Phoenix Palace Hotel Hanoi
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hanoi
Phoenix Palace Hotel Hanoi
Health Protected
27 P. Phủ Doãn, Old Quarter, Quan Hoan Kiem, Hanoi, Vietnam
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With a stay at Phoenix Palace Hotel Hanoi in Hanoi (Old Quarter), you'll be within a 5-minute walk of Hang Da Market and Vietnamese National Tuong Theatre. This hotel is 0.5 mi (0.8 km) from Hoan Kiem Lake and 0.5 mi (0.8 km) from Thang Long Water Puppet Theatre.Show More
We Price Match
4.1/5·Great Location
Very nice service and friendly. Good location Be coz it is near convinience and famous place.
KulraverAll 18 Reviews
Amenities
HikingAirport Pick-up ServiceAirport Shuttle ServiceCaféCurrency ExchangeLuggage StorageWake-Up Call24-Hour Front DeskWi-Fi in Public AreasFree
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Surroundings
Airport: Noi Bai International Airport
(25.9 km)
Train: Hanoi Railway Station
(1.2 km)
Train: ga Phúc Yên
(37.1 km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
6
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
17
Family Suite with Balcony
1 Double bed and 1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
9
Deluxe Connecting Room Non smoking
1 Double bed and 3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
10
Deluxe Family Room
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
10
Deluxe Quadruple
1 Double bed and 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
21
Deluxe Double Room
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Bathtub
Refrigerator
Check Availability
10
Double Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
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Guest Reviews(18)
4.1/5
Verified Reviews- Cleanliness4
- Amenities4
- Location4.3
- Service4.1
AI SummaryAn AI-summarised snapshot of real guest reviews
The property is centrally located near attractions and dining, offering a delicious breakfast variety and excellent, friendly staff service.
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Helpful
Not helpful
Guest User
February 13, 2024
Everything is old and smelly...... the workers were kind but sold us everything more expensive than other places. I can't recommend this hotel. even though the breakfast was good.
Kulraver
October 11, 2023
Very nice service and friendly. Good location Be coz it is near convinience and famous place.
Guest User
July 24, 2023
Are very general, poor facilities!
Original TextTranslation provided by Google
ebiden
May 6, 2023
We stayed for 3 nights as a family of 5.
1 double bed when booking
3 single beds
Unfortunately, there was actually 1 double bed and 2 single beds.
Also, the air conditioner was not working and it was so hot that I couldn't sleep.
bad fridge
I will never stay here again
Original TextTranslation provided by Google
Guest User
March 6, 2023
It's good value for money, and it's close to the Old Quarter, so it's nice that it's close to the night market, beer street, and Hoan Kiem. The staff are kind and quiet. But the refrigerator is weak. I drank soju deliciously for you.
Original TextTranslation provided by Google
최윤석
June 27, 2022
Conveniently located near Hoan Kiem Lake
Facility is outdated and cleanliness is not high
Original TextTranslation provided by Google
Guest User
March 28, 2024
Unfortunate first experience as desk staff couldn’t find our booking until manager arrived, waited approx 2 hours for this. We complained to our booking agent and then felt intimidated by Hotel owner, who questioned us. So we felt we couldn’t complain about the lack of a safe in our room, no hotel information in folder only a lovely handrawn picture of a flower, friends had no phone, view was a wall, Wi-Fi not great, breakfast not a lot of choice, overall we didn’t expect the hotels to be on a par with other parts of the world but our first experience of Vietnam was not the friendly experience that everyone raves about.unless customer service improves I would choose another hotel. Ps all our other hotels in the country were lovely.
Guest User
March 3, 2024
Struttura prenotata già da mesi con conferme certificate. Giungiamo all'alba con la promessa di un check in anticipato ma veniamo poi invitati a tornare per le ore 14 e da qui l'odissea. I due tizi in reception parlano un inglese incomprensibile e si capisce che la nostra stanza ha problemi con l'impianto elettrico. Veniamo catapultati in altra struttura, improbabile e improponibile con stanza utile alla detenzione di qualche delinquente, considerato arredamento e spazio. Ci trovano una soluzione a noi comunque poco gradita come orima l'esperienza vissuta in Vietnam. ASSURDO
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Oliver
November 28, 2023
We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay.
The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Property Policies
Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: 06:00–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 9 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeWestern, Asian
StyleA la carte, Boxed/packaged food
Opening hours[Mon - Sun] 07:00-10:00 Open
| Age | Fee |
|---|---|
Children 17 years old and under | Free |
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2014
- Renovated: 2016
- Number of Rooms: 23
With a stay at Phoenix Palace Hotel Hanoi in Hanoi (Old Quarter), you'll be within a 5-minute walk of Hang Da Market and Vietnamese National Tuong Theatre. This hotel is 0.5 mi (0.8 km) from Hoan Kiem Lake and 0.5 mi (0.8 km) from Thang Long Water Puppet Theatre.
Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 26 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 26 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Services & Amenities
Most Popular Amenities
Hiking
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Café
Currency Exchange
Luggage Storage
Wake-Up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Restaurant
Restaurant
No additional info available
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