The hotel staff is friendly, the service is first-class, the breakfast is delicious, and the location is great. It is in the center, only a few minutes walk to Hoan Kiem Lake and the Water Puppet Theater.
The family room is dark and windowless, and the balcony is purely fictitious. It faces the windows and wall of the opposite building without any view. A bunch of air conditioners are hung on the wall, and there is no desire to step in. The bedding felt damp.
Mineral water is provided but no cups.
There were a lot of mosquitoes in the room. I bitten a few and killed several.
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