building 8, xiangruncheng, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Parca Rezen Hotel Guest Reviews
4.7/5
Outstanding
2280 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2280)
Positive reviews(2241)
Reviews with photos/video(364)
Large rooms(272)
Friendly front desk staff(171)
Well designed(88)
Well decorated(80)
Convenient parking(58)
Tasty food(31)
Perfect for business trips(23)
Nice bathtub(23)
Negative reviews(39)
Rafeed fengfan
Paka Deluxe Double Bed Room (Dyson Hair Dryer + Smart Voice Control + Private Coffee Machine)
Stayed in Feb 2024
Other
8 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Is really very good hotel and clean, it has very nice rooms with beautiful color
Response from Property: Your satisfaction is our greatest driving force Your encouragement is the source of our energy, your favor is our vitality, thousands of words into a word, thank you for your support for Kaka, look forward to your visit again ~
Agallin
Deluxe Standard Double Room
Stayed in Dec 2023
Solo travelers
4 review
4.7/5
Amazing
Posted on Jan 3, 2024
Good location with super market, cafe, and restaurants around this hotel. On the way to subway, you will find more restaurants that offer variety of cuisines that would definitely meet your needs.
The room is clear with good design and space, and offer the necessary amenities you need.
With its suitable price and fineservice, I would recommend others to book this hotel, and I would book it again if I travel to Hangzhou in the future.
Response from Property: Thank you for your comments, we are very happy to get your recognition, we will continue to work hard to bring a better check-in experience to you and more guests, looking forward to your next stay, unexpected warmth waiting for you.
Aboud AT
Paka Deluxe Double Bed Room (Dyson Hair Dryer + Smart Voice Control + Private Coffee Machine)
Stayed in Mar 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Mar 6, 2024
The relay nice and clean and big room
Was amazing
Response from Property: Thank you for your positive feedback. Your positive feedback is a great encouragement to Paka. Paka will definitely continue to work hard and look forward to your next stay. Wishing you a pleasant journey。
Guest User
Paka Deluxe Double Bed Room (Dyson Hair Dryer + Smart Voice Control + Private Coffee Machine)
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Henhaohenhao
Response from Property: 滿意只是我們的起點,驚喜與感動才是我們一直要尋找的方向。我們將不斷超越與完善,期待與您下次美麗的邂逅。
Guest User
Paka Deluxe Double Bed Room (Dyson Hair Dryer + Smart Voice Control + Private Coffee Machine)
Stayed in Jun 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Jun 17, 2024
very good
Response from Property: 感謝您的留言,您滿意就是我們最大的快樂,追求5分好評是我們的目標,我們會再接再厲,探索更優質的服務之道,迎接與您的下次相遇!盼所遇皆美好!
Parallax_
Paka Deluxe Double Bed Room (Dyson Hair Dryer + Smart Voice Control + Private Coffee Machine)
Stayed in Oct 2023
Other
5 review
5.0/5
Outstanding
Posted on Nov 9, 2023
goooood
Response from Property: 非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人 最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您 無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Paka Deluxe Double Bed Room (Dyson Hair Dryer + Smart Voice Control + Private Coffee Machine)
Stayed in Dec 2024
Business travelers
8 review
2.0/5
Posted on Dec 13, 2024
The hygiene is really bad. I used Ctrip's free upgrade room type but it didn't upgrade me. Bath salt and disposable bag for bathing are 40 each
Original TextTranslated by Google
Response from Property: 親愛的客人,因為緣分讓您選擇我們酒店,這一次入住未給您完美的體驗,我們萬分慚愧~對於您的反饋,我們已做排查和梳理髮現桌面上的斑點並不是沒有打掃乾淨,而是油漬浸到皮質裏面了真心擦不掉。房間也有給您升級我們的行政大床房哦。帕卡一定會竭盡全力為您解決問題,希望您高興而來,滿意而歸~再次誠懇的向您致歉,請您再給我們機會,我們一定會盡最大努力完善,提供卓越的服務為您創造美好的回憶~杭州帕卡城市酒店祝您生活愉快~
mj12
Deluxe Standard Double Room
Stayed in Oct 2024
Family
22 review
1.0/5
Posted on Oct 10, 2024
Stayed in the worst five-diamond hotel.
1. The hotel does not provide non-disposable slippers. I have stayed in many five-diamond hotels in Hangzhou, all of which are disinfected and sterilized, and one for each guest.
2. The breakfast variety is monotonous, about 1/10 of the five-diamond variety.
3. The hotel has no Internet TV and no projection screen. The hotel replied: Only two king-size rooms have it.
4. The underground parking lot is shared with other business formats, which is chaotic and the elevator entrance is not clear.
