GRAND HOTEL du LAC Hanoi Reviews

This was an excellent stay. One of the bests I’ve ever had. Great location, clean, comfortable and luxurious room. The staff are friendly, helpful and very nice. The breakfast is excellent. Definitely recommended.

Convenient location to explore Old City. The service is attentive and the design is nice. But the hotel rooms are not the biggest one, so good choice for a short stay without too many luggage

Comfy bed and great bathroom. Rooms are very noisy and pool area is very small. Location is great but many hotels are in this area

The hotel is really value for money. Centrally located with many places of interest within walking distance. The staff are extremely friendly and helpful. I would like to specially commend the General Manager Jack. We need to go for a site visit before taking an evening flight our of Hanoi. Jack arranged for us to take a shower so that we feel fresh and good! We will definitely come back to stay in this hotel. Highly recommended! I am just concerned that after i sent out this review, they will be so popular that they could be fully booked the next time we want to stay again.

Hotel staff are super friendly. Service is equal, if not better, than all the Four Seasons I have stayed. The only drawback is that the room I picked is too small.

The room and the window view are very beautiful, and the location is good. The important attractions near the Sword Lake can be reached within 20 minutes on foot. The cathedral is next to it and you can see the rooftop bar. There are also problems. The street view room uses a bathtub, and there is a big problem with the drainage. There is serious water accumulation when taking a shower. The repairman does not speak English and has communication difficulties. People came twice, and the second time it took a long time to repair it, but it was only slightly better, and the fundamental problem was not solved. Because the reservation was full, I couldn't change the room, but at night a person who seemed to be in charge gave me a room card on another floor so that I could take a shower there first. Although it was troublesome, I accepted it. As a result, before I finished taking a shower, my friend sent me a message saying that the front desk urged me to return the room card. It was speechless. We said that this room should be temporarily closed for thorough repairs. The person in charge said they would. As a result, the next day because the flight was cancelled, I wanted to delay the check-out until 2 o'clock. The glasses girl at the front desk refused. I said that I would clean up and come to check out at 12:30. She said very strongly that she had to check out at 12 o'clock because the room was fully booked and needed to be cleaned (Ctrip clearly showed that there was a room that day), so did you not intend to repair the room and continue to sell it? The attitude of the female staff wearing glasses at the front desk is really puzzling. She can't solve the problem at all and only follows the rules! Big points deduction

Facilities: hao 15% discount on spa services

The service is very good. Breakfast was also very good. It's just that the room is a bit too small, but there's nothing I can do about it, that's how it is in the old town. Also, the location of the hotel is very good. Suitable for your first time in Hanoi to experience the old quarter of Hanoi.

Beautiful hotel, great friendly staff. Nice pool with a view. Great breakfasts with a beautiful view. Great location.

very good!!!

The room is too small, surrounded by urban villages

Hygiene: Clean Environment: Great location