La Palm Hotel

The worse customer service and the two rooms that we saw were dirty. They simply put lipstick on a pig. We actually had to leave to find a different hotel even late at night. We needed a clean and a good night’s rest. That wasn’t going to happen for us there. Stay away from this hotel.

I stayed at La Palm for 3 nights with a break in the middle, so 2 stays, so to say. No hesitation in recommending with the little “caveats” below. So, don’t have expectations. It works perfectly for R&R after day’s travels. It is clean, staff are very friendly & helpful. The hotel is 1-5 minutes walk from all the restaurants and happening areas. In my 2 separate stays of 3 nights, this is my review. Here’s the breakdown, The GOOD • Room & Toilet are clean. • Linen etc are spotless • Staff & Reception are friendly and helpful. • The property is in the Old Quarter as in the middle of everything. 1-5 mins walk to all the action. • The breakfast is good. • A bank and an ATM are next door. The NOT SO GOOD • Some areas in the rooms and passages are/is aged. So, it can look not so spritely. The public areas are very nice. • The toilet has stains. Feels iffy, but that is aged silicon sealant. It IS clean. • I had paid for a “Room with a window”. On my 1st day, I was given room (201) which had a “window” to the passage/hallway & not to the outside. On the next stay, I was given room (208) with window to a very small courtyard, about 60cm * 150cm in size, and the courtyard floor had ample cigarettes ends etc. There’s no proper daylight as such, and can feel like a box. The room/s to the street and rear might be different, and I did not see them. So, don’t have expectations. It works perfectly for R&R after day’s travels. Having experienced 4 properties in this budget range in Vietnam, this hotel is not "Luxury" as claimed but more a 2-3 star city hotel. Again, just a comment so that you don't have expectations.

The guy at the front desk was not friendly which was extremely surprising considering all the service we received thus far from other hotel stays and experiences in Hanoi. He even gave her a room that was still occupied! Yes, you read that right. I opened the door and there was a luggage open on the floor with some clothes scattered around the room. I closed the door immediately and told the bell boy that the room was still occupied. My husband couldn’t believe it so he knocked on the door and a man opened the door! The bell boy ran back downstairs and came back up with a key to another room. That same unfriendly front desk guy didn’t even apologize. He said we could stay in that room for the night but tomorrow he would move us to a smaller room. This “bigger” room was already tiny. The restroom was not clean. The bathtub was perched an unfinished bottom. Most importantly, we were horrified and worried for our safety. What if he did the same thing to us and some other people came to our room and was able to open the door in the middle of the night?! We had to scramble like mad since it was around 11:00 PM at night to find another room for the night. That was our worse hotel experience in Hanoi. Never would I recommend this hotel. Stay far far away. There are too many other great options on Hanoi old quarter for you to even worry yourself with this one.

Good location in the Quarter, close to eateries and small shops. Helpful and friendly staff. Minh was professional and overall helpful. Breakfast was decent. Value for money. Clean. Services eg Massage, spa etc on site.

Great location and walkable to many different attractions and restaurants.

I stayed for 3 nights last March 2023. Very near most of the places around the Old Quarter. I was also able to walk back and forth to the Westlake area. Good breakfast with fruits. The room was clean and comfortable. Reception staff were very nice and helpful. I will stay here again.

Do be mindful that the hotel (manager) is very slow in replying. She does not really take your request seriously. Despite being already promised two single beds a month before the stay, we were suddenly told that the hotel was full on the day we arrived and we had to make multiple requests on site, to the extent where it seems like we were begging the manager, for that two beds. In any case, the property is actually quite old. The state of property is quite different from what you see in the pictures. The insulation of the room is quite poor because you can hear what is along the corridor and the other room. That said, the doorman is very polite and dutiful, and the two female receptionists did try to help us. Breakfast choices were extremely limited but they did try to vary the menu. You are better off eating on the streets of Hanoi. Overall however, I would not stay in the hotel again. There are better ones elsewhere.