I booked this hotel with good reviews, but now I look closely and it is all the same. The high-tech face recognition is useless. Everyone should avoid it.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for informing Kaka about the problems you encountered during your stay at this hotel. We are very sorry that we could not meet your expectations. Please allow Kaka to express our sincerest apologies to you. We hope to have the opportunity to provide you with better services in the near future!
Guest User
Deluxe Standard Double Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 9, 2024
This is the best and most cost-effective house I have ever lived in. The designer designed it very perfectly. I will stay here again next time I come. The breakfast is also good and the outdoor environment is also good.
Original TextTranslated by Google
Response from Property: Thank you for your careful sharing. Paka is very honored. Your satisfaction is Paka's constant pursuit. We look forward to our better meeting again at the bank of the West Lake in Hangzhou. Paka will be here in wind and rain!
Guest User
Deluxe Standard Double Room
Stayed in Oct 2024
Family
3 review
3.2/5
Posted on Oct 9, 2024
The hotel is more than 800 meters away from the nearest Sandun subway station and 15 minutes by taxi from Xixi Park.
Advantages: The room is spacious and well-lit; the breakfast is rich and delicious, and quite satisfactory.
Disadvantages: There are small bugs in the bathroom, which should be caused by water stains. Then the sound insulation is not very good, and the flushing of the toilet downstairs can be heard.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hangzhou Paka City Hotel. We are deeply sorry for the above problems. The hotel has now incorporated room maintenance into daily work, and continuously strengthened management and training. We will also adhere to Paka's three steps of quality service to provide you with a better stay experience. Thank you for your valuable suggestions and sincerely look forward to your visit again!
YangguangVSlvye
Deluxe Standard Double Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Hangzhou has been like a furnace these days. It was too hot. It started to get scorching hot at nine in the morning. I stayed in the hotel most of the time. The decoration style of this hotel is novel and exquisite. The environment is good and it is very quiet at night. It's nice!
Original TextTranslated by Google
6/9
Response from Property: 謝謝您的五分好評!持續的滿意才是判斷價值的唯一標準,只有我們各方面做到百分百滿意,才能讓客户感受到百分百滿意,從客户的角度出發,更好的服務於每一位客人!
Anonymous User
Deluxe Standard Double Room
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Sep 11, 2024
The overall sanitation of the hotel is good. The room is also quite large and well-equipped. The sound insulation is very good. The elevator and room door have face recognition, which is very convenient. The experience is good. Recommended
Original TextTranslated by Google
Response from Property: Happy, happy ~ there is praise. Everything we do is to get your satisfaction. I hope you can continue to support Hangzhou Paka City Hotel and look forward to your next visit~
Mutourenamuyouzhongguo🇨🇳
Deluxe Standard Double Room
Stayed in Jul 2024
Family
88 review
5.0/5
Outstanding
Posted on Jul 29, 2024
I personally think that the hotel is relatively quiet, and the price-performance ratio is good for the same level. It is very convenient to park in the basement. Just go out and record the license plate with the front desk. The room is really large and well-equipped. It is very comfortable to stay. The breakfast quality is good, and the front desk service is very good👍
Original TextTranslated by Google
Response from Property: We are very pleased that you are satisfied with your stay. If you like Paka, please recommend it to your friends. If you come to Hangzhou, please continue to choose Kaka's home. Kaka will welcome you again with more enthusiasm~~
Dongyan301
Deluxe Standard Double Room
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Jul 28, 2024
I rarely write reviews, so I have to seriously praise this hotel. I booked it on short notice because I was going to Zhejiang University. I didn't expect it to be so good. The suite was upgraded for free, and breakfast for my second child was free. The key is that the interior is first-class, especially the four-speed water spray in the bathroom, which makes the children very happy! The unique facial recognition reflects high-tech design in all aspects!
Original TextTranslated by Google
Response from Property: Thank you for your review. Kaka is very happy to receive your recognition. Kaka will continue to work hard to bring you and more guests a better stay experience. Kaka looks forward to your next stay. Unexpected warmth is waiting for you~
Guest User
Paka Deluxe Double Bed Room (Dyson Hair Dryer + Smart Voice Control + Private Coffee Machine)
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 25, 2024
I came to Hangzhou with my brother. The hotel was very good, clean and tidy. The price was very reasonable. I was very surprised when I opened the room. We also visited nearby tourist attractions and liked Hangzhou.
Original TextTranslated by Google
Response from Property: 滿意只是我們的起點,驚喜與感動才是我們一直要尋找的方向。我們將不斷超越與完善,期待與您下次美麗的邂逅