Courtyard Hotels in Hannover

Exterior appearance is dated. Only when I was in room noticed I had been “charged” an EXTRA 50€ per night on the credit card which they described to me as being on an EU initiative. I do not like this practice happening WITHOUT MY CONSENT and that it was not even explained to me at Check in. Had to go downstairs to get TV remote replaced only to go back down later that night because that one was not working either. (btw remote in Hamburg was individually wrapped – here it came with a small pack of hygienic wraps – so much for Covid cleaning). Duty Receptionist/Manager came up and made me feel inferior because it worked for her. Then there is the safe that works when it wants to. I didn’t bother mentioning that for fear of being told off again. Internet – only allowed two of my three devices and it had to be reconfigured every day of my stay. Staying in the Hamburg Courtyard I had none of these problems. Good large room with my lake view being excellent (despite the torn mosquito netting on the opening window). (I fully appreciate requests cannot always be met but the hotel was not full and they consider 3rd of 5 floors as high). Furniture and carpeting very dated. The electric switches had a mind of their own. Excellent bathroom very hot water, good towels. Bed very comfortable with very good assortment of pillows. Easy chair and table NOT good for working on (unlike Hamburg). Clearly resting on its laurels with proximity of Arena next door and the lakeside location. Personally I would not recommend this hotel purely on the basis that it seems to be living in the past. It needs a lot of care and money spending on it. Apparently this is a “franchise” hotel – it creates a bad impression of what Courtyard can do (see my Hamburg review).