express our sincere apology. The issues you mentioned in the comment was shared with the relevant department, we will train our staff to understand guest's demand and satisfy guest's requests. Hope you will have a fresh new experience in your next stay with us.——General Manager Cathy

Response from Property: Dear Guest: Hello! Thank you for staying at Binjiang Tianjie Yifei Hotel. I'm sorry that I couldn't give you a satisfactory accommodation experience. We apologise for the mistake you mentioned when someone opened your door, and we will definitely strengthen employee training. I'm really sorry that the parent-child suite has kept you waiting. Because the parent-child suite is full the day before, it may delay your stay. The hotel provides a rest area and free popcorn tea. You can rest and wait first. Binjiang is 9 kilometres away from the West Lake Scenic Area, and it only takes 20 minutes to drive and take a taxi. If there are any problems during the stay. You can contact our hotel on-duty manager. Our hotel has staff on duty 24 hours a day. We look forward to your next check-in and show you our improvement. We sincerely look forward to your visit again!

Response from Property: Thank you for taking the time to write about your stay at UrCove by HYATT Hangzhou Riverside CBD. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are extremely disappointed to read your comments knowing that we have not met your expectations.Please be reassured that we will investigate what happened. Although we cannot turn back time, we hope that we will have the opportunity to welcome you back to convince you otherwise, With kindest regards, Annie Quan, GM

Response from Property: Dear Sir/Madam,Many thanks for staying with us and for taking the time further your stay at UrCove by HYATT Hangzhou Riverside CBD. We are pleased to learn that you are satisfied with our service.Thank you!We look forward to welcoming you back to the hotel many times again in the future.Best regards，Annie QuanGeneral Manger

Response from Property: Dear guest , Thank you for your support and trust UrCove By HYATT Hangzhou Riverside CBD, your encouragement is our motivation, we will pay more attention to improve the quality of service, hope will bring you more surprises for your next stay, We are pleased that you enjoyed the stay in our hotel.UrCove By HYATT Hangzhou Riverside CBD always hope to provide a pleasant experience beyond your expectation. We sincerely look forward to your visit again!

Response from Property: Dear Guests,We’re so thrilled to know that we were able to met your expectations during your time with us, we are looking forward to welcoming you back again during your next stay in our city！

Response from Property: We do sincerely apologize for the air conditioner system malfunction. This should not happen and we informed engineer to check and it has been fixed , we will make sure it won’t happen again. I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. Please do let me know when you plan to visit Hangzhou again and I will be delighted and look forward to the opportunity to welcome you back to UrCove hotel Hangzhou again. --- Michelle Han General Manger

Response from Property: Dear distinquished guests, thank you for taking oul hotel as your place to stay on this trip. We are very moved to see your comments on our hotel andservices so meticulously and attentively. Thank you for your support to the hotel. lt is the honor of every housekeeper to provide you with thoughtful, careful and high-quality and noble service. Thank you for your You can also be so kindly commented during your busy schedule and share your check-inexperience with us. Your trust and evaluation have made us feel extremely warm and inspiring. We always believe that a good reputation must berecommended from the most sincere satisfaction of guests. I hope our warm service can make you feel at home and provide you with a comfortable rest station during your journey. llook forward to you as always. Come to our house~ Remember to give Xiaovi five stars next time~

Response from Property: Dear guest, hello! Thank you for visiting Hangzhou Binjiang Yi Fei Hotel. We also sincerely thank you for your love and recognition of us. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to continue Moving forward, Feifei hopes to have more opportunities to serve you, and we look forward to your visit again! ——General Manager Shentu Cathy

Response from Property: Dear guest, hello! Thank you for visiting Hangzhou Binjiang Yifei Hotel. We sincerely thank you for your love and recognition of us. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are honored to receive your praise, and we are more motivated to move forward. Feifei hopes to have more opportunities to serve you and look forward to your visit again! ——General Manager Cathy Shentu