Indigo Hangzhou Uptown, an IHG Hotel Reviews
Indigo Hangzhou Uptown, an IHG Hotel
NO. 8 NORTH SHUI CHENG ROAD, SHANG CHENG DISTRICT, Hangzhou, ChinaView Hotel Details
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Indigo Hangzhou Uptown, an IHG Hotel Guest Reviews
4.8/5
Excellent
2028 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2028)
Positive reviews(2006)
Reviews with photos/video(516)
Well designed(467)
Friendly front desk staff(372)
Delicious breakfast(208)
Easy to get around(142)
Well decorated(83)
Close to metro(77)
Tasty restaurant(57)
Perfect for families(34)
Negative reviews(22)
Qiuchenrui
1 King Suite
Stayed in Dec 2023
Couples
3 review
Outstanding
Posted on Dec 26, 2023
Thank you very much for Joy's good service this stay.It's also very considerate to help me prepare a birthday gift for my girlfriend.
When I left the room, there were also gifts, which were very attentive and textured.
This is my best experience in 杭州
我來至台灣，我還會再來，再次感謝Joy
6/8
Response from Property: Dear Mr.Qiu, thank you for choosing to stay at Hotel Indigo Hangzhou Uptown. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again. ——Johnny Du, General Manager, Hotel Indigo Hangzhou Uptown
Terry John
1 King Standard
Stayed in May 2024
Business travelers
3 review
Outstanding
Posted on Jun 2, 2024
My wife and attended a seminar followed by drinks and canapes on a Friday evening, so we stayed overnight. Beautiful hotel, great service and magnificent breakfast buffet.
Response from Property: Dear Guest, Thanks for staying at Hotel Indigo Hangzhou Uptown！I'm pleased to know that our service and breakfast bring you enjoyable stay. We are very grateful for your comments towards our Hotel. Your precious feedback will help our service move towards a higher and better level of quality. We look forward to your next stay with us. Sincerely Johnny Du General Manager at Hotel Indigo Hangzhou Uptown.
Guest User
2 Twin Standard
Stayed in May 2024
Friends
7 review
Amazing
Posted on May 25, 2024
Very helpful staff. Excellent advice on where to go and to shop in Hangzhou. Very nicely designed hotel
Response from Property: Dear Guest,thanks for staying at Hotel Indigo Hangzhou Uptown.I'm pleased to know that our service brings you enjoyable stay. We are very grateful for your comments towards our Hotel. Your precious feedback will help our service move towards a higher and better level of quality. We look forward to your next stay with us. --Sincerely Johnny Du General Manager at Hotel Indigo Hangzhou Uptown
Guest User
1 King Standard
Stayed in Aug 2023
Business travelers
1 review
Outstanding
Posted on Aug 19, 2023
Please accept my most sincere thanks for your excellent service from all your hotel staff. I am extremely grateful for the warm welcome shown by your front desk Ms Katrina and the pleasant surprise greeting from the housekeeper when I step out of the room in the morning. Her smile and greetings were so genuine!
Response from Property: Dear guest，Thank you for choosing Hotel Indigo Hangzhou Uptown. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality of services. The team look forward to welcoming you back to in the near future. Sincerely Johnny Du, General Manager at Hotel Indigo Hangzhou Uptown
Guest User
2 Twin Song Chao Premium Room
Stayed in Sep 2023
Business travelers
17 review
Great
Posted on Sep 6, 2023
This stay was a great experience. From the moment of check-in, the front desk staff patiently introduced me to the surroundings. The hotel's style is also very exquisite. I will choose to stay here again next time I visit Hangzhou.
Response from Property: Dear guest，Thank you for choosing Hotel Indigo Hangzhou Uptown. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve our quality of services. The team look forward to welcoming you back to in the near future. Sincerely Johnny Du, General Manager at Hotel Indigo Hangzhou Uptown
hancy0809
1 King Standard
Stayed in Sep 2023
Booked for others
6 review
Outstanding
Posted on Sep 16, 2023
Good experience all the way Thanks for the kind service by Jason and Zoe
Response from Property: Dear Hancy0809, Many thanks for your lovely review pursuant to your stay with us at Hotel Indigo Hangzhou Uptown. We are delighted you enjoyed your time and we hope to have the opportunity to welcome you back soon. ——Johnny Du, General Manager, Hotel Indigo Hangzhou Uptown
Guest User
2 Twin Standard
Stayed in Oct 2023
Friends
1 review
Amazing
Posted on Oct 23, 2023
Very clean and comfortable bed. So much enjoyed stay
Response from Property: Dear Guest, thank you for choosing to stay at Hotel Indigo Hangzhou Uptown. We are always committed to providing guests with a homely stay experience. We are glad that you were satisfied with your stay and we sincerely invite you to visit us again. ——Johnny Du, General Manager, Hotel Indigo Hangzhou Uptown
Anonymous User
1 King Standard
Stayed in Dec 2023
Friends
5 review
Outstanding
Posted on Dec 17, 2023
goooodddssss
Guest User
1 King Standard
Stayed in Jan 2023
Business travelers
14 review
Outstanding
Posted on Jan 11, 2023
zoe和Mary👍
Guest User
1 King Song Ya Premium Room
Stayed in Apr 2023
Couples
2 review
Outstanding
Posted on Apr 11, 2023
Vicky
Junjia
2 Twin Song Chao Premium Room
Stayed in May 2024
Family
44 review
Amazing
Posted on May 30, 2024
The hotel is very new, with a strong sense of design, good service, comfortable environment, and nice rooms. I bought a two-night package and got two breakfasts for two and a dinner for two. The restaurant is very good. The only downside is that the swimming pool is not open from Monday to Wednesday, and there are no commercial facilities around. However, the restaurant/bar environment is really comfortable. It is very pleasant to have a drink and a cigar in the bar before going to bed at night, but there are many mosquitoes in summer. In summary, it is still highly recommended to stay!
