To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.2
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All Reviews(9)
Positive reviews(6)
Reviews with photos/video(2)
Negative reviews(3)
Lekanova
Deluxe Twin Room
Stayed in Nov 2023
Family
25 review
2.7/5
Posted on Nov 9, 2023
The room turned out to be very small, not 18 meters but in fact 10 meters😆
The room was cleaned rather mediocrely and the bed linen was hardly changed.
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Ai-zailushang
Deluxe Twin Room
Stayed in Aug 2023
Family
3 review
3.7/5
Posted on Aug 29, 2023
The location is convenient. The picture of the room is different from the actual room. It is very crowded.
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Linglongyan
Deluxe Twin Room
Stayed in Apr 2023
Friends
3 review
1.2/5
Posted on Apr 16, 2023
The service attitude was extremely poor. The restaurant was closed down. Breakfast was delivered early in the morning. I pushed the door several times and tried to swipe my card to enter. One of us was washing our hair and the other was sleeping. We were frightened and thought we had met an evil person.
i stayed lots of hotels in hanoi. i visited in since 2014. after COVID, my old place closes in hoan kiem, so i should find another place for my staying in this time. i visited more 10 hotels near hoan kiem in holiday. i checked room condition, floors, location, especially wifi condition for YouTube. among them i got great place to stay. super nice room, not expensive price, wonderful staffs, amazing owner, super clean bed, really convenient restrooms, super wide king bed... perfect location!! everything we perfect. WIFI is also much faster than the other hotel i checked near here. due to tet holiday, the owner of this hotel served me super delicious breakfast for me on 6th floor. my room was 3rd floor to street side. location is perfect. just 3 second is enough to buy something in circle-K 24hr opened. massage shops are 20 or more near here. 2 were next door. brand new Hong Kong restaurant is just 10 second distance. dominos pizza is 1 min distance.. Hoan Kiem lake, the most famous tourists sightseeing is only 2 minutes distance crossing road. so... location 5 star. staffs 5 star. room 5 star. price 5 star. cleanness 5 star. i hope many tourists enjoy great hanoi sightseeing by staying this maro hotel. owner said she owned in maro castle and some resort in PQ island and other places for connecting tourism. next tim i will stay here, Maro Hotel in hanoi, hoan kiem, again and will visit bbq party for maro castle,,, maro PQ hotel either.
romain
Stayed in Nov 2023
Family
1.0/5
Posted on Nov 26, 2023
Disgusting…never more !
Joni
Stayed in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 12, 2023
Even though the toilet is outside the room, it didn't bother me and it has its own toilet/shower anyway👍 the location is great and quiet for the room, because it's a few hundred meters from the busiest beer street! Basic tower house, one room/floor, so at least it's quiet
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Hirokazu
Stayed in Nov 2022
Family
4.0/5
Very Good
Posted on Nov 14, 2022
I decided to give priority to the location, so I will talk about that.
It was good.
The room looks older than the photo and is a little less clean.
The refrigerator didn't turn on when I checked in, but they replaced it while I was out.
The staff's response is good.
In particular, the female staff worked hard to respond using translation apps.
He gave it to me.
Thank you for your help in arranging a taxi for the airport transfer.
I think I may use it again.