Guest User
October 21, 2023
Reason for negative review:
1: The three of us booked two family suites (the family suite has a window and we want to stay more comfortable). After arriving at the hotel, the hotel owner said that there is no need for the three of you to stay in two family suites. When I clearly refused, he just left one of them. One room was changed to a double bed room (without windows), and the suite I originally booked was given to another family guest without any offer to refund the price difference. I couldn't argue with them because of the language barrier, so I had no choice but to give up without any contract. Spirit.
2: There is no mineral water in the room, no hair dryer, and the water pressure in the shower is low (in terms of price, I will not give you a bad review because of these, but the bad review is because of the first point)
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