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6/18
Guest User
1 King Standard
Stayed in Jun 2024
Business travelers
4 review
Outstanding
Posted on Jun 10, 2024
The lighting atmosphere is great, and the design is first-rate! The front desk took the initiative to upgrade the room, and the breakfast was great! Colorful, with a lot of choices and exquisite taste! The pool staff "Xiao Hunan" was proactive, funny and enthusiastic!
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6/13
Alexiii1991
1 King Song Chao Premium Room
Stayed in Apr 2024
Couples
9 review
Outstanding
Posted on Apr 30, 2024
Environment: The first and only Indigo in Hangzhou, right next to the West Lake Scenic Area, quiet in the bustling city, and a five-minute walk from Metro Line 4, it is convenient for travel and very suitable for travel and living
Facilities: Restaurant, bar, gym, basically everything you need.
Hygiene: The internal facilities and rooms of the hotel are very clean and tidy. Basically, as long as you go out, there will be someone to clean the room.
Service: The hotel staff is very enthusiastic and the service is in place. This time I bought a two-night package, which includes two days of double breakfast + free mini bar + one dinner experience, which can be said to be very cost-effective. Here I want to praise the hotel's catering products. The dinner mainly serves Hangzhou cuisine, which tastes sweet, but the taste is really good. The breakfast variety is very rich, and local snacks and noodles are also provided. Everyone must try the hotel's breakfast fried dumplings and Katagawa!
Finally, the hotel also gave a small gift when checking out, which is full of sincerity!
Original TextTranslated by Google
6/20
Response from Property: Dear Song【Chao】player, thank you for choosing to stay at Hotel Indigo Hangzhou Shangcheng and for your high recognition of the hotel team's service. Your perfect praise is a great encouragement to us. The hotel design is created by HBA, one of the world's leading design teams, and uses meticulous design to tell the story of the rebirth of the Song Dynasty. You can enjoy the magnificent Qiantang River scenery by walking from the hotel, or you can turn the corner and step into the streets of the old city to experience the authentic neighborhood style. Adhering to the spirit of neighborhood culture, the hotel combines local gourmet ingredients and food customs to present authentic, delicious and rich dining options. We are glad that you like it. From the unique Southern Song Dynasty neighborhood culture to hotel design and product experience, we look forward to creating a pure and wonderful Hangzhou-style neighborhood style for guests that can be experienced both inside and outside the hotel. In addition to Yuhuang Mountain and Bagua Field, there are also many natural and cultural landscapes around the hotel such as Jiuxi Smoke Tree, Southern Song Dynasty Official Kiln Museum, and Silk Museum. We look forward to seeing you again in the near future to tell you more neighborhood stories and experience more. Duolingo attractions. I wish you a happy life and a smooth journey! ——Du Lin, General Manager of Hotel Indigo Hangzhou Shangcheng
Guest User
1 King Accessible
Stayed in Jun 2024
Friends
4 review
Outstanding
Posted on Jun 18, 2024
The front desk staff Vicky is very professional. She is always enthusiastic and at home every time I check in. I like their Shanghai Tang toiletries and Marshall audio. There are also many good places to shop and eat near the hotel. It is the first choice for those who come to Hangzhou~
Original TextTranslated by Google
Guest User
2 Twin Standard
Stayed in Jun 2024
Business travelers
11 review
Outstanding
Posted on Jun 17, 2024
The hotel has a special sense of design and is very new. I recommend it. There are many small details in the room, which is very artistic. The front desk lady Viki also gave a night bed aromatherapy gift. The service attitude is also very good. Thumbs up.
Original TextTranslated by Google
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