Eliana Ruby Hotel & Travel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hanoi

Eliana Ruby Hotel & Travel

Health Protected
3 Yen Thai Street, Quan Hoan Kiem, Hanoi, Vietnam
Show on Map
Hanoi Elegance Ruby Hotel is conveniently located in the popular Old Quarter area. The hotel has everything you need for a comfortable stay. Free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, room service are just some of the facilities on offer. Some of the well-appointed guestrooms feature television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers various recreational opportunities. For reliable service and professional staff, Hanoi Elegance Ruby Hotel caters to your needs.Show More
We Price Match
hotel overview picture
4.6/5Great·Cleanliness: 4.6
All 27 Reviews
Amenities
Airport Pick-up ServiceAirport Shuttle ServiceRestaurantCaféCurrency ExchangeLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Noi Bai International Airport
(26.9 km)
Train: Hanoi Railway Station
(1.3 km)
Train: Ga Bắc Ninh
(27.0 km)
Map

Rooms

Guest Reviews

Trending Questions

Policies

Services & Amenities

Junior Suite
17

Junior Suite

1 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Toothbrush
Room Details
Check Availability
Superior Double Room
8

Superior Double Room

1 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Toothbrush
Room Details
Check Availability
Executive Suite
2

Executive Suite

Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
Twin Room
7

Twin Room

2 Single bed
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
Family Suite
19

Family Suite

2 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Toothbrush
Room Details
Check Availability
Hide Room Types

Guest Reviews(27)

4.6/5
Great
Verified Reviews
  • Cleanliness4.6
  • Amenities4.6
  • Location4.6
  • Service4.6
AI Summary
An AI-summarised snapshot of real guest reviews
Guests commend the property for its varied, fresh breakfast, spacious and clean rooms with modern bathrooms, and the friendly staff who assist with tours and transport. Located in the quiet central Old Quarter, it provides a comfortable stay with good value for money.
Read more
Helpful
Not helpful
Guest User
April 20, 2024
Staff incredible. Staff are so nice and go out of their way for you. They delivered a cake (we hadn’t requested or noted it was my birthday), they just noticed from my passport. They also helped come up with solutions when I was struggling to book a train ticket and stored our bags when we went to Halong Bay. A/C good and beds comfortable. Love the little things they say like, we like you to eat a lot!
Guest User
March 17, 2024
I hesitate to write a truthful review because then everyone will want to stay here but it really is one of the best places I have ever stayed in. Every single staff member was delightful, friendly and helpful. The rooms were comfortable and clean. I have stayed here 4 times and every time was lovely. It’s like coming home. Great position in the Old Town which is so interesting. Love the market which is everyday in the laneway where the hotel is located. Fabulous cafe just across the way with the best egg coffee in town. Breakfast in the hotel is also lovely with lots of freshly made choices as well as all the usual buffet choices. And just want to mention the brilliant staff again. Thanks everyone - I hope to return soon.
Guest User
December 30, 2023
Great location, right in the heart of old quarter with lots of places to eat around. It’s on a closed street hence no noise from the road. We booked junior suite with balcony for 3 nights, which was spacious, had a large shower, and AC had heating option as well for cold nights. Staff was super helpful and courteous. Breakfast spread was decent, fresh fruits, eggs on order, juice, and even few vegetarian options to choose from. Everyone was super helpful and accommodating to our needs. Cons: cleanliness can be improved a bit, lamp in the room was filled with dust. Will definitely recommend this place for stay in Hanoi
Guest User
December 13, 2023
Stayed 3 nights with family. Great location, super helpful staff. Spacious and clean rooms. A bit of dated but has everything basic you may need. Comfy beds and pillows. They kept our luggage when we stay overnight at Halong Bay. Packed for us takeaway breakfast for our early plane. Helped us booking with puppet show. We’re very happy with the hotel. Thank you.
Guest User
November 26, 2023
The room was incredibly small, and the view from window resembled a dumpyard. Unfortunately, i couldnt open the window, leading to a constant feeling of suffocation. Although front desk initially agreed to refunds or room change, the promise was retracted just 5 minutes later, leaving me unsatisfied with the overall service. Food area is again very small, you will have to wait in queue just to get a table. Moreover, if you are a vegetarian, you just have fruits and a veg sandwich for you everyday.
Guest User
November 26, 2023
It was a temporary hotel but the truth is that it needs a big face lift, in the room it had a huge desk, obsolete and very worn out. The bathroom was very old, even the towels were very thin and worn. The best thing it has is the breakfast, which is made to order and the receptionists who help you with everything. I also think that we paid too much for what it offers, also having the entire street and sidewalk raised did not help much.
Original TextTranslation provided by Google
Guest User
October 26, 2023
Our family had booked a night at this hotel, and due to our son becoming very ill we had to postpone our dates in Hanoi till later in the month. We tried to request several times a date change, but as I was a couple of hours inside their 72 hour cancellation policy they rejected our request time and time again. I even contacted *********** to request on our behalf, but they would not accept any changes at all. I also emailed the hotel several times directly explaining the situation, and they didn’t even have the courtesy to respond. I cancelled the booking out of courtesy 2.5 days out, as I knew my son was unable to travel and so I wanted them to be able to resell the room. My card was charged straight away. So disappointed, I’ve never had anyone in hospitality be so unprofessional as to not return an email with a reasonable request. I would not recommend this hotel due to this experience.
Guest User
September 27, 2023
Because we liked the hotel so much 9 years ago, we booked this hotel again for this trip. Also because of its location. You walk out of the alley and you are in the center. I stayed 4x2 nights during my trip and always got the same room. This was compact but fine. My room was at the back of the property and the blind was down. The view of a courtyard was thus hidden. A lovely bed with fine bedding and wonderful pillows. The room was very clean. The breakfast is not extensive but sufficient choice. Every day you can choose from the buffet and you can order something from the menu such as pancake or omelette. The staff, such as Jenny and Walkie were extremely friendly and helpful. They also walked with you, sometimes with an umbrella, to the main street where the taxi was waiting. Taxi transport can be arranged at the hotel, as well as a SIM card and there are options to book a tour.
Original TextTranslation provided by Google
Guest User
August 17, 2023
Small and Cozy hotel. Right inside the heart of the city. Food, shopping, sightseeing all at walking distance Room's are big and sparkling clean. Breakfast is only available. Non veg section consist of beef and pork but they prepare chicken if asked for. The staff are very understanding and helpful. They have a tour desk who can help you to plan your stay perfectly.

