Maya Boutique Hotel & Spa

This is not 4stars or 3stars hotel. And this is the worst hotel in my life. After we checked in 15 mins we realize that the A/C in our room isn’t that cool. We were waiting till 30 mins and getting sweat. I walked down to talk with the reception guy Mr.**** and he said that other guests complained about this too but because of this is summer in Vietnam so it’s very hot. He asked us to move to another room on 9th floor with stair after 7th floor. That’s what we paid for but we tried and the A/C isn’t better. So we said no to that room and Mr.said he will bring us a fan so it will better. I felt like what? Why we have to sleep in the room with extra fan just because your A/C doesn’t work very well and this isn’t what we paid for. We tried to asked him to cancel hotel for us so we can look for another nicer hotel with good A/C but he said no he won’t refund for us as we already checked in for 2.30hrs! But hey I was talking with him downstair the whole time after 30 mins. But he said I already sleep there and he won’t refund for the first night. Also he said “you hot, because you feeling hot”. I told him what are you talking about? And he said “no no, I don’t talk with you” Oh My God!! What in the world is this? Mr. ****, you are not fit for this position. No service mind at all. **If you are a manager who seep this review please know that this is real experience I got from Mr.**** and he is not fit at your hotel, zero service mind, not willing to help. The sitiation can be better if he willing to help and understanding person. But he just make it worst and we have to contact Trip.com to cancel the last 3 nights. Thank you to Trip.com staffs and supervisor that tried to help us for 4hrs, we are appreciate it. But again Mr.****, you are worst at what you doing!

Nice place to stay.. receptionists were very helpful .. Will prefer again to stay for next holidays

We had a great stay. Thanks to the staff!