We were upgraded for our first night to a family room with balcony instead of superior with balcony as ours wasn’t available, the bed was incredibly comfortable, Netflix on the tv and a hot powerful shower - we loved this room!. We had to swap to our actual room on the next 2 nights the pressure in the shower was terrible so it wasn’t great for washing hair. Both rooms were clean however they could do with a bit of TLC as there were a few signs of wear especially in the 2nd room - marks on the walls and duvet etc. but this could be overlooked. The staff were very kind and helfpul and it’s a good location for exploring Hanoi. We also used their laundry service which was a reasonable price and everything came back clean and smelling good!