3-Star Hotels in Hanoi

I had stayed in this hotel for 2 visits. The first visit was from 6 Nov (1 Night) and the second one was from 9 Nov to 11 Nov (2 Nights). For the first visit, i booked a Triple room with Balcony. The room was ok and i did not have any complaints. However, my second visit turned out to be extremely disturbing for us. We had booked a Family Suite. We reached the hotel at around 2 pm, but our room was not ready. In fact, the front desk guy could not even locate my reservation. To give him some time, I went out for lunch and returned back after an hour. The frnt desk guy showed me my room which was supposed to be a family room (according to him). However, there was some luggage in the room. As such, I refused to enter the room since I did not want to enter into trouble with the other guest, whose luggage was kept in his room. So, I informed him to give me some other family suite, which he could not give. SO, we had no choice but to occupy the triple room with Balcony for our stay. Obliviously, we requested the front desk to refund back (not the entire money - but the difference between the two rooms). However, he refused to do it and spoke very rudely and asked us to cancel the room. However, I did not want to waste my money since it was a non redundable booking and I had on option but to stay in the hotel. We asked for face napkins (A basic thing which every 3* hotel is expected to have). However, they did not have any such thing. The breakfast was also very basic and not to the bare minimum standard of a 3 star property. Seeing the limited options for veg (not the hotel's fault that some of us are veg), we asked for honey. However, the hotel did not even have honey, which is to be applied to the bread. And this is only the beginning of the story. The hotel forgot to collect payment from us for our first visit. I returned back to India and the front desk staff contacted me for the payment. By that time, I had posted a very brief feedback about the property on some booking portal. I readily agreed to pay and made the payment. The moment the payment was made, the tone of the frot desk staff changed dramatically. He started calling me names and threatened to broadcast my negative feedback everywhere in Vietnam (i have whatsapp to prove my claims about this). However, I refused to take back my feedback and have gone ahead to post it on tripadvisor. I will not advise anyone to stay or not to stay in this property since everyone is his or her best judge. However, i felt that a front desk guy threatening people for giving a honest feedback does not go down well in any service industry. The basic thing which they could have done is to speak to us to understand our concerns and resolve it to the best of their ability. However, they chose the other way of threating to defame my name unless I do not take back my review on the othe site.

I had less than 24 hours in Hanoi therefore location was crucial. This place is perfect. On a quiet little street in the heart of everything which couldn't be more perfect. Lily is amazing! So so helpful. Room was perfect with super comfy bed. So clean and cosy. Shower was lovely and hot too. At such a cheap price, insane!!! What more can you ask for!! Xx

It is located, clean and very kind. Breakfast is very good and delicious. The boss is very kind, and friendly. I really want to come again next time.

Very central location near Old Quarter, walking distance from most sights. Friendly and helpful staff. Nice, clean and comfortable rooms and very reasonably priced. The hotel even offers a breakfast (included), but we didn't use it and chose to sleep a little longer.

Really convenient, reception is very welcoming and ready to help. Small room but packed with useful accessories when traveling. Small cons: the room is bit old, especially the bathroom where the water does not efficiently evacuate. And a bit too much light coming for the hallway. But overall really good, especially for the price!

Located near Old Street and Hoan Kiem Lake, it is very convenient for food, massage, and shopping. The hotel welcomes guests with a drink and a map to explain. English is mainly used. The road will be closed on Sundays and become a pedestrian street. The sound insulation of the room is very good, but the disadvantages are as follows. One night, a French couple was exercising, and a female scream came from the bathroom. It lasted for 40 minutes. I also cheered for them in my heart, and finally calmed down. The hotel The small window has no distant view, but the advantage is that it can avoid the noise of vehicles on the street. Breakfast is a meal item with Chinese and Western choices. The front desk can call a familiar taxi on behalf of you to avoid being caught in a black taxi. You can also temporarily store your luggage. Before leaving, I also sent a small red envelope in advance to show the friendship between China and Vietnam

It was a wonderful experience staying at Graceful Hotel. It was my second visit there and I am glad I decided to stay again. First thing is the staff. Miss Ha, Miss Vy and everyone who were working there were very accommodating. They helped us with everything( restaurant recommendations, motorcycle rental, shop recommendations, laundry, booking our halong bay tour, and airport drop off) cheaper than GRAB!!!! Also, the breakfast. We were very excited for the breakfast because it was very delicious and there was a lot to choose from. It was freshly made and very fresh fruits! We will definitely stay in Graceful Hotel when we visit Hanoi in the future!

This is a great little hotel in a great location - 10 minutes from the bar area and yet it is on a quiet tree lined street. My room on floor 2, was clean and more than enough room. Bathrooms are a good size with hot water and good shower stall. Tien the manager is more than helpful. He is very knowledgeable on where to eat and shop and arranged good tours. I extended my stay and I will return and happy to recommend the hotel

Ratings are always based on personal standards and judging criteria. For this, I am coming from the angle of a cheap airport hotel. This is the best airport hotel around Hanoi Noi Bai Airport, and at a decent price. Do not expect intercontinental buffet breakfast, business lounges and the likes. The room is pretty new, clean, functional, and large. Despite being close to the airport, you can barely hear anything from landing aircraft. Breakfast is simple at best, and staff seem to be still in 'training', with only Brian being the 'boss'. Rooftop pool doesn't look well maintained, and the entertainment room has been abandoned totally altogether, with the foosball and billiard table left to collect dust while it has become a storage and parking area. But hey, its an airport hotel. Purpose is to have people sleep for 1 night before leaving prompto. It is situated in a pretty rural area so don't expect any established eateries or convenience stores nearby. Think roadside hawkers and home-run provision shops. In conclusion, best airport hotel near Hanoi Noi Bai Airport.

We stayed here for about a week in total at a friend’s recommendation and we can only recommend it further! The hotel is not the most luxurious, but it is clean, in a perfect location, and generally a great value for money. Andrew, the manager, is the nicest person one could ever meet. He was always willing to help us organize trips and activities in Hanoi, but also to Sapa, Halong Bay, and Ninh Binh. This made our trip (the first ever to Southeast Asia) much more relaxing and enjoyable and we had become friends by the end of the trip. So if you are looking for a base camp to explore Hanoi and Northern Vietnam, Diamond King Hotel will not disappoint. We can recommend it wholeheartedly.