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeAmerican, Continental, Gluten-free, Vegan, Vegetarian
StyleBuffet, Boxed/packaged food
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Show More

Health Protected

Very Clean
  • 4.6/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2008
  • Renovated: 2011
  • Number of Rooms: 23
Hanoi Elegance Ruby Hotel is conveniently located in the popular Old Quarter area. The hotel has everything you need for a comfortable stay. Free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, room service are just some of the facilities on offer. Some of the well-appointed guestrooms feature television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers various recreational opportunities. For reliable service and professional staff, Hanoi Elegance Ruby Hotel caters to your needs.

Services & Amenities

Restaurant
Restaurant
Restaurant
No additional info available
Show More

Frequently Asked Questions

How do I book a hotel on Trip.com?

To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

How to get hotel deals on Trip.com?

There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

Where can I find hotel deals on Trip.com?

Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

How to get lower prices for hotels?

Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

How many hotels are listed on Trip.com?

There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

Can I cancel or change my hotel bookings on Trip.com?

It depends on the hotel policy and date of cancellation. Kindly check the policy section of related hotel pages. To cancel or change your bookings, log in to your Trip.com account, go to "My Bookings", and follow the instructions.

How do I contact Trip.com's customer support?

You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact by phone or service chat, depending on your location.

About This Property

Nearest AirportNoi Bai International Airport
Distance to Airport26.91KM
Nearest Train StationHanoi Railway Station
Distance to Train Station1.29KM
Average Price FromEUR46
Hotel Star Rating3