There are private rooms on the 3rd floor that are better than capsules, and there is a reception desk, so the service is good. The toilets are shared with the people in the airport office on the 3rd floor, but they are clean. The food on the 4th floor was delicious, including pho and ribs, and we were able to travel to the international flight without any problems on the bus on the 1st floor. As it was a late-night flight, I was able to recover with a 4-hour nap.
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