Guest User
August 22, 2022
The actual apartment is not like the picture. The picture looks very bright and clean, but in reality it's the complete opposite. As soon as I entered the room, the musty smell filled my nose and the hygiene was completely unclean from the living room to the bedroom to the kitchen and toilet. Because I booked on agoda and paid in advance, I still accepted to lose that money and spent money to book another hotel and leave immediately. The staff asked me to move to another branch and pay more money, how ridiculous! Awful! The room is completely different with photos on agoda: very bad smell, moldy, dirty from living room to bedrooms, kitchen, and tolet. Can't stand it, so I checked out directly, moved to another hotel and accepted to lose money because paid in advance by agoda. Staff offered me to move to another property of them, upgrade level and have to pay extra fee. That's ridiculous!
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