JW Marriott Hotel Hanoi Reviews
JW Marriott Hotel Hanoi
No 8 Do Duc Duc Road ME Tri, Từ Liêm, Hanoi, VietnamView Hotel Details
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1 night
JW Marriott Hotel Hanoi Guest Reviews
4.6/5
Great
143 review
Verified reviewsLocation4.7
Amenities4.5
Service4.7
Cleanliness4.5
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All Reviews(143)
Positive reviews(142)
Reviews with photos/video(62)
Awesome stay(36)
Friendly host(34)
Delicious breakfast(12)
Awesome amenities(11)
Classy environment(9)
Large rooms(8)
Negative reviews(1)
Wanderbarbie
King Room With City View
Stayed in May 2024
Couples
9 review
Posted on May 24, 2024
The hotel room is kinda old, and it’s quite disappointing, the hair blower is still those kind of really old fashioned one you have to press and blow. When we first got in the room, it has that kind of awful smell that’s really dusty, and even for the bedsheets it’s super dusty, we got nose allergy instantly. The housekeeping service is kinda bad, they don’t refill enough for the stuff and don’t clean well.
But their reception is really nice and we ate at their restaurant their service is super nice as well the food is so so.
Response from Property: Dear Wanderbarbie,We take customer satisfaction seriously and are glad to hear from you.First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We have shared your feedback with the leadership team to ensure the necessary plans and guidelines are in place and reviewed to prevent the inconvenience from occurring in the future.We hope to see you soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,My PhamQuality Manager
Anonymous User
Executive King Room With Lake View, Balcony
Stayed in Mar 2024
Business travelers
24 review
Outstanding
Posted on May 26, 2024
Great hotel location! Pleasant and clean hotel to stay for all travellers
PatsyCH
2 Double Room with Lake view
Stayed in Mar 2024
Business travelers
99 review
Outstanding
Posted on Mar 15, 2024
Very convenient location, good hotel with helpful staff , nice room.
Guest User
King Room With Lake View
Stayed in Aug 2023
Family
2 review
Outstanding
Posted on Aug 7, 2023
Good hotel 😀good experience
Anonymous User
2 Double Room with City View
Stayed in Dec 2023
Family
5 review
Very Good
Posted on Jan 18, 2024
Friendly staff, clean and spacious room, excellent ambience
Guest User
Executive King Room With City View
Stayed in May 2024
Business travelers
3 review
Outstanding
Posted on May 30, 2024
good hotel, recommended to stay
Response from Property: Dear Valued Guest,We're happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us.Wishing you a great weekend and look forward to welcoming you back soon.Warm regards,My PhamQuality Manager
Zhihan
Executive 2 Double Room with City View
Stayed in Jul 2023
Couples
2 review
Outstanding
Posted on Jul 17, 2023
Good location and hospitality . You can enjoy the 2-4pm tea break refreshment
Guest User
Executive King Room With City View
Stayed in Nov 2023
Family
1 review
Amazing
Posted on Nov 26, 2023
Great location and the staff is excellent
P
Deluxe Suite
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 10, 2023
Great Staff service mind and business louge
火锅
2 Double Room with City View
Stayed in Aug 2022
Other
41 review
Amazing
Posted on Aug 19, 2022
Clean business hotel with good facilities such as pool and gym, but the location is not near the main attractions, which is about a 20 minute taxi ride away. Staff were friendly.
Bounsaleum Mounthanivong
Executive 2 Double Room with Lake View
Stayed in May 2024
Family
8 review
Outstanding
Posted on Jun 17, 2024
Great location
Response from Property: Dear Valued Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering your needs as much as you enjoyed your stay.If you’re traveling to our area again, don’t hesitate to call us.Sincerely,My PhamQuality Manager
zhi hong yap
King Room With City View
Stayed in Sep 2022
Business travelers
2 review
Outstanding
Posted on Sep 14, 2022
Very good service. I have a wonderful stay
Kanin P.
King Room With Lake View
Stayed in Jan 2023
Business travelers
3 review
Great
Posted on Mar 31, 2023
Good place and clean.
A bit hard to find some food around.
ARIAFANDI
King Room With City View
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 22, 2024
Excellent!
Response from Property: Dear ARIAFANDI,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering your needs as much as you enjoyed your stay.If you’re traveling to our area again, don’t hesitate to call us.Sincerely,My PhamQuality Manager
Moderna Tran
King Room With City View
Stayed in Jul 2022
Business travelers
119 review
Amazing
Posted on Jul 27, 2022
Location far from centre but love to spend time here
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