Reyna Luxury Hotel

Reyna Luxury Hotel Reviews

Reyna Luxury Hotel

34 P. Miếu Đầm, Mễ Trì, Quan Nam Tu Liem, Hanoi, VietnamView Hotel Details
Reyna Luxury Hotel
Reyna Luxury HotelReyna Luxury HotelReyna Luxury Hotel
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Reyna Luxury Hotel Guest Reviews

4.4/5
Very Good
125 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(125)
Positive reviews(117)
Reviews with photos/video(31)
Awesome stay(38)
Clean and tidy(27)
Awesome rooms(14)
Friendly front desk staff(9)
Convenient location(7)
Tasty food(5)
Negative reviews(8)
BRENDA WIJAYA DAWANI
Deluxe King Room
Stayed in Aug 2024
Solo travelers
3 review
3.0/5
Posted on Aug 31, 2024
Hotel said fully booked when i arribmve at 9pm waited 1 hour to be sent to another hotel of sister property
Response from Property: We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers.We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.
Shanjiandefeng
Deluxe King Room
Stayed in Aug 2024
Business travelers
7 review
1.7/5
Posted on Aug 5, 2024
very bad experience. even let me guess it it is a personal "customization". when you want to more than 2 bottles of water, they refused; when you want to change 2-night booking to 1 day, they refuse. There is some smell when first coming into the room, blahblah, never come again.
Response from Property: Dear Customer, First of all, on behalf of the entire staff of the Reina Luxury Hotel, we would like to thank all our guests for their trust in choosing our hotel for your family vacation. We sincerely thank you for your valuable contribution to help improve the hotel. We apologize for some shortcomings we found during your stay at the hotel. We will work hard to improve the quality of our hotel services and hope to have the opportunity to provide you with better services next time. Sincerely.
kwan lam
Deluxe King Room
Stayed in Feb 2024
Business travelers
17 review
4.2/5
Very Good
Posted on Feb 25, 2024
A much cheaper option than the Marriott opposite. King size bed and room with 4 comfortable pillows and a blanket. Good breakfast with tasty congee. Massage available upon booking through the reception. Plenty of eateries nearby.
Response from Property: Thank you for choosing to stay at Reyna Luxury Hotel. We look forward to seeing you again on your next stay at our hotel!
Lyn Chu
Superior Twin Room
Stayed in May 2023
Business travelers
4 review
3.0/5
Posted on Jun 18, 2023
Location is great, hotel room look nice. But 1 big point is that there are A lot of bugs inside the room even it’s 6th floor. The bugs fly out somewhere inside the toilet. Toilet got bad smell as well. Although it’s nice and new build hotel, Already noted down to not to rebook this hotel again as we can’t stand the bugs and smell
Scott
Superior Room
Stayed in Nov 2023
Couples
22 review
5.0/5
Outstanding
Posted on Nov 13, 2023
What a great hotel! It's conveniently located near the convention center and a few sites in western Hanoi (like the ho chi Minh moseleum). The room was clean, bed was comfortable and the air conditioning worked great. The front desk staff were great at communication and responded to my emails/questions very quickly. The hotel also let me use their luggage storage for free, which was really nice of them.
Response from Property: Thank you very much for your kind support! We wish you had good experience at our hotel! Look forward to receiving you back! Have a nice day!
SL129
Superior Twin Room
Stayed in Aug 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Aug 21, 2023
Room was quite new and clean. Service was good, but there's improvement at meals. For my next trip, I might think of booking again.
Response from Property: Thank you very much for your kind support! We wish you had good experience at our hotel! Look forward to receiving you back! Have a nice day!
Cao
Superior Room
Stayed in Nov 2023
Booked for others
7 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Okay .booking for others
Guest User
Superior Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The overall environment of the store is very good, the lighting is good, and the service is very enthusiastic. I forgot to take pictures of the room, which is a pity. The meal was very satisfying, the ingredients were very fresh, and you can eat it with confidence. I highly recommend it!
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6/8
Hyuckjun
Superior Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
It's great for a business trip, and the rooftop is also beautiful. Please go to the rooftop to see the sunset. It's nice to have a quick beer.
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Guest User
Deluxe Twin Room
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The boss is very enthusiastic, the room is clean and hygienic, and it is very nice overall
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traveler0800
Junior Suite
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel is very clean. The waiters at the front desk and at the door are very kind and polite. He named me the store I want to go to. I like this hotel very much. He will be my first choice next time I go to Hanoi.
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Guest User
Superior Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Very safe, the service is also very good, the front desk is warm, the staff are very friendly, and they also help with luggage and taxis. Fall in love with this city.
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Han Hsi
Deluxe King Room
Stayed in Dec 2023
Business travelers
32 review
5.0/5
Outstanding
Posted on Dec 18, 2023
The room is clean and tidy. It is located at the side entrance of the JW Marriot hotel. The alleys nearby are also stylish. You can walk to shopping malls and department stores in 20 minutes, which is very convenient.
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AleX liu
Superior Room
Stayed in May 2024
Travel with friends
11 review
4.3/5
Very Good
Posted on Aug 12, 2024
The room and service are good, and the breakfast is also rich. However, this room may be a special offer room, and it is not good because it has no windows.
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Phương
Superior Room
Stayed in Oct 2023
Booked for others
13 review
4.0/5
Very Good
Posted on Nov 1, 2023
New and clean hotel, enthusiastic and friendly staff. However, breakfast needs to be improved in terms of hygiene